Goflex レビュー 

Worked more than expected, made additional trips, and still got paid less than the original offer. When I disputed it, Flex spent nearly two weeks giving canned “internal escalation” responses with no transparent grievance process or real decision-maker.

How can you have a contractor sign up for a job (5 hours for 166…22 per hour plus 1 transportation) to performing the job for 13 hours and getting paid 146…the contract was changed AFTER the job.

The amount was under $100. The bigger issue was trust, transparency, and accountability. I would not recommend working through Flex Marketplace.

Used flex to move items from home to storage in July 2026. Guys showed up worked hard but they did not use straps or moving blankets so your belonging just fly around back of long trailer. They broke and damage belongs worth money we filed a claim and they are only willing to pay$190 would not use

The price for quality was amazing! Super easy to navigate and they were professional and careful with all my valuable furniture

The entire process was disorganized, having to call multiple times to get details and times straightened out. The initial movers were unprepared with moving materials but we packed the majority of items. Then while unpacking multiple items were destroyed, damaged, discolored, even rust on perfectly good items. Got feedback from customer service they are not responsible for any of the damages. So I’m guessing I’m not responsible to pay then!
Pay the extra money for a reputable moving company and avoid the hassle.

We were moving my aunt from 1 Assisted living to another. The gentle men how helped us were phenomenal. Knowledgable patient and caring. I would hire them in a minute

Easy booking. Smooth experience.

The two guys came out and were super friendly. They asked before touching anything, super respectful and good-natured. Got things done quick even though the fridge took a little more work than expected. Super nice guys and scheduling was easy. They were on time and got it done quick!

BEWARE!! Scam like service. Moving labor only requires your credit card info and a $150 deposit They give you an estimate and will bill that amount regardless of how many workers arrive and work
We had 2 of 3 guys show up on time and waited an hour for 3rd They spoke with their manager and after she assured me we would only be billed for 2 I agreed to have them start
Don’t trust anyone you speak with. There are 3 separate groups and they can only communicate via messages with each other. Sales makes you think it’s a professional moving company. However the labor folks depend on an app for selecting jobs and there is not a team with a leader working for you but individuals who meet at your job. Customer support answers the phone but can only take your information and message it to the Labor manager or billing. Billing ONLY communicates via email AND if you reply to that email a different billing rep receives it
I have sent many emails that have never been answered
We had better service and accurate billing from Facebook and U-Haul moving help

Joel and the moving team made such a big difference. They’re the fastest and most efficient team, while taking excellent care of my fragile items. I would never use another service after them!

Great company and great workers. They were able to accommodate a last minute move easily.

I would recommend to anyone considering a move

Have done several moves in the last 10 years but never had such a traumatic experience. I booked flex for full service move with 4 people, only 2 turned and then 3rd person joined later, 4th never came.
1. They damaged my floors, no protection was used.
2. There was only one active person, the second guy had heart issues and could not loft any weight. The person only spoke in Spanish that I can't speak so it was all translated on mobile. Kept calling their call center who kept saying area manager will call, who did not call until 11pm at night
3. They got a small trailer in spote of knowing my requirements.
4. They could only complete 30% of move, left all the stuff in my last house that I had to vacate next day. At night, 11pm Area Manager called and said we will do it tomorrow morning. At 10am on Saturday, the manager called and said sorry we have no staff, so we give up and I will have to get new movers. Being a month end, left me with no choice, finally I had to pay double the amount and hire people and take a U haul to do the move myself.
5. Whatever was moved, 90% of stuff is damaged.
6. Claim team is unresponsive and they have a strange policy to pay by the weight, they offered me after one and a half month off r r of just $400 that does not even cover the cost of a single item they damaged.
7. I have reported and contested the claim, now it is 2 months and they dont have it resolved.

I never like to write bad reviews about especially small size business but I have never such a bad experience and finally decided to write it so people dont fall in their trap.
This is very unresponsive, poor customer service and mismanaged company.
PLEASE DONT USE THEM, YOU WILL HAVE SAME EXPREINCE HIGHLY NOT REXOMMENDED

Service was amazing quick and very professional

The experience with Flex was AMAZING! The movers were friendly and hardworking. I would use FLEX again for my moving needs.

My movers were amazing - Omar and Akeem. They did a phenomenal job loading and unloading all our stuff. They took great care to wrap certain items and ensure nothing was damaged.

The movers showed up and did the job with time to spare. They were precise, careful with my belongings and were very cordial l. I would absolutely use this serve again. Especially since I was in a bind and needed help on the same day and they provided it.

Beware, Beware, Beware, nightmare, DO NOT USE FLEX MOVING AND STORAGE. They sent two old guys in their 50’s and a small trailer and pickup truck. One little short guy and one very tall guy with a bad back. What should have taken 3 to 4 hours took 6. I blocked my cc and they said, you can reach out to claims department by email. ( Like they would actually do anything) Miami based company, should have known better. Paid extra to wrap my mattresses, did not, drugged them on the ground, tore it and then literally, bled blood on it from his cut hand. I have pictures. Gross, disgusting, no gloves, did not wrap a thing. Piled my box springs in the back of his truck and threw my patio furniture on top of it and tore it. Could not get all my furniture and left it at the house. Now I have to hire another company to come in and move the rest. Stupid on my part to trust an internet company, BIG MISTAKE. Never again, use local people, make sure they are BBB rated, and have them come to your home for a quote. Do not be fooled by their low prices, there is a reason why. Horrible experience. Extremely unprofessional. Took a dump in my master bathroom, before they started to move anything and never asked. That’s my bathroom, could have asked and I would have sent him to the guest bathroom. Did this twice!!!! What a freaking disaster.

If I could give zero stars I would. They call me Sunday night at 10pm before my move that was scheduled on Monday morning at 8am saying they don’t have trucks and need to reschedule a week later. No notice at all - I’m furious and now scrambling to find another mover before my close date. DO NOT USE THIS COMPANY!

The crew that showed up did an excellent job in moving our household items. Totally work together as a team and took care of us very very well. Highly highly recommend this company to move your personal belongings

Best move EVER! Everyone I worked with, from getting a quote, to booking and scheduling the move, to final payment, was friendly, knowledgeable and helpful. The movers picking up,and the movers dropping off were professional, helpful snd easy to work with. 5 stars ALL THE WAY !!!! Definitely will recommend to anyone making a move. Thanks guys!!

We recently used Flex movers to unload our pod containers. The scheduling process was quick, easy and adaptive to our schedule. We had a short time window to have the containers emptied and ready to be picked up on Monday morning. Two movers, Glenn and Troy were awesome! We had 2 16ft containers full with our 4 bedroom household. They were prompt, courteous, patient and very helpful. With their help both containers were unpacked and into our new home within the 2.5 hour time frame, that would have taken quite some time with just my husband and myself. Using Flex took some stress off of our cross country military move, highly recommend!