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5つ星のうち1の評価

Well, sorry to have to change my review again, but this is getting a bit ridiculous. I have now had my living room dismantled for a month (Baseboards off, doorframes removed, half the floor taken up)... もっと見る

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5つ星のうち1の評価

This flooring is absolutely terrible... After just a few years it is lifting and the surface level is peeling up all over. I am careful to wipe up any water that comes off of wet boots, etc. bec... もっと見る

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5つ星のうち1の評価

Only install the design collection laminate flooring if you plan on replacing it shortly after. It looks great at first, but heaven forbid you clean your floors with any type of liquid. And don’t you... もっと見る

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5つ星のうち5の評価

We have had golden select toasted honey laminate flooring from Costco for the entire house for last 7 years. Fabulous and hard wearing. We are under going renovations and have selected Oslo light Oak... もっと見る

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企業情報

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当該企業による記述

Golden Select has over 30 years of experience in the home improvement retail category. We use our expertise to deliver the most innovative, trendy home improvement products to our consumers.


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2.8

まあまあ

TrustScore 5段階評価の3

47件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

ネガティブなレビューの 80%に回答しています

通常1週間以内に回答

この企業のTrustpilot 利用方法

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I love my Golden Select flooring

I love my Golden Select flooring - it looks amazing and it's definitely durable (it's been in place for about 5 years now and I've had zero issues). I contacted the company directly to ask questions before purchase some stair nosing; they responded quickly and accurately. That speaks volumes about the company, I think!

2024年11月5日
自発的なレビュー
5つ星のうち5の評価

Easy to install

I am not very handy female to do a job, that is normally done by male person.
Reading the product info, I decided to give a try, to get my sunroom a nice uplift. Well, after reading installation instruction, the work was done a click fast. Did 8 boxes. Put area rugs down and voila, it looks superb. Thank you Golden Select.

2024年10月8日
自発的なレビュー
5つ星のうち1の評価

Do not purchase this flooring it is…

Do not purchase this flooring it is definitely not waterproof & the top surface will lift if water should get onto it & not wiped away for an hour.
We purchased enough packs to do our lounge, L shaped hall, 2 bedrooms, kitchen & conservatory from Costco Haydock. It has been professionally fitted in the hall, lounge & kitchen. We plan on getting the rest done when we can afford for it to be fitted & decorated. We purchased enough all together, for the whole bungalow, so that it would match.
Having animals, I extensively searched for a product that was waterproof & found this to be suitable because it guaranteed to be waterproof for upto 24hrs. It most definitely isn't at all. It has lifted in a couple of places where my dog has had a slip up & although it was wiped up on both occasions within around 30 mins to 1 hour, it is very visibly not waterproof.
Now I am unsure whether to pay to have the rest installed, because if the same happening again, especially in the conservatory where the floor may get wet, even with waterproof mats down.
Please consider very carefully before you purchase this for areas where you think it may get wet, because although it is advertised as waterproof for up to 24hrs, it definitely isnt

2024年8月19日
自発的なレビュー
5つ星のうち1の評価

Very disappointed!

I bought "Laminate Flooring - Reducer - Toasted Almond" and it looks nothing like the floor. Both "Toasted Almond".

The colour of the reduce is much brighter and fall into cream colour category.

Everyone says it doesn't match.
If I could I would have attached a photo.

2024年7月14日
自発的なレビュー
5つ星のうち1の評価

Looks ok until you drop something on it…

Looks ok until you drop something on it then the color turns to pine and looks awful. My 7 year old dropped his lunch box. This is crazy that a small lunch and a plastic box make perm marks on the floor we have had in less than 2 months! I contacted the company and they just said nothing like that was covered and to get a pen from the hardware store and fix it.

The installer said it was a nightmare to deal with and would never install this brand again. If it lasted I wouldn't care but now I see it is a bad proust all the way around.

2024年5月15日
自発的なレビュー
5つ星のうち1の評価

Very poor quality

Avoid this poor quality product. Planks are warped and impossible to joint. They sent out an expert (with clearly only one goal, to blame the installation), who downright lied in the report. Suggested the underlay was laid wrong way up (which it isn't. Easy to prove that fact a lie as I've got pictures during installation). Made other numerous lies. Stated the flooring should be put together with a tapping block (not according to Golden Select it shouldn't). If I had the energy I'd take legal action as the report is full of false facts but I think it's better to walk away from this farce. Save yourselves any misery and purchase from a reputable manufacturer.

2024年4月2日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for your feedback. We apologize for the inconvenience this has caused. We have reviewed the situation and can see our Customer Service Team has addressed and resolved your issue. We hope that we have ensured your satisfaction with our service. Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

5つ星のうち1の評価

Poor quality worst quality flooring

Poor quality keeps popping up
This is the worst quality laminate flooring i have ever had the misfortune to buy
Spent hours trying to fit it and random pieces keep coming up unclipped
Do yourself a favour and buy a different product

2024年3月26日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for your feedback. We apologize for the inconvenience this has caused. We understand your frustration, could you please contact us at warranty@goldenselect.ca and give us additional information about the issue so that we can work towards resolving it? Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

5つ星のうち1の評価

Worst product

Worst product - laid down in our living room and after six months floor started peaking and buckling. Some plank got locks broken.
Reported to costco but they said your floor is not proper.
I am going to replace it.
Waste of money.

2023年11月6日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for your feedback. We apologize for the inconvenience this has caused. We would like to personally assist you with making things right. Could you please contact us at warranty@goldenselect.ca and give us additional information about the issue so that we can work towards resolving it? Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

5つ星のうち1の評価

Choose something else

Only install the design collection laminate flooring if you plan on replacing it shortly after. It looks great at first, but heaven forbid you clean your floors with any type of liquid. And don’t you dare ever spill anything. I’m talking spills that are cleaned up in minutes. Worst product. “Moisture resistant” is inaccurate. Bubbling and lifting at seams, throughout the home. Read the warranty information before buying this product. Basically anything that can happen, isn’t covered in the warranty.

2023年3月1日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Hello Julie! Thank you for your feedback. We’re sorry to hear that our product didn’t meet your expectations. We would like to personally assist you with making things right. Could you please contact us at info@goldenselect.ca and give us additional information about the issue so that we can work towards resolving it? As mentioned in our Care and Maintenance guide, our moisture resistant laminates should never be flooded by liquid when cleaning. Doing so could damage the flooring and make spills cause water-related damage faster. We value your feedback and care about our customers, which is why our new laminate flooring collection offers an improved water resistance. Thank you for placing your trust in Golden Select, we hope to hear from you soon!

5つ星のうち1の評価

I’ve just ordered 40 boxes of above…

I’ve just ordered 40 boxes of above flooring from Costco but after reading these poor reviews this makes me concerned about installing it . May have to return it and shop else where . I’m surprised Costco still sell it

2024年2月7日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for your feedback. We are committed to providing quality products to our customers and we hope our flooring met your expectations. If you experience any issues, please feel free to reach out to us directly at info@goldenselect.ca. Additionally, if you have any further suggestions or feedback, feel free to reach out at the same email address. Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. Thank you for choosing Golden Select.

5つ星のうち1の評価

Appalling flooring. No customer service

Golden select do not answer emails ??? Absolutely dreadful quality .. chips at anything being dropped or touching the floor … I will take this further if I get no response… miss~selling is fraudulent and stealing peoples money..

2024年1月3日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for your feedback. We apologize for the inconvenience this has caused. We understand your frustration, and we want to acknowledge that our response time may have been impacted due to the holiday season. We usually do our best to address our customer inquiries within 24 hours. We hope that our team has already contacted you, resolved your issue, and ensured your satisfaction with our service. If you are still awaiting a response, kindly provide us with your email address as this will enable us to locate your inquiry and escalate your concerns. Your feedback is valuable to us, and we are truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

5つ星のうち5の評価

Love my floors!

Love my floors!! They were so simple to install and they look amazing. I also had a potted plant overflow with a puddle of water which I only noticed a few days later and happy to report, there was no water stain left! I am really happy with my selection of flooring! Need to buy more for my other room and will definitely purchase from Golden Select again!

2023年1月14日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for sharing your positive experience with our flooring! We're delighted that you found it easy to install and that it stood up to the unexpected water mishap. Your feedback is valuable, and we're truly committed to ensuring your satisfaction. If you have any suggestions or comments, please feel free to reach out to us at info@goldenselect.ca.

5つ星のうち5の評価

These floors are exquisite

These floors are exquisite. They look absolutely incredible! We've had them for quite some time now and they remained durable. We have kids in the basement that play around and still no marks, no damage. Very impressed given that this is not the case for most flooring after several cleanings.

2023年11月28日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for taking the time to share your experience! We’re glad to hear that you like the durability of our product. Your feedback is valuable to us, and we're truly committed to ensuring your satisfaction with our products. If you have any further suggestions or feedback/thoughts, please feel free to contact us at info@goldenselect.ca.

5つ星のうち1の評価

0 stars - Do not buy

Only because I cannot give 0 stars. Floor went down beautifully and looked really good - I bought over 30 boxes and followed all instructions for acclimatising etc and was so pleased that I'd found something with so many good qualities especially the 100% waterproof, suitable in kitchens and bathroom - high traffic areas, even light commercial and scratch resistant. Floor went down by expert fitters in Nov 2022 with expensive gold foil backed underlay. By January the floor was really badly scratched in numerous places despite no bad use. By February the planks were all bowing and by March the floor was coming apart and the lips were all breaking and the edges were chipping. The manufacturer sent out an 'independent inspector' who came to the conclusion that "the floor had been laid on inappropriate underlay by someone without experience, in their opinion to cover up uneven sub-floor and that was the cause of everything. The scratching could be repaired with products on the market and the flooring was not sold as scratch-proof but scratch-resistant and no manufacturing problem - the product is sound." !!! I had photos of the perfect sub-floor and the product going down perfectly with the correct expansion gap. I am left with a very large area which is now fully furnished with shocking flooring that looks at least 10 years old, is coming apart in numerous areas and is just an absolute disaster. DO NOT BUY.
Golden Select Vinyl Flooring Alabaster item 356225

2022年11月24日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for your feedback. We apologize for the inconvenience this has caused. Can you please let us know which flooring you purchased, in order for us to look into it in more detail?

5つ星のうち1の評価

Absolutely shocking

Absolutely shocking. I placed an order never received an email to confirm the order. I rang customer service and was advised my order would be delivered over 10 days ago. Order not received and I have been trying for days to speak to customer service. They have not answered my email and have not returned the message I left . They have taken my money and not fulfilled the order for the moulding required to finish our floor. I clearly have been conned.

2023年8月31日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for your feedback. We apologize for the inconvenience we have caused and the delay in reaching out. Our customer service department did reach out to you today, and we have sent you a rushed replacement order. Once again, we apologize for the frustration this may have caused, and we thank you for placing your trust in Golden Select.

5つ星のうち1の評価

They shipped wrong parts

I bought Golden Select flooring from Costco and because with every floor installation you need moulding of same colour. I ordered everything what I needed straight from Golden select. I received some wrong parts . I tried to contact them they never answer call only option was to leave message but they didn’t want to call back . I emailed,no answer.
I will never buy their product anymore.

2023年8月8日
自発的なレビュー
Golden Select ロゴ

Golden Select からの回答

Thank you for your feedback. We have sent you a replacement order and hope we made things right. We usually do our best to get back to our customers within 24 hours, but we understand the frustration. Thank you for placing your trust in Golden Select, we hope that you are satisfied with our services.

5つ星のうち1の評価

Very very bad product … Costco…

Very very bad product … Costco reimbursed me 300$ out of the 1500 I paid .. floor is installed and will have to remove and start over . The wooden part is les the 0.005 mm thick. Breaks cracks extremely bad experience ….. the company claims no part in all this and have been no help

Have pictures of product
Hope this can at least help other customers .

2023年3月25日
自発的なレビュー

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