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Gil-Lec Electrical Wholesalers レビュヌ 

1,997
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TrustScore 5段階評䟡の5

4.8

電気機噚卞売業
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Had this particular sockets fitted a few years back, the rocker on one suddenly ceased up. Never thought I would get the exact replacement till I came onto this sight by chance, the reviews were good... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Great selection of gear. Competitive prices. Ease of use of their online store. Quick delivery. Aftersales help was top notch. I ordered the wrong RCBO, but Jason helped me out quickly with great comm... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Excellent as always. Had a problem with a ceiling fan purchased in December 2023. Thankfully, still covered under warranty. Matt was extremely helpful in responding to my email and advising the next s... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

I used Gil-Lec to purchase two extractor fans, as it was the best price for the fans that I wanted. Unfortunately the 2nd fan developed a clicking sound within the first few weeks. I messaged Gil-... もっず芋る

䌁業情報

  1. 電気機噚卞売業
  2. ・
  3. 照明卞業者
  4. 照明専門店
  5. 電源䟛絊店

Gil-Lec Electrical Wholesalers に぀いお

圓該䌁業による蚘述

Welcome to the official Trustpilot profile for Gil-Lec Electrical Wholesalers

At Gil-Lec Electrical Wholesalers we have served homeowners, electricians, industrial contractors, and retail outlets for over 37 years. Supplying high-quality electrical materials throughout the UK and Europe.

We have been voted the UK's Best Electrical Wholesaler by the Electrical Times magazine on numerous occasions.

Gil-Lec's online store offers thousands of electrical items including extractor fans, designer lighting, decorative switches and sockets, smart lighting control systems, fuse boards, electric car chargers and more.

Contact our Customer service

Featured Categories

Lighting Lighting Controls Switches & Sockets Ventilation Circuit Protection Fire & Security

連絡先

4.8

優良

TrustScore 5段階評䟡の5

1997件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

顧客にレビュヌを䟝頌しおいたす

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この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(1,997)

過去12か月のレビュヌ数: 28件

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Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら
5぀星のうち5の評䟡

Great advice

When I called for advice regarding a bathroom fan, they were very knowledgeable. Thank you.

2024幎6月25日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Thanks Warren - glad we could help!

5぀星のうち5の評䟡

Very satisfied

I have used Gillec several times now for on-line orders and always been satisfied. Their website is very easy to use and place orders. Their postage charges are a bit higher than some competitors but delivery is always prompt - they use DPD for deliveries which seems to be one of the better delivery companies, so worth paying slightly more in my opinion.

2024幎6月20日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Thank you!

5぀星のうち1の評䟡

Next day delivery hasn't happened

Next day delivery hasn't happened, a week later still no delivery

2024幎5月20日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Good morning Peter,
We're sorry to hear your order hasn't arrived as planned. Your order was shipped using DPD's next working day delivery. Having reviewed the tracking it would appear they made a couple of attempts to deliver and were unable to do so. The order is now on its way back to us. We'll be in contact to rearrange the delivery to an address and time of your convenience.

5぀星のうち5の評䟡

Three positive things

Three positive things which add up to 5-star rating:
1. Ordered items arrived very promptly
2. Matt on the service line was extremely helpful
3. One item was faulty and the refund was dealt with very promptly.
Recommended strongly

2024幎4月27日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Thank You David! Matt P is extactic to have received a name check in a review!!!! Glad we could help.

5぀星のうち1の評䟡

Still waiting for my purchase

Still waiting for my purchase, item out of stock but website said it was in stock

2024幎5月3日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Hello Graham,

Many thanks for your review. Unfortunately, due dates on our website are not automatically updated through sales and occasionally there can be a delay in the status change through the server updates.

You placed your order on the afternoon of the Friday before the May bank holiday weekend and we emailed you first thing on the following Tuesday to let you know that there would be a delay in shipping.

I apologise for any inconvenience caused.

5぀星のうち5の評䟡

Efficient helpful service.

Ordered on Wednesday product arrived by Tuesday morning. Also staff helpful on whether the lighting could be fitted in Europe.

2024幎4月23日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Thanks Jan

5぀星のうち1の評䟡

They couldn't supply what I requested

They couldn't supply what I requested

2024幎4月15日
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Hello Michael,

Many thanks for your review. The bulbs you ordered from us were non-stock items and we were advised by the manufacturer after the stock order was placed with them that the bulb model was now discontinued and that there was no suitable alternative. We contacted you as soon as we had been alerted to this by the manufacturer and immediately refunded your order in full. I am sorry that we were not able to supply you with the item.

5぀星のうち1の評䟡

Poor customer service

We ordered over £100 worth of sockets and switches in readiness for our new kitchen to be installed and they arrived with no problem.
When the kitchen fitter arrived to install the new kitchen he informed me I'd ordered a couple of wrong switches.
I contacted Gil-Lec to see if I could return the 2 items and order the correct switches which are unopened in their original packaging.
Gil Lec informed me I could only return the items within 14 days and this had expired and to contact Hamiltons where the switches came from.
We contacted Hamiltons but they said it was up to Gil Lec to take the switches back and re-order as that is where we purchased them.
I wanted to be prepared and have everything ready for the kitchen installer so was unable to comply with the 14 day rule but contacted them as soon as the fitter advised me they needed to be changed.
I would hardly call this good customer service.

2024幎3月27日
自発的なレビュヌ
Gil-Lec Electrical Wholesalers ロゎ

Gil-Lec Electrical Wholesalers からの回答

Dear Rod,
As a small family company, one star reviews are very damaging to our business. As a result I have personally looked into this for you. Your order was placed on the 29th January 2024, with the goods being dispatched 2 days later, having being special ordered in from Hamilton direct. These items are not a stocked line for us. You received the correct goods from us as ordered, in a timely fashion, with free carriage. On the 27th March, 2 months from the original order, you contacted us to return some of the items. We replied within 4 hours. Our returns policy, in line with your consumer rights for distance selling affords 14 days to return, as you kindly acknowledge. However, we aim to be as flexible as possible and for stocked items, my team will always look to assist our customers and accept returns over this date. With special ordered items, this is simply not possible as the cost to the business would be unsustainable. I am satisfied that throughout the transaction, you have received the level of service that we aim to deliver. I am sorry you are disappointed with the outcome. Brendon Gilbert, Director.

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