GiftTree レビュー 

3,983
•
TrustScore 5段階評価の2.5

2.5

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Do NOT trust this company! I bought a basket for over $100 five days prior to the requested delivery date. They did not request Fedex for 5 days though they had a created label. As a result, the baske... もっと見る

5つ星のうち2の評価

Still waiting for the gift to be delivered. Admittedly, the receiver wasn’t home on two delivery attempts and on the third attempt, the receiver was home but the deliverer didn’t even ring the doorbel... もっと見る

5つ星のうち3の評価

Gift Tree uses UPS 2nd day air to deliver, not a local retailer. I was sending to a Major Hospital, I put the room number and specified it was a room number. They listed it as a suite with UPS and U... もっと見る

5つ星のうち3の評価

I bought this as a Father's Day gift. The packaging was gorgeous! However, it was allot smaller than expected and the shipping was very late, but that's not the merchant's fault that was UPS's fault.... もっと見る

企業が回答しました

企業情報

  1. ワイン専門店

当該企業による記述

Helping You Turn Ordinary Gifting Moments into Extraordinary Ones for 20+ Years.


連絡先

2.5

期待以下

TrustScore 5段階評価の2.5

3983件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

2.5

すべてのレビュー

(3,983)

過去12か月のレビュー数: 4件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち1の評価

I would give 0 stars if I could

I would give 0 stars if I could. Brought 2 plants off them, costed $77 (one plant was on sale was normally $110) so only paid $50 for the plant. When it comes to the day of me receiving the plant. The plant was not even 3 cm big. Even the description said will come in a 14 cm pot. Except I received a 6cm pot with the plant. Ripped me off. I will never come back.

2024年9月10日
自発的なレビュー
5つ星のうち1の評価

Never received my item

Never received my item, no response to numerous emails to 3 different email address. Got Afterpay involved as that's who I paid through and they are struggling to get hold of them too. DO NOT PURCHASE FROM THIS COMPANY! TOTAL SCAM

2024年9月12日
自発的なレビュー
5つ星のうち1の評価

SCAM

Ordered the FlyHugz Pillow and mask, wanted to buy local and thought buying from a NZ company in Christchurch would be pretty legit. Turns out that this place is the biggest scam out. After contacting FlyHugz TM they have advised me that they do not sell to a third party and certainly not to the Gift tree Christchurch. After numerous messages, calls and emails to the Gift tree for a refund I have heard nothing from the guy named Peter. Scam alert big time

2024年8月3日
自発的なレビュー
5つ星のうち1の評価

Gift tree told me to GO AWAY

I ordered a specific flavoured drink powder from gift tree. 5 packets. I got 3 packets in a different flavour that wasn't advertised at all. Not on their website at all, not in the pictures, not in the ingredients list. NOTHING. After them blaming me first for saying I didn't specify, despite there being no option on the website to specify I was essentially told to go F* myself in more words and told to go away. I contacted the supplier direct who had the same treatment and actually ended up pulling their products from Gift Tree. I've also noticed the products are expired. DO NOT PURCHASE

2024年8月5日
自発的なレビュー
5つ星のうち1の評価

Like other people I wish I could give…

Like other people I wish I could give this company zero. They are fake and advertise genuine products and then send a cheap knockoff. They don’t respond to emails or calls. Do not buy from this company unless you want to receive something you can buy off Temu!!

2024年6月16日
自発的なレビュー
5つ星のうち3の評価

Order a gift Basket with Wine

Order a gift Basket with Wine, Cheese and other food items in it. As a gift, by definition, it is time sensitive and we counted on specific delivery date range. At the end:

- they never sent any confirmation for the order, I only received confirmation from the PayPal. There was no simple (or any) way to even see status of the order.

- seven days later, much later than we expected and the event related to gift already passed, they only sent me a tracking number, while only label created on that day and the actual shipment made on the next day.

- according to person to whom we sent it, it came in the ugly appearance, anything that could melt - cheese, chocolate - melted. Everything was disorganized, ugly looking, according to them.

Simply disgusting.

EDIT:
I originally gave one star and on the same day of my original review (above), I also wrote to the seller about the issue. They replied with apologies, issued some stupid excuses and promised to resend a new one, which they did a few days later. The second Basket came better, though it lacked some items, according to the person to whom I sent this gift - so it was only a part of original order. And it was obviously much later after the event for which the gift was intended. Anyway, for the attempt, I am giving them a couple more stars, but I probably will not order through them again.

2024年7月28日
自発的なレビュー
5つ星のうち1の評価

Selling FAKE FlyHugz travel pillows

Ordered FlyHugz travel pillows. What turned up were NOT FlyHugz products - just cheap junk, fake replicas. When I asked for the genuine products (as advertised) and said I'd return the fake ones, they were exceptionally rude. And then they cut contact.
NOT A NZ COMPANY - BE WARNED!!!

They are selling FAKE products using FlyHugz name. I contacted FlyHugz and advised them and they were very grateful for my assistance. Have also started proceedings in NZ to counteract these horrible people.

Again, they are not New Zealanders. Don't be fooled by false advertising.

2024年7月1日
自発的なレビュー
5つ星のうち1の評価

I purchased a Flyhugz travel pillow but…

I purchased a Flyhugz travel pillow but what I received was a knock off pillow directly from China. The item is not fit for purpose as the "velcro" closure isn't even velcro and will not attach. It's useless as a travel pillow as it will not stay on. This company is a complete sham. I have called and emailed with no response. I could have ordered directly from Temu and paid half of what this cost.

2024年7月15日
自発的なレビュー
5つ星のうち1の評価

Same thing happened to me

Same thing happened to me. Made an order start of June. No parcel has arrived and it’s been over a month. Estimated delivery was 1-14 days. It’s been over a month. Money has been taken but no parcel. I’ve emailed three times and texted then and there’s been no response for two weeks. Don’t order from here. Website might look legit but they just took the money and didn’t send the item . That’s about $50 down the drain and claiming to be local thought I was supporting a kiwi business .

2024年6月1日
自発的なレビュー
5つ星のうち1の評価

RIP OFF

These guys are a complete rip off. They say their pillows and security bags are FlyzNZ but that is a COMPLETE lie they are a knock-off.
Really angry that I cannot trust the bag that I paid for as the strap could easily be cut.
SHAME ON YOU

2024年6月17日
自発的なレビュー
5つ星のうち2の評価

Gift Tree took my money and ran

When my product arrived I discovered that it wasn't as advertised on the website and the overall quality was much lower than the listing suggested too. The gift was not a suitable quality or specification to give to my mum for mothers day as planned. When I contacted Gift Tree by email to arrange a return and refund I heard nothing. I followed up by email, and then by Facebook and Instagram message and also heard nothing. If they had replied and arranged a return and refund and agreed to correct the product description, I would have been happy enough. But not having heard anything makes it seem as though it is a scam and they have taken my money and left me with a product that I can't use, which I paid more money for than it is worth. I am very disappointed in their communication and warn any future customers to proceed with caution, or not at all.

2024年4月19日
自発的なレビュー
5つ星のうち1の評価

Late delivery - 5 days and counting!!!Paid for overnight delivery for wedding…

Paid for overnight delivery for wedding gift which never arrived on June 8th.
Because company is closed on the wkd - you cannot get any customer service to find out why there is a delay!!!!
After speaking to someone on Monday morning I was assured that the delivery will be delivered the following day and now has to be redirected to another address since the delivery was to a hotel where the couple was married.
No delivery the following day - was told that day the item was out of stock. Never was told the item was out of stock when spoke to agent. Called again the next day - and was told the delivery will go out the following da!!!!
The order is now delayed by 5 days.
I was refunded a shipping fee.
Now to see if the gift arrives tomorrow as I was told.
DO NOT USE GIFT TREE!!!

2024年6月8日
自発的なレビュー
5つ星のうち1の評価

Terrible attitude

Terrible attitude
Product neck pillow was useless and the owner didn’t want to know about it
Could have at least offered to negotiate, instead sent “an I don’t care” type email
I asked if they need help

2024年5月1日
自発的なレビュー
5つ星のうち1の評価

First and last time using GiftTree

I SHOULD HAVE CHECKED THE REVIEWS BEFORE I BUY FROM GiftTree. Had the same problem as other customers ordering in advance to make sure it will arrive on Christmas time. One basket arrived three days after Christmas, second 6 days later and third basket arrived 13 days after Christmas! On top of that people that received the third basket are close enough to us to send us pictures of the basket all messed up and with cheap products in it. We spent $430 for cheap snacks! The first two baskets were sent to important people to us for appreciation, we feel so uncomfortable! On Jan 2nd I called to complain about the lateness of the first two baskets and that the third basket wasn't received at all! Guy called James told me the same thing as other unhappy customers. The delivery was only for an "estimated date" and he refused to give back any refund. I asked for a refund on the third basket that wasn't received at all and he said they have to investigate with posts and he accused me of giving the wrong address. So unprofessional! He said he will send me an email. I never received an email or refund from them and later that day the basket was delivered to the right address, almost two weeks from the day I ordered it. I will never use GiftTree again!!!

2024年1月2日
自発的なレビュー
GiftTree ロゴ

GiftTree からの回答

We deeply regret the frustrations caused by the delayed deliveries and the condition of the baskets. We apologize for any discomfort this has caused, especially during such important celebrations. The expedited shipping option was strongly recommended to ensure Christmas arrival.

Regarding the initially delayed third basket, we understand your concern, and we're grateful that FedEx was able to locate and add the unit number, enabling the delivery to be completed.

In regards to your conversation with James, we're sorry for any confusion or frustration caused by the communication. We take your feedback seriously and will address this internally to improve our customer service.

As a gesture of goodwill, we'd like to offer a partial refund for the inconvenience you've experienced. Additionally, we'll be sending you a gift card via email as our way of apologizing for the substitutions made in your gift basket. We value your business and the opportunity to make this right. Thank you for bringing this to our attention, and we hope to have the chance to regain your trust in the future.

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報