Goflex レビュー 

I used this company, they gave me a written estimate with timeframe. The movers took 15mins breaks every other 15mins, then it started raining so it was then a safety issue. They called their manager & my time was paused until they could resume work (LIE). When it was time to unload I was given a completely different number ($400 more)..and was told "well they can't unload until payment is received). Broke & damaged several items. After I paid in full, for the next 3 days they attemped to bill my card an additional 3 times. I lock my card to block any/all unauthorized transactions... but what if I couldn't....would I ever see my money back? I would stay away from this company. They were professional until they didn't need to be. UPDATE- I did contact Flex Moving after this review PER THEIR REQUEST w/my confirmation# BUT THEY "NEVER" RESPONDED. This company is only professional until they don't need to be.

I will be booking again. Great customer service. I scheduled a same day moving job and the mover got the job done by himself

We waited 7 hrs and no one showed up. Rescheduled for the following day and 2 old guys in a beat up truck showed up, said the job was too big and left. Worst moving company experience I've ever had. Shameful

We used flex movers and storage to move my daughter’s furniture and items from her one bedroom apartment to storage. The movers Everette and Justin were nice friendly prompt and efficient. I didn’t have any issues with contracting with the company and they followed up with me as needed. It was a good experience.

We moved a two bedroom apartment into a new home and needed to be out fast. With a two person crew, they moved efficiently and provided nothing short of professional service and with a smile on their face. I had two big fish tanks and heavy furniture, and they reassured me that they would use delicate maneuvers and proper lifting. I was billed exactly what I was told. I would be billed and I will be passing the companies named down to anybody who needs moving services . I will be using again!

I call my resentative four times. he never returned my call. He gave me a choice.wednesday or friday. I picked wednesday. I signed,it said july 15. At the top was the typo , it said 16th.i even called that morning , they said they would be there 11am. Never showed. It was for thursday. I never could get in touch with felix. Call Felx for confirmation.never turn my call.he never was available. I ask for supervisor they couldn't seem to find him..
I just read about Flex , they're not accredited by the BBB. I'm not sure they'll show up today.$150 booking fee refunded if I didn't cancel. As far as i'm concerned , I think I have a booking fee too , which is $150. They did not live up to their promise so I feel they also owe me $150. I feel the customer service was unacceptable.

Flex moving and storage did a great job. The movers are very nice. They knew what they’re doing and very professional. Thank you.

I had a very disappointing experience with Flex Moving and would not recommend their service.
The crew was unprofessional, careless and rude. They did not use moving blankets to protect my furniture and did not bring sufficient equipment, such as the appropriate dollies, to perform the move safely and efficiently. They even complained that my furniture was too heavy, even though moving heavy furniture is exactly why I hired a professional moving company. As a result of their careless handling and lack of proper protection, several pieces of my furniture were bumped and damaged.
After unloading my belongings at my new home, the crew left without placing the furniture in the designated rooms or reassembling and setting it up as expected. Instead, nearly everything was left piled in one room, leaving my home in disarray. Despite my repeated attempts to contact the company and request that they complete the work, I received no response, and no one ever returned.
To make matters worse, the crew worked for only about 4½ hours but charged me for six hours of labor and required me to pay the full amount before the job was completed. I paid for a professional moving service but did not receive the complete service that was promised.
Based on my experience, I do not recommend Flex Moving. I expected professional movers to complete the job they were hired to do, handle my belongings with care, communicate honestly, and honor their commitments. Unfortunately, that was not my experience.

Reposting as they flagged and removed my original review….

Our move with Flex Moving was an incredibly disappointing experience from start to finish.

During the scheduling process, I went over our inventory in detail with their scheduler/sales person , who was even viewing our home on Zillow to get a visual understanding of everything that needed to be moved. Despite this, only one and a half trucks (trailer attached to a pick up) were sent on moving day. I immediately expressed concern that it wouldn’t be enough—and I was right. The crew ended up making three trips back and forth just to complete the move, adding hours of unnecessary time and inconvenience.

Our NordicTrack treadmill was also included on the inventory list, yet the movers refused to disassemble it, citing liability concerns. This directly contradicted what I had been told when booking the move—that the company had experience handling these types of items. As a result, we were forced to leave behind a treadmill worth over $1,000.

While the movers themselves worked hard, the move was astonishingly slow. We had seven movers assigned to our job, yet the move took over 14 hours to complete. We were originally quoted 8–9 hours and were ultimately charged for the additional time, despite much of the delay resulting from the inadequate number of trucks and the inefficiency of the move itself.

To make matters worse, after unpacking we discovered damage to several expensive pieces of furniture, including tables and a desk with chipped wood. Our very expensive off-white couch arrived covered in dirt and stains because it had been loaded into the truck without any protective covering. Our mattresses were placed directly on the dirty truck floor without mattress covers, despite the salesperson specifically assuring us during the booking process that mattress covers would definitely be provided and that our furniture would be properly wrapped and protected.

Unfortunately, those promises were not kept. Throughout the move, we watched furniture and kitchen items being loaded without the proper wrapping or protection, leaving many of our belongings scratched, damaged, and soiled.

We documented the damage with photos and filed a claim. After everything that occurred, we were reimbursed a grand total of $116, which didn’t come close to covering the damage to our belongings.

Overall, this experience fell far below the level of care and professionalism we were promised. I could have gone with a MUCH cheaper company for probably better service. Between the poor planning, excessive delays, damaged furniture, lack of protection for our belongings, movers reeking of marijuana and inadequate resolution, I cannot recommend Flex Moving. If you value your furniture and want a company that stands behind its promises, I would strongly suggest looking elsewhere.

First long distance move across Texas and was worried. Both the pick up team and delivery team were professional and efficient. Flex Moving did an exceptional job and put my fears at ease. Will use again if had another big move. There were no surprise fees and their ‘all inclusive’ quote was what I paid.

STAY AWAY FOR YOUR OWN SANITY!!! Flex Moving & Storage is a sham. They have a very professional sales team that is good at closing, but once you get to the moving part BEWARE!!! I booked a confirmed move at 8 AM. No one showed. They don’t open until 9, so I waited at my storage unit 1-hour before being able to call. Once I called customer service, they said that the wait time was 30-minutes and someone would call me back. Someone called me back at 9:40, only to inform me that the schedule changed and now movers would be coming between 11 am - 2 pm. Promised they would call 30-mins in advance. 11-2 came and went. No one showed up or called. I called customer service back at 2:30 pm only to be told they would have to call me back because dispatch wasn’t answering their phone. Two hours later still no return call. I called back at 5:30 only to be told that the move was cancelled for the day and needed to be rescheduled!!! A total waste of my time and money. Don’t use this sham company!!! While the price may be appealing, they are not dependable and full of excuses!!!

A terrible business, do not use for any reason. They were actively harmful to our moving efforts.

After confirming multiple times both before the day and on the day of our move, 6/30, we were left to learn over halfway through our appointment window that nobody was coming.

Additionally, this information only came to me after calling them 3 times. Our arrival window was 2-4:30p. I called at 1 and 2:30 to ask if people were arriving, since nobody had reached out to us, and I was told to keep waiting.

At 3:30 I reached out once again, and I was told that nobody would be coming. Nobody at any point reached out to me.

We had scheduled a strict 4 hour window to move from 2:30-6:30 at my building and with our moving truck company, which flex knew about. We had reserved the loading dock, and we had a driver waiting on the truck while we loaded. Flex's 2 movers being there was absolutely crucial to getting everything done in our window.

Due to their not arriving, we had to pay to delay our window while my wife and I tried unsuccessfully to frantically pack our entire apartment into the truck ourselves.

They still have not refunded us or answered our email, this happened multiple days ago. 0/10, do not use for any reason.

Awesome communication throughout the move. The truck arrived when it was supposed to for loading and unloading. Movers were professional and handled my belongings with care. Will use again.

I had a terrible experience with Flex Moving & Storage and would strongly caution anyone against using them.

I booked and paid for their labor-only service for 3 movers for 2 hours. Only 2 movers showed up. That is not a minor issue — that is Flex failing to provide the service I purchased.

Because Flex was short one mover, the unload took 2.5 hours instead of the 2 hours it should have taken. Then, instead of owning the mistake, Flex charged me extra for the additional time caused by their own staffing failure.

That is ridiculous.

They sold me a 3-mover service, delivered a 2-mover service, and then billed me more because the understaffed job took longer. In other words, Flex failed to provide the labor I paid for and then tried to make me pay for the consequences of that failure.

When I disputed the bill, their response was even worse. They told me I needed to provide “documentation” proving only two movers were there. Apparently the customer is supposed to stop in the middle of a move, create an evidentiary record, and prove the company did not send the crew it promised.

Flex should have its own dispatch records, check-in records, time records, GPS records, or basic internal documentation showing who actually showed up. Instead, they pushed the burden onto me and acted like no adjustment would be made unless I could prove the absence of the third mover they failed to provide.

The two movers who actually showed up worked hard. This review is about the company, not them.

Flex’s handling of this was unacceptable from start to finish: understaffed appointment, longer move, extra charge, no accountability, and a dismissive billing response.

I would not use Flex Moving & Storage again, and I would not recommend them to anyone.

FLEX MOVING & STORAGE Did a great job. They came on time. They provided 2 guys who were both professional and friendly. I would seriously recommend them to friends and family. Also we plan on using them again for our next move.

Absolutely horrible experience from start to finish. I honestly can't think of a single thing that went as promised.

I scheduled two movers to arrive at 8:00 AM. On the morning of the move, I got a call saying they wouldn't arrive until around 12:00 PM. Then, at 11:00 AM, only one mover showed up and told me they weren't sending anyone else. I immediately called customer service and was assured that a second mover was on the way.

The second mover didn't arrive until 1:30 PM, and as soon as he got there, the first mover left. I was left to do all of the heavy lifting myself while still being charged as if I had hired two movers the entire time.

When I contacted customer service again, I was told there was nothing they could do. It then took me seven straight days of phone calls, multiple managers, and constant follow-ups just to get refunded for the second mover I never actually had. Apparently, only their "billing department" can adjust charges, and there is no way to contact them directly by phone, so I was forced to sit and wait while they decided to respond.

This company completely wasted my time, caused unnecessary stress on an already exhausting moving day, and then made me fight for over a week just to correct their mistake. I would not recommend them to anyone. Save yourself the frustration and use a different moving company.

³I recently moved with flex. I was quoted 4-5 hours with a detailed bill of lading for the job and 3 movers. Only 2 showed up with a trailer so small it took 2 trips and 7+ hours. Then there was a huge amount of damage which the company only wanted to compensate a minimum legal amount of $400 for $1000 or more in damage. Do not use this company.

Email sent again following up on comment

Easy to schedule and the agent even gave me a veteran discount. The movers were quick and professional.

my experience was great so far! the workers were personable and easy going. I had a lot of stuff to love out but everything was able to fit in a single trailer! they did most of the leg work packing everything and it made my life easier as all i had to do was direct the packing

Update: I will keep this short and keep the below review in place. I’d like everyone here to know after a month (their team claims 7-10 business days resolution) they are offering a whopping $84 in resolution. After damage to the couch, walls, floor and treadmill. They will send you movers who can’t lift the items without your help, damage your property, then reimburse you next to nothing and cite all their “terms” and “policies”. Please do not ever hire this company, you are better off getting a couple friends and feeding them pizza. Save your money, save your time, save the stress, they don’t even realize when they’re wrong or how to right their wrongs and they are not interested in doing so.

My moving window was 8am-11:30am I requested they be there early, they showed up at 10:40 and stayed in the car another 7 mins. They dragged our furniture, scratched our floors, scraped paint off walls, damaged furniture and couldn’t actually lift and move most of our large furniture without asking me for help. I was refunded only $59 for my move… still waiting on the damage claims resolution. This is not what I expect when booking a moving service and this is definitely not the resolution I was hoping for. Flex needs to vet their movers and verify they are capable of actually lifting and moving furniture and have appropriate tools for doing so without damaging someone’s house.

Please avoid Flex Moving services, they will break your things, damage your house and not move all your things effectively while providing lackluster customer support.