Pire expérience de ma vie. En route pour Nantes pour aller voir le match Côte d’Ivoire v France et la voiture ralenti avec des voyants qui s’allume sur le tableau de bord. En panne au milieu de l’auto... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Nous n’avons pas pu obtenir une location classique et l’information du tourisme à Aix en Provence a recommandé Getaround, une formule simple et efficace. Nous ne connaissions pas l’application et avon... もっと見る
企業が回答しました
Oui, voiture propre, tout considéré suffisamment puissante. Acces tres facile. AC pas puissant mais le jour etait frais. Aussi l'indicateur du niveau d'essence n'a pas change apres 250 km. En general... もっと見る
Bardzo fajny pomysł użyczania prywatnych samochodów. Proces rezerwacji a później użyczenia samochodu bez problemów. Doskonała alternatywa dla wypożyczalni ( nie wiedzieć czemu wyjątkowo drogie i trudn... もっと見る
企業が回答しました
企業情報
当該企業による記述
Social carsharing: Rent cars by the hour from people around you. Start renting out yours today and earn cash.
連絡先
Bevis Marks, EC3A, London, England, 英国
- +44 20 3318 7571
4.0
ほぼ満足
424件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Getaround - UK からの回答
Hello Jack,
Thank you for taking the time to leave us your review, I'm really sorry to hear that you're unhappy with your recent experiences using Getaround.
Our teams work hard to provide a good service, and I'm sorry to hear that this has fallen short of your expectations recently. So that we can better understand what went wrong, and work to improve the service can you please reach out via https://uk.getaround.com/contact with a bit more information?
Kind regards,
Laura
Getaround - UK からの回答
Hello Duncan,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Simon
Easy to use app with good features
Easy of use App and with the right features. My first experience was made great by the car renter, who was available for questions and helpful to help with issues.
2024年2月25日
Getaround - UK からの回答
Hello DC,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
The simplicity and efficiency of the…
The simplicity and efficiency of the app for a last minute booking was great! Will definitely use again
2024年2月28日
Getaround - UK からの回答
Hello Nico,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Was charged 23£ on the grounds that I…
Was charged 23£ on the grounds that I had not filled up the tank . I actually put more than there was when I took it !! Still waiting on getaround to correct it
2024年2月24日
Getaround - UK からの回答
Hello Olivier,
Thank you for taking the time to leave us your review, I'm sorry to hear about this experience.
Our Customer Support team is investigating your case and will reach out to you directly so that we can resolve this issue as quickly as possible.
Kind regards,
Laura
Great experience renting the car on our…
Great experience renting the car on our recent holiday. The app works very well and will definitely use again.
2024年2月21日
Getaround - UK からの回答
Hello Andrew,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
The company just doesn’t care
The company just doesn’t care. Some of their users lie, cheat and abuse the system, and they protect them. Clueless and impersonal.
The reply suggesting I “reach out” to them ignores the fact that they have now ignored three emails trying to resolve, and it just proves the point.
2024年2月18日
Getaround - UK からの回答
Hello Alex,
Thank you for taking the time to leave your review, we are really sorry to hear that you feel this way following your recent rental experience.
So that we can better understand any issues that you've encountered and work to resolve any outstanding complaints, can you please reach out to us via https://en.getaround.com/contact.
Kind regards,
Laura
Thomas came to meet us
Thomas came to meet us, it was super easy and he was very friendly. The car was great.
2024年2月19日
Getaround - UK からの回答
Hello Tanya,
We really appreciate your feedback, it helps Getaround continue to provide a sustainable alternative to car ownership.
Thank you!
Jim
Getaround - UK からの回答
Hello Mr,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Simon
Nice car and clean.
2024年2月8日
Getaround - UK からの回答
Hello Jef,
Thank you for your review, we are really happy to hear that you had a good experience with Getaround.
Your feedback helps Getaround continue to support a more sustainable future through car sharing.
Have a great day!
Vehicle not safe
We were unable to use the car as we did not feel it was safe. When turning on the engine a warning came up on the dashboard "ENGINE FAILURE" and we decided that it was not worth the risk in the snowy conditions.
2024年2月11日
Getaround - UK からの回答
Hello Urska and Mark,
Thank you for taking the time to let us know about the problems you encountered during your recent rental with Getaround.
We are sorry to hear that you have concerns about the safety of the vehicle you rented through our platform.
As Getaround does not own the cars listed on the platform, we require our owners to meet certain safety and quality standards to ensure that each car is safe and roadworthy before each rental.
Customer safety is our number one priority, which is why we have a dedicated safety and quality team that reviews all safety reports submitted on rentals via the app:
https://en.getaround.com/help/articles/cfd0617cf5ab.
Once a safety report has been submitted, our teams will then carry out the necessary checks on the vehicle.
Kind regards,
Laura
Tres bien!
Mohammad était très joignable et a pu répondre a toutes nos questions. La voiture était en tres bon état. Nous n'avons eu aucun probleme! Merci!
2024年2月4日
Getaround - UK からの回答
Bonjour Léa-Marie,
Merci de prendre le temps de nous partager votre avis.
Nous sommes ravis de lire votre satisfaction suite à votre location.
En espérant vous revoir très bientôt sur la route avec Getaround ! 🚗
En vous souhaitant une agréable journée,
Bien à vous,
Terrible customer service. Holiday ruined
Well it has been 4 days since I raised an issue with Getaround and still no resolution. Holiday ruined.
I booked a car in December and paid for it. A few days before going I checked the app and didn’t realise that going in via apple created a new account. I saw the car rental wasn’t there and had problems verifying my account and as I was going away soon, booked another car. This new rental was cancelled so I messaged Getaround ( no way of calling as no uk tel numbers) to explain this all.
I then got a message explaining I had two accounts hence cancellation of second rental car. Email asked me which account should be deleted which I replied to. I then got a message from another person who said my original rental car was still booked and to make sure I used the correct account.
Very soon after I got a message saying my original rental car was cancelled and to get in touch to find out why. My account is also blocked so I can’t book the car again.
I have since sent loads of messages on every day and got a couple of messages back which haven’t resolved the issue. I think it is because I had two accounts but if that is the case why did Getaround not cancel the second account when I replied a couple of hours after they emailed me days ago? Also why did they confirm my rental despite knowing I had two accounts. ( I eventually did cancel my 2nd account 36 hours later as I realised Getaround hadn’t done this).
Anyway customer service has been terrible. It seems they only work for a couple of hours each day and you’re lucky if you get a response 2 days later. Most of my messages haven’t been answered and if you reply to an email they ignore it so you have to send more messages via the app which means there is no single thread and makes it more confusing. Also seems no coordination to try and resolve issue. Main issue is no uk tel number to resolve during rental period.
I’m travelling to my holiday destination and arrive tonight with no car to get to my destination in the morning. So disappointed and can’t recommend Getaround at all.
2024年2月8日
自発的なレビュー
Getaround - UK からの回答
Hello,
Thank you for taking the time to leave us your review, I'm really sorry to hear about this experience.
Your feedback is really important to us, and I can understand your frustration and disappointment with your experience. Your comments have been passed to the relevant teams so that we can take a look at what went wrong here, and ensure that situations like this do not occur again.
If there is anything else that we can assist you with please don't hesitate to reach out to us via en.getaround.com/contact.
Kind regards,
Laura
Lyon, France - 9 seater
A great service, the owner of the splendid 9 seater van kept in close contact once we had landed at the airport and met us without problem. The vehicle was excellent and affordable and the return check in was quick, easy and friendly with good communication. An excellent experience thank you.
2024年2月3日
Getaround - UK からの回答
Hello,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Le propriétaire du véhicule me charge…
Le propriétaire du véhicule me charge des frais de nettoyage car j'ai rendu les tapis sales.... Ce qui est vrai. Mais il faut également noté que j'ai récupéré une voiture sale en début de location, ce qui a été signalé (photos à l'appui) dans l'état des lieux initial.
Et pourtant, Getaround m'applique quand même les frais de ménage en disant que je devais rendre la voiture dans l'état initial. Ce qui est pourtant exactement ce que j'ai fais... Bref SAV à revoir.
Mise à jour : après un deuxième email de ma part, Getaround s'est rendu compte qu'ils avaient fait une erreur et m'ont remboursé les frais de ménage.
2024年2月5日
Getaround - UK からの回答
Bonjour Paul, merci beaucoup d'avoir pris le temps de laisser un commentaire.
Nous sommes navrés d'apprendre cette situation.
L’état du véhicule (intérieur, extérieur, propreté) doit systématiquement être reporté à la fois au check-in et au check-out.
Si au début de votre location, vous trouvez que la voiture est sale à cause du locataire précédent, veuillez le signaler pendant l'inspection intérieure depuis l'application. Cela permet d'alerter le propriétaire que la voiture doit être nettoyée.
Après étude de votre dossier, nous vous confirmons qu'un ajustement a été effectué en votre faveur.
Excellente journée.
Bien à vous,
Maxime
Getaround - UK からの回答
Hello Paul,
Thank you so much for taking the time to leave us a review, we really appreciate your feedback as it helps us to continue to improve our service!
Have a great day.
Awful Experience
I recently encountered an issue where my account was restricted without any prior notice or explanation. It was only after reaching out that I learned about the restriction being related to accessing my account from my husband's phone. (‘ Account Sharing Apparently) Even though I used my own account login and password. Ok. While I understand the importance of security measures, the lack of communication and abrupt restriction left me feeling upset and disrespected.
To compound the issue, attempts to contact your support team have proven challenging. No response to emails and the absence of a contact number have left me in a state of helplessness. In my interaction with Lloyd, I was informed about the restriction being upheld for security reasons, but the response lacked the clarity and reassurance I was seeking.
Now leaving me without access to a service that I would rely on, I believe there must be a more amicable resolution to address the security concerns without compromising the convenience and accessibility of the service.
Good luck to those who continue using this service. You could be stranded somewhere experiencing technical difficulties with your phone and next you’re blocked for finding other way’s to return the car. Splendid.
2024年2月2日
Getaround - UK からの回答
Hello Nasima,
Thank you for taking the time to share your review with us.
We're sorry to hear about your disappointment with your recent experience.
I understand that this was a frustrating experience for you, your feedback is really important to us and will help us to improve the way we handle such cases in future.
If you have any further questions, we invite you to reply to the email sent to you by the Security team detailing the reason for the account restriction.
Kind regards,
Laura
Enkelt og rimelig.
2024年1月28日
Getaround - UK からの回答
Hei Paul,
Tusen takk for anmeldelsen din. Vi setter stor pris på tilbakemeldingen din, det hjelper oss med å forbedre tjenesten vår!
Ha en fortsatt fin dag.
Vennlig hilsen,
Simon - Getaround
Very good experience
2024年1月28日
Getaround - UK からの回答
Hello Paul,
Thank you for your feedback.
We are happy to hear that you are satisfied with your recent rental experience!
Our teams are working hard to provide the best possible quality of service and promote a more sustainable future through car sharing. 🌱🚗
Our team (and the planet 🌍) thank you for your support!
Kind regards,
Laura
Excellent car and experience
2024年1月21日
Getaround - UK からの回答
Hello Laurence,
Thank you for leaving us your review, we are very happy to hear about your experience with Getaround.
Your feedback helps us support both our service and the car sharing community as a whole.
Have a great day!
Lloyd
Trustpilot エクスペリエンス
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企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
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