Good Nude Food レビュー 

Good Nude Food からの回答

2025年2月7日

Hi Angela,

Thanks for you lovely review and I'm glad you're enjoying it! We really appreciate your support.

Rebecca - GNF

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2025年2月7日

Hi Afonso,

Thanks for your review and for your support. I'm glad you really enjoy our sauerkraut and you're right, we've had some challenges in 2024 which left us unable to give the great service we wanted.

We had a very tough year in 2024 and I’d like to explain a bit about the challenges we faced with our previous supplier. Unfortunately, we encountered some serious issues with them, including deliberate improper packing that led to damaged products during transit, ongoing billing for shipping that wasn't being carried out. It also became clear that orders were being packed incorrectly on purpose which directly affected our customers experiences. We ultimately made the serious decision to move to a new supplier to ensure this never happens again and spent December getting set up in new facilities which took over for us from on 20th December. Moving forward we're able to offer much better services and we're seeing really positive results in just a few short weeks of being away from our previous supplier.

Please know that moving forward we're able to provide much better service and we look forward to providing you with more delicious sauerkraut in the future!

Rebecca - GNF

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2025年2月7日

Hi Mrs Gaskin,

I know of your poor experience having spoken to you mulitple times last year and on our last comunication in November I did issue a refund for the damages.

We had a very tough year in 2024 and I’d like to explain a bit about the challenges we faced with our previous supplier. Unfortunately, we encountered some serious issues with them, including deliberate improper packing that led to damaged products during transit, ongoing billing for shipping that wasn't being carried out. It also became clear that orders were being packed incorrectly on purpose which directly affected our customers experiences. We ultimately made the serious decision to move to a new supplier to ensure this never happens again and spent December getting set up in new facilities which took over for us from on 20th December. Moving forward we're able to offer much better services and we're seeing really positive results in just a few short weeks of being away from our previous supplier.

Please know that moving forward we're able to provide much better service and if you feel you can give us another chance we'd love to have you as a customer again.

Thanks for your time,

Rebecca - GNF

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2025年2月7日

Hi Stephen,

Thanks for your positive review and support of our small Scottish business!

Rebecca - GNF

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2025年2月11日

I’m truly sorry that this was your experience with us. As I mentioned in my email to you in November, we faced ongoing challenges with our supplier, including an issue with jar labels that caused delays we weren’t informed about. Once the jars arrived and were damaged I refunded your order.

In the same email, I also mentioned that we were working on securing a new production site to address these recurring problems, such as shipping delays and damages. I’m happy to confirm that we’ve successfully transitioned to a new partner, and since the end of December, we’ve been able to provide a much smoother and more reliable service.

I understand your frustration and sincerely apologize for the inconvenience. I do want to assure you that a refund was processed at the time.

Rebecca - GNF

Good Nude Food からの回答

2025年2月11日

HI Madi,

Thanks for a lovely review, we appreicate the feedback and for your support of our small Scottish business!

Rebecca - GNF

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2025年2月11日

Hi James,

Thanks for a lovely review! Our founder Evonne worked hard to create all the lovely flavours and its great to see them being enjoyed!

Rebecca - GNF

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2025年2月11日

Hi Andrew,

I'm sorry we fell short here and you faced delays in getting a responce. I know I spoke with you about this and arranged for a replacement to be sent out but please let me know if there was any issues with the replacement or if I can help in any other way.

We've made some huge changes and set up in new facilities at the end of December where we've seen such positive changes in delivery/shipping. I hope we can provide you with a much better service moving forward.

Thanks for your patience and I hope we'll have the chance to show how much we've improved.

Rebecca - GNF

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2025年2月11日

Thanks for your review and I'm sorry you faced such long delviery times.

We recently moved away from our previous supplier as we were facing huge delays/damages/order mispicks and couldnt provide the best service we wanted. I'm pleased to say that at the end of December we moved to new facilities and have seen really positive changes! We're able to ship orders every day and now use Royal Mail to ensure speedy and so far safe delivery.

Thanks for your support

Rebecca - GNF

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2025年2月11日

Hi Ash,

Thanks for your support and positive review, our founder Evonne took great care to create the lovely flavours and we're glad to see they're being enjoyed!

Rebecca - GNF

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2025年2月11日

Hi Ala,

I’m really sorry to hear about your experience, and I truly apologize for the damages to your order. I did reach out on the 27th to apologize and offer replacements, and I hope they arrived in one piece.

2024 was a challenging year for us, and I want to be open about the difficulties we faced with our previous supplier. Unfortunately, we experienced serious issues, including improper packing, which led to damaged products during transit, as well as billing discrepancies for shipping that wasn’t being carried out. It became clear that orders were being packed incorrectly, which directly impacted our customers’ experience.

After much consideration, we made the decision to move to a new supplier to prevent these issues from happening again. We’ve spent December setting up new facilities, and since December 20th, they’ve been handling our orders. The results so far have been really positive, and we’re confident we can offer a much better service moving forward.

We truly appreciate your support, and I hope we can have the chance to provide you with more delicious sauerkraut in the future if you decide to give us another chance.

Rebecca - GNF

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2025年2月12日

Thanks for your lovely review and thank you for supporting us!

Rebecca - GNF

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2025年2月12日

Thank you for a great review and we hope you keep enjoying Good Nude Food!

Rebecca - GNF

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2025年2月12日

Hi Heather,

I'm really sorry this was your experience with us. We were falling short with our customer service and response times in 2024 which is something we've made great efforts to improve on.

We recently moved to new facilities and have seen some great results in damage reduction along with taking on board feedback about better packaging/fragile labels etc which has made a huge improvement.

I've sent over an email and if theres anything else I can do please get back to me.

Rebecca - GNF

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2025年2月12日

Hi Sara,

Thanks for your kind words! Our founder Evonne took time and created some wonderful flavours! We're really glad you''ve been enjoying!

Rebecca - GNF

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2025年2月12日

Hi Niki,

I really can't thank you enough for your kind words, it means alot to me and I'm really glad I was able to get this resolved. It was a tough year for us at GNF however we've recently moved to new facilities and are seeing such positive changes and this will help us give much better service in the future.

I hope for 2025 we're able to provide great service and we're incredibly lucky to have customers like you who are so understanding and supportive, and I’m truly grateful for your patience throughout.

You know where I am if you need anything and thanks for sticking with us!

Rebecca - GNF

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2025年2月12日

Hi Angela,

I'm sorry you had this experience with us. I know at the time I arranged a replacement for you, but I completely understand that our response times were not up to standard. This is something we've taken very seriously, and we've made improvements to ensure we provide a much more efficient and timely service moving forward.

We've recently fed back about damages to our new facility and as of now should have extra labeling to ensure its handled with care.

Thank you for your patience and continued support.

Rebecca - GNF