Good Motors レビュー 

Good Motors からの回答

2025年5月5日

Thank you for your kind words! We’re so pleased to hear that you had a great experience with us and felt you received value for your money. Our team is always happy to answer any questions, and we’re glad you found them friendly and helpful.

We truly appreciate your feedback and look forward to serving you again in the future!

Kind regards,
Good Motors Team

Good Motors からの回答

2025年5月5日

Thank you so much for your kind words! We’re thrilled to hear that Shaqeel made your experience with us so enjoyable. We’re glad you found his presentation informative and helpful.

We’ll be sure to pass along your feedback to Shaqeel, and we truly appreciate your trust in us.

Kind regards,
Good Motors Team

Good Motors からの回答

2025年5月5日

Thank you for your great feedback! We’re thrilled to hear that your experience was efficient and seamless, with everything sorted online so quickly. It’s great to know you were able to drive away in just 15 minutes!

We truly appreciate your business and hope to serve you again in the future.

Kind regards,
Good Motors Team

Good Motors からの回答

2025年5月5日

Thank you for your kind words! We’re so glad to hear that Shaqeel provided you with great service. At Good Motors, we pride ourselves on treating customers fairly and offering very good value for money, so it’s wonderful to know you had a positive experience. We’ll be sure to pass along your thanks to Shaqeel.

Kind regards,
Good Motors Team

Good Motors からの回答

2025年5月5日

Thank you so much for your 5-star review! We’re thrilled to hear that you’re loving your new motor and that Shaqeel provided brilliant service. We’ll be sure to pass along your kind words to him.

Kind regards,
Good Motors Team

Good Motors からの回答

2025年5月5日

Thank you for your great feedback! We’re so glad to hear that you had a fantastic experience with us.

Kind regards,
Good Motors Team

Good Motors からの回答

2025年5月5日

Thank you for your kind words! We're glad we could assist you with the insurance, even if it took a bit longer than expected! 😊 We're happy to hear everything worked out in the end.

Kind regards,
Good Motors Team

Good Motors からの回答

2025年5月5日

Thank you for your feedback! We're glad to hear you had a good experience with us.

Kind regards,
Good Motors Team

Good Motors からの回答

2025年5月5日

Thank you so much for your kind words! We’re thrilled to hear that Shaqeel provided such a pleasant and pressure-free experience. We believe in giving our customers the space they need to make their own decisions, and we’re glad that you appreciated the opportunity to test drive the car on your own.

It’s fantastic to know you’re happy with your Vauxhall Combo Life, and we really appreciate your recommendation.

Kind regards,
Good Motors Team

Good Motors からの回答

2025年4月11日

Thank you for your kind words! We’re so pleased to hear that Shaqeel was able to assist you in an honest and helpful way. At Good Motor's, we’re all about creating a relaxed, no-pressure environment where you can feel confident in your choices. We’re glad you felt that during your visit, and we truly appreciate you taking the time to share your experience.

Kind regards,
Good Motor's Team

Good Motors からの回答

2025年4月9日 に更新

Thank you for sharing your feedback. We would like to clarify a few points regarding your experience with us.

To begin, the vehicle was purchased by a mother on behalf of her daughter and son-in-law. Good Motors has been working directly with all parties involved to resolve any concerns. However, it’s not always easy to get three people to agree on a resolution, and this made the process more challenging from the start.

Regarding the passenger window switch and rear camera, we promptly sent out the necessary parts for fitting, which the son-in-law handled. He was genuinely understanding and cooperative throughout the process. However, we believe he was under pressure from the mother-in-law and partner, which complicated the situation. We ensured the resolution of these initial issues as quickly as possible. Additionally, no mention of a damaged windscreen was made upon delivery, and we provided detailed photos of the vehicle prior to delivery, which did not indicate any such damage.

With regard to the 12V battery, it’s important to note that this is considered a consumable item and is not covered under our warranty. We understand the frustration that can arise from this, but it’s standard industry practice for such items to be excluded from coverage.

For the on-board charger, we did everything possible to support the repair process. After conducting further diagnostics and confirming the issue with Tesla, we were able to authorize a repair for the charger, which was a significant cost of nearly £3,000 at your local Tesla center. The son-in-law arranged and agreed to the booking for this repair. However, a day before the booking, we were unexpectedly asked to provide our company bank details so that we could be added to Tesla's app. This is not a standard procedure and something no business would typically allow. The usual process would have been for us to contact Tesla after the repair was complete and settle the payment directly with them.

At that point, the daughter and son-in-law decided to cancel the repair, and all allegations made were refuted. They even apologized to us for the confusion. We acknowledge that the finance unwind process took longer than anticipated, and while we regret any delays, we were working within the necessary protocols.

Upon the return of the vehicle, we noticed clear signs of excessive wear and tear. As per standard procedure, we are entitled to be compensated for any damage beyond fair wear and tear, which we believe is the case here.

If you would like to discuss this matter further or have any additional concerns, please feel free to contact us directly. We are always happy to engage in constructive discussions and work towards a fair resolution.
Kind Regards
Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Providing excellent customer service and offering quality vehicles at reasonable prices is something we take great pride in. We’re delighted you bought with confidence, and we truly appreciate your trust in us.

If you ever need anything in the future, don’t hesitate to reach out. We’re always here to help!

Kind regards,
The Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you for your wonderful feedback! We're so glad to hear that Shaqeel was able to assist you and provide excellent customer service and advice. We truly value our team members, and it's great to know their efforts made a difference in your experience.

If you ever need any further assistance, don’t hesitate to reach out. We're always here to help!

Kind regards,
The Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you so much for your positive feedback! We're thrilled to hear that you're happy with your Tesla purchase and that the service met your expectations. It’s great to know everything was delivered on time and that you had a smooth experience with us.

Kind regards,
The Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you for your fantastic review! We’re so glad to hear that Archie and the rest of the team were able to provide you with a positive, pressure-free experience. It's great to know that your journey was worth it and that everything, from the car to the delivery, met your expectations. Your recommendation means a lot to us.

Kind regards,
The Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you for your kind words! We're so glad to hear you had an amazing experience with us and that our team made a positive impression. We truly appreciate your feedback.

Kind regards,
The Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you for your wonderful feedback! We're so glad to hear that Shaqeel was able to assist you with the paperwork smoothly and that you appreciated the open, hassle-free experience. It's great to know the collection process was quick and easy for you.

Your recommendation means a lot to us, and we truly appreciate your kind words!

Kind regards,
The Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you so much for your kind words! We're delighted to hear that Tony provided such fantastic customer service and made your experience a pleasant one. It’s great to know he went above and beyond to help, even making your daughter feel at home.

Your 5-star recommendation means the world to us, and we truly appreciate your feedback!

Kind regards,
The Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you for your fantastic review! We're so glad to hear you had a great experience with Shaqeel. It’s wonderful to know you're happy with your Lexus IS300, and we’re excited that you’ll be returning for your next purchase. We look forward to helping you surprise your Mrs. in the future!

Kind regards,
The Good Motors Team

Good Motors からの回答

2025年4月9日

Thank you for your continued trust in us! We’re thrilled to hear that this is your second car from Good Motors and that you had another great experience. Buying with confidence is exactly what we aim for, and we truly appreciate your loyalty.

Kind regards,
The Good Motors Team