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Gil-Lec Electrical Wholesalers レビュヌ 

1,997
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TrustScore 5段階評䟡の5

4.8

電気機噚卞売業
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Had this particular sockets fitted a few years back, the rocker on one suddenly ceased up. Never thought I would get the exact replacement till I came onto this sight by chance, the reviews were good... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great selection of gear. Competitive prices. Ease of use of their online store. Quick delivery. Aftersales help was top notch. I ordered the wrong RCBO, but Jason helped me out quickly with great comm... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Excellent as always. Had a problem with a ceiling fan purchased in December 2023. Thankfully, still covered under warranty. Matt was extremely helpful in responding to my email and advising the next s... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I used Gil-Lec to purchase two extractor fans, as it was the best price for the fans that I wanted. Unfortunately the 2nd fan developed a clicking sound within the first few weeks. I messaged Gil-... もっず芋る

䌁業情報

  1. 電気機噚卞売業
  2. ・
  3. 照明卞業者
  4. 照明専門店
  5. 電源䟛絊店

Gil-Lec Electrical Wholesalers に぀いお

圓該䌁業による蚘述

Welcome to the official Trustpilot profile for Gil-Lec Electrical Wholesalers

At Gil-Lec Electrical Wholesalers we have served homeowners, electricians, industrial contractors, and retail outlets for over 37 years. Supplying high-quality electrical materials throughout the UK and Europe.

We have been voted the UK's Best Electrical Wholesaler by the Electrical Times magazine on numerous occasions.

Gil-Lec's online store offers thousands of electrical items including extractor fans, designer lighting, decorative switches and sockets, smart lighting control systems, fuse boards, electric car chargers and more.

Contact our Customer service

Featured Categories

Lighting Lighting Controls Switches & Sockets Ventilation Circuit Protection Fire & Security

連絡先

4.8

優良

TrustScore 5段階評䟡の5

1997件のレビュヌ

5぀星
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1぀星

顧客にレビュヌを䟝頌しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(1,997)

過去12か月のレビュヌ数: 28件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち1の評䟡

Cost of returning incorrectly supplied iten was not refunded

THE WRONG ITEM WAS SUPPLIED - AT ODDS WITH THE PACKING NOTE- AND i HAD TO RETURN THE ITEM AT MY OWN EXPENSE. WHICH HAS NOT BEEN REFUNDED. THE ITEM WAS REFUNDED WITH NO OFFER TO SUPPLY THE CORRECT ONE.

2024幎9月25日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Hello Clive,

Many thanks for your review.

As stated in our Terms and Conditions:
Damaged or Incorrect Items:n Please notify us of any incorrect or damaged items on delivery within five working days of delivery.

You sent back an item without contacting us in advance and therefore did not use our returns proceedure which would have supplied you with free return shipping and a form that would have alerted our staff to the action required. We cannot refund a payment for shipping that was not paid to us and action cannot be taken to correct an issue if the information is not provided to us correctly.

As the item was returned to us, we refunded the order in full, which included the cost of the item as well as the original shipping cost. As stated before we cannot refund a third party shipping charge if you choose to use one. We would suggest in future that you check a company's terms and conditions or contact them directly before returning an item to make sure that you do so in line with their returns policy to avoid unnceccessary charges.

5぀星のうち5の評䟡

Had an ongoing issue with a faulty fan

Had an ongoing issue with a faulty fan. No issue at all arranging a replacement and as always dealt with the problem efficiently and professionally

2024幎9月21日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Glad we could help Marcus!

5぀星のうち5の評䟡

Delivered on-time and really well


Delivered on-time and really well packaged. Had nothing to complain about. Item also matched description on the store page (I searched via part number).

Really good experience. And delivered next day to Scotland using DPD.

2024幎8月30日
自発的なレビュヌ
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Thank you very much for your review!

5぀星のうち1の評䟡

Did not even call me for weeks about my


Did not even call me for weeks about my order. I had to call them to ask where my order was. Then they lied about delivery and then could not deliver on the rescheduled delivery. Cost me having an electrician call out fee on top. These guys are a waste of space

2024幎8月18日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Hello Anzal,

Many thanks for your review. You are correct, we didn't phone you regarding your order - we did however engage you in a considerably long email conversation regarding this order, starting two days after you had placed an order for an item with a 3-5 working day lead time. In total, there are 13 exchanges between our customer service team and yourself, keeping you updated regarding the order and the delays from the manufacturer.

I appreciate the frustration of a manufacturer's delay, but there is no need to simply lie about the service you have recieved. I will be happy to post the email thread here (redacting your personal details of course) as proof of our service.

5぀星のうち5の評䟡

Very helpful

Very helpfully company when when my fan was broke after two year . Great after sales which is important . Would recommend this company and would buy from them again .

2024幎7月19日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Thanks Jackie

5぀星のうち5の評䟡

Firstly I was able to get the right


Firstly I was able to get the right product, areplavement extractor fan foe a 50 year oldbackbox. I phoned and got careful advice that enabled me to chose the right one even though it wasn't certain what I needed.
Everything worked perfectly and I could have got refund if necessary.
I would have had to pay return postage which I think is fair

2024幎7月12日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Thanks Rob - glad we could help.

5぀星のうち1の評䟡

We've not received the items yet!

2024幎7月22日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Hello Brian,

Many thanks for your review. As per our email update to you on Friday, the light fitting you have ordered has been delayed by the manufacturer and is expected to be with us later this week. Your order will be shiiped as soon as the fitting arrives.

5぀星のうち1の評䟡

I still have not received my purchase

I still have not received my purchase

2024幎7月13日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Hello Stanislav,

Many thanks for your review. Your order shipped from us on the 18th as expected but having tracked the shipment with DPD it would seem thay have had a delay in delivering. Having spoken to them this morning they have confirmed delivery should be completed today.

DPD have apologised for the delay and we hope this has not caused too much of an inconvenience for you.

Kind Regards.

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