Extremely disappointed with Golden Select. I need more Cardiff flooring, and although their website says it is available in the UK, I cannot find it anywhere. Their UK phone number doesn’t work and... もっと見る
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We have had golden select toasted honey laminate flooring from Costco for the entire house for last 7 years. Fabulous and hard wearing. We are under going renovations and have selected Oslo light Oak... もっと見る
企業が回答しました
Purchased the LVT in 2021 for my home. It states scratch resistant, however scratches started appearing from dining room chairs being pulled months after installation and after 4 years I am noticing a... もっと見る
Bought from Costco and professionally fitted. There was a small amount of water spilt on the flooring and cleaned up within the hour but the flooring has swelled from it which is totally ruined!
企業が回答しました
企業情報
当該企業による記述
Golden Select has over 30 years of experience in the home improvement retail category. We use our expertise to deliver the most innovative, trendy home improvement products to our consumers.
連絡先
6869 Henri-Bourassa West, H4R1E1, Saint-Laurent, カナダ
- info@goldenselect.ca
- www.goldenselect.ca
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ネガティブなレビューの 66%に回答しています
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Love my floors!
Love my floors!! They were so simple to install and they look amazing. I also had a potted plant overflow with a puddle of water which I only noticed a few days later and happy to report, there was no water stain left! I am really happy with my selection of flooring! Need to buy more for my other room and will definitely purchase from Golden Select again!

Golden Select からの回答
These floors are exquisite
These floors are exquisite. They look absolutely incredible! We've had them for quite some time now and they remained durable. We have kids in the basement that play around and still no marks, no damage. Very impressed given that this is not the case for most flooring after several cleanings.

Golden Select からの回答
0 stars - Do not buy
Only because I cannot give 0 stars. Floor went down beautifully and looked really good - I bought over 30 boxes and followed all instructions for acclimatising etc and was so pleased that I'd found something with so many good qualities especially the 100% waterproof, suitable in kitchens and bathroom - high traffic areas, even light commercial and scratch resistant. Floor went down by expert fitters in Nov 2022 with expensive gold foil backed underlay. By January the floor was really badly scratched in numerous places despite no bad use. By February the planks were all bowing and by March the floor was coming apart and the lips were all breaking and the edges were chipping. The manufacturer sent out an 'independent inspector' who came to the conclusion that "the floor had been laid on inappropriate underlay by someone without experience, in their opinion to cover up uneven sub-floor and that was the cause of everything. The scratching could be repaired with products on the market and the flooring was not sold as scratch-proof but scratch-resistant and no manufacturing problem - the product is sound." !!! I had photos of the perfect sub-floor and the product going down perfectly with the correct expansion gap. I am left with a very large area which is now fully furnished with shocking flooring that looks at least 10 years old, is coming apart in numerous areas and is just an absolute disaster. DO NOT BUY.
Golden Select Vinyl Flooring Alabaster item 356225

Golden Select からの回答
Absolutely shocking
Absolutely shocking. I placed an order never received an email to confirm the order. I rang customer service and was advised my order would be delivered over 10 days ago. Order not received and I have been trying for days to speak to customer service. They have not answered my email and have not returned the message I left . They have taken my money and not fulfilled the order for the moulding required to finish our floor. I clearly have been conned.

Golden Select からの回答
They shipped wrong parts
I bought Golden Select flooring from Costco and because with every floor installation you need moulding of same colour. I ordered everything what I needed straight from Golden select. I received some wrong parts . I tried to contact them they never answer call only option was to leave message but they didn’t want to call back . I emailed,no answer.
I will never buy their product anymore.

Golden Select からの回答
Never Buy Costco Flooring.The worst laminate flooring i have…
The worst laminate flooring i have purchased. Its been three years and the flooring is already on its way out. Complained to Costco and their guarantee stated o the packaging means nothing .They dont accept faults and blames customer. Highly dont BUY COSTCO Fooring. Worst on market.
100% worst flooring I have seen or…
100% worst flooring I have seen or used!
DOES NOT snap together at any angle!
Joints break apart..shread, chip, crack..
NOT USER FRIENDLY in any way
WHAT EVER was not used is returned the rest is tossed!!
WHAT A WASTE!!
Very very bad product … Costco…
Very very bad product … Costco reimbursed me 300$ out of the 1500 I paid .. floor is installed and will have to remove and start over . The wooden part is les the 0.005 mm thick. Breaks cracks extremely bad experience ….. the company claims no part in all this and have been no help
Have pictures of product
Hope this can at least help other customers .
So we just finished installing our beautiful flooring
So we just finished installing Golden Select Sandstone in our downstairs family room and bedroom. It looks amazing. also we ran short and the support team was able to help us receive what we needed to finished the job. Very satisfied.
Garbage flooring
Garbage 🗑️ flooring. Had laminate floors in my homes for over 27 years. Had this flooring professionally installed and within a years it was peeling. Golden select sent out a certified inspector and said it was installed improperly and not a manufacturer issue but it seems everyone who installs this floor has the same issue. Save your money and go with a different company
Purchased this floor cost me over £1200…
Purchased this floor cost me over £1200 from costco. As said on the box waterproof, heavy duty for commercial use. Fast forward not even 1 year the floor is peeling from the board underneath. I contacted costco who got in touch with golden select. They sent someone out to prepare a report. Low and behold he came back with because the kitchen island was laid ontop on the floor this was the reason for the damage.
The floor is peeling in different parts of the house.
How is this floor classed as commercial use if you cannot lay a kitchen island ontop
Would agree with previous reviews
Would agree with previous reviews, completely garbage and will need to be replaced within 1-2 years of it being fitted.
Also agree the flooring is trash
Also agree the flooring is trash, ours are blistering in multiple places. The advertising on the floor shows images of soaking wet floors that withstand moisture for 24 hours and described as waterproof. The terms say the floor is not waterproof and doesnt cover blistering. Bunch of marketing liars.
Won't tolerate even the slightest amount of water close to a joint
DO NOT INSTALL THIS FLOORING
Installed around 50 sq metres in hall,lounge and dining area. Big mistake.
If won't tolerate any water that gets close to the joints, not even a slight spillage thag is cleaned up immediately.
Certainly wouldnt install the AC4 type, maybe the AC5 rated flooring is better.
There guarantee terms do not cover damage caused by water in any form, which tells you just about everything
Customer Service Have Taken A Sabbatical
Installed Golden Select laminate flooring throughout my entire house, then tried to contact the UK arm of the company to get the dimensions of the t-mouldings before purchasing.
Several emails later and I've had no response. To add to that I've now discovered that the t-moulding to match my flooring has been discontinued on their Website.
Non-existent customer service - you're on your own if you decide to buy Golden Select products!
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