Good Nude Food レビュー 

Good Nude Food からの回答

2025年2月17日

Hi Jacqui

Thank you so much for your kind words! I'm so happy we can finally deliver to the Highlands and Islands again. Your support means the world to us, and we look forward to getting more of our sauerkraut to you soon. If theres anything you need don't hestiate to reach out to me again.

Rebecca - GNF

Good Nude Food からの回答

2025年2月17日

Thank you for a lovely review! Our founder Evonne worked hard to create a tasty and healthy product in great flavours too, which we love to see people enjoying. Thanks for supporting our small scottish buisiness!

Rebecca - GNF

Good Nude Food からの回答

2025年2月12日

Hi Ken,

Thanks for your review! We moved to new facilities and changed our courier, now using Royal Mail and making sure everything goes out quickly. I'm glad to see our changes are making such a differnece already!

Thanks for supporting our small Scottish business.

Rebecca - GNF

Good Nude Food からの回答

2025年2月12日

Thank you so much for your fantastic review! Thanks for choosing us, and we look forward to your next order, thanks for supporting our small Scottish business.

Rebecca - GNF

Good Nude Food からの回答

2025年2月12日

Hi Ian,

Thanks for your glowing review, it means alot to us to see it being enjoyed so much and thank you for thinking of us again when you wanted to restock! We appreciate the support and hope you love our new organic blends that will take over soon!

Rebecca - GNF

Good Nude Food からの回答

2025年2月12日

Thanks for your lovely review!

We made some changes recently with courier and packaging to make sure your jars reach you in perfect condition. Thanks for your support

Rebecca - GNF

Good Nude Food からの回答

2025年2月12日

Hi Sue,

Thanks for your glowing review, our founder Evonne has created some great flavours (along with great health benefits!) We're glad you see its being enjoyed and thank you for your support.

Rebecvca - GNF

Good Nude Food からの回答

2025年2月12日

Hi Loren,

Thanks for your postive review! We're glad you love it

Rebecca - GNF

Good Nude Food からの回答

2025年2月5日

Hi Allan,

Thanks for your review, we're glad this reached you quickly and in perfect condition!

Rebecca - GNF

Good Nude Food からの回答

2025年2月5日

Hi Ian,

Thanks for taking the time to leave a review, we're glad to hear this reached you in quicky and in one piece!

Rebecca - GNF

Good Nude Food からの回答

2025年2月5日

Hi Anne,

Hi Anne,

Thank you for your kind review! I'm so glad to hear that you’re enjoying the Superkraut and that your order arrived quickly and intact. Your feedback means a lot to us, and we’re grateful for your support.

Rebecca - GNF

Good Nude Food からの回答

2025年2月5日

Hi Mel,

Thank you for the great review! So happy to hear you're enjoying the flavours and that your order arrived in perfect condition. We truly appreciate your support and look forward to your next purchase!

Rebecca - GNF

Good Nude Food からの回答

2025年2月5日

Hi Louise,

Thanks for your postive review, always happy to help again whenever you next need us!

Rebecca - GNF

Good Nude Food からの回答

2025年2月4日

Hi Roz,

Thanks for your support and sticking with us throughout the challenges we faced in 2024. We’re glad you like the new eco-friendly packaging and that the product is still meeting your expectations.

I understand your concerns about packaging, we tried using fragile labels however our logistics reported an increase in damages when using these labels, so they no longer apply them but we are looking at 'this way up' labels and are working on this with our new logics group. Hopefully we can find an agreeable solution that will prevent issues like this in future.

If you’ve experienced any damages or need replacements, please reach out and I'll sort it out right away. I truly hope you’ll consider coming back when you’re ready, and we’ll do everything we can to ensure your next order is a better experience.

Best regards,

Rebecca - GNF

Good Nude Food からの回答

2025年2月7日

Thank you for the 5-star review, glad to hear you’re happy with our prompt service. We truly appreciate your support!

Rebecca - GNF

Good Nude Food からの回答

2025年2月7日

Hi Diane,

Thanks for a great review, it means alot to have you supporting our small Scottish business! We've made some huge changes for the year ahead and we’re confident this will help us provide a great service for you. We look forward to your next order.

Rebecca - GNF

Good Nude Food からの回答

2025年2月11日 に更新

Hi Becky,

I'm really disappointed in the experience you've had and its not what we want for our customers. I'd really appreciate if you were to get in touch with some details so I can put this right, I personally monitor the mailbox but it seems I may have missed your message.

We had a very tough year in 2024 and I’d like to explain a bit about the challenges we faced with our previous supplier. Unfortunately, we encountered some serious issues with them, including delibrate improper packing that led to damaged products during transit, ongoing billing for shipping that wasn't being carried out. It also became clear that orders were being packed incorrectly on purpose which directly affected our customers experiences. We ultimately made the serious decision to move to a new supplier to ensure this never happens again and spent Decemeber getting set up in new facilties which took over for us from on 20th December.

Please get back to me on sales@goodnudefood.com so I can get this sorted out and hopefully help start making ammends from the previous issues.

Rebecca - GNF

*Edit* - correspondence found from 18th December along with replacement jars.

Good Nude Food からの回答

2025年2月7日

Hi Daniel

I'm disappointed that you had the experience you did. I was in contact in December to check in on this order but I didn’t receive a reply, I've resent my previous email and if you'd like to get back to me I'll investigate and issues refunds replacements where needed.

We had a very tough year in 2024 and I’d like to explain a bit about the challenges we faced with our previous supplier. Unfortunately, we encountered some serious issues with them, including delibrate improper packing that led to damaged products during transit, ongoing billing for shipping that wasn't being carried out. It also became clear that orders were being packed incorrectly on purpose which directly affected our customers experiences. We ultimately made the serious decision to move to a new supplier to ensure this never happens again and spent Decemeber getting set up in new facilties which took over for us from on 20th December.

Moving forward we're able to offer much better services and we're seeing really positive results in just a few short weeks of being away from our previous supplier.

I'd really appreicate if you got back to me so I can make this right for you.

Kind regards,

Rebecca - GNF

Good Nude Food からの回答

2025年2月12日

Hi Mr Owens,

I want to sincerely apologize again for the delay and the lack of communication regarding your order. As I mentioned in my email in December, we faced significant challenges with our previous partner who was responsible for both jarring and shipping. Due to these ongoing issues, we made the decision to relocate to a new facility just before Christmas, which unfortunately diverted our focus and impacted our response times.

After contacting APC at the time, I learned that while a shipping label was generated for your order, trigging the despatch emails, the parcel was never shipped. This was one of the key reasons we moved to a new site, as we were let down by the having the wrong partners. We’ve since set up with a new facility, and all shipments are now being handled through Royal Mail.

I’m happy to report that your order was shipped from our new facility shortly after, and we’ve worked hard to ensure that all future orders are fulfilled in a much more timely and reliable manner. We’re confident that the changes we’ve made will result in fewer delays, damages, and missing shipments moving forward.

Thank you so much for your patience and understanding as we worked through these challenges. We truly appreciate your support.

Rebecca - GNF

Good Nude Food からの回答

2025年2月7日

Hi Lois,

Thanks for your review and I completley understand the issue re response times. We've made some big changes implimneted at the tailend of December 24 and are on the ball from here onward. I hope we can provide much better service from here on.

Thanks for your support and for sticking with us.

Rebecca - GNF