GO Outdoors - Aviemore (Express) レビュー 

155
TrustScore 5段階評価の5

4.8

Grampian Road 111, PH22 1RH Aviemore, Scotland, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

In the Aviemore store today looking for a number of items. Joanne was very knowledgeable and helpful and also patient as we took a long time to make any decisions. Go Outdoors has a good selection o... もっと見る

企業が回答しました

5つ星のうち5の評価

Aviemore Go Outdoors (Andrea) was able to help us when the seam tore in the wind on our Kampa Stargazer II, hassle free experience in the middle of a holiday. Helped us get another replacement tent wh... もっと見る

企業が回答しました

5つ星のうち5の評価

Simple, brilliant and honest customer service from Andrea at the Aviemore store. After a total failure of one tent while on holiday, she helped us by providing honest customer service. I expected a "d... もっと見る

企業が回答しました

5つ星のうち5の評価

Extremely helpful advice from Andrea to get my partner back on their feet after their existing walking boots started rubbing due to new insoles. Made sure we can walk out with new shoes on by dealing... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Aviemore (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Grampian Road 111, PH22 1RH, Aviemore, Scotland, 英国

4.8

優良

TrustScore 5段階評価の5

155件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(155)

過去12か月のレビュー数: 35,614

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very helpful service from Joel

2026年8月17日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A good experience with excellent service

In the Aviemore store today looking for a number of items. Joanne was very knowledgeable and helpful and also patient as we took a long time to make any decisions.
Go Outdoors has a good selection of brands and seems to offer better value than many other outdoor shops.

2026年8月14日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Brilliant customer service

Simple, brilliant and honest customer service from Andrea at the Aviemore store. After a total failure of one tent while on holiday, she helped us by providing honest customer service. I expected a "discussion" and I was so pleased it didn't go that way! Would've been nice for her to not be a one-woman-band at the time we turned up!

2026年8月11日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Stargazer II fails in high wind.

Aviemore Go Outdoors (Andrea) was able to help us when the seam tore in the wind on our Kampa Stargazer II, hassle free experience in the middle of a holiday. Helped us get another replacement tent which will hopefully stand up better to the wind.

2026年8月11日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great experience excellent instructors…

Great experience excellent instructors but if your taking a family very expensive no deals

2026年8月3日
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Extremely helpful advice from Andrea to…

Extremely helpful advice from Andrea to get my partner back on their feet after their existing walking boots started rubbing due to new insoles. Made sure we can walk out with new shoes on by dealing with all the packaging for us. Thank you.

2026年8月4日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great helpful staff

Great helpful staff, served by Andrea who was very knowledgeable and gave me great advice on what jacket to buy. Lovely shop, very tidy and well set out. My husband also bought an umbrella and my son bought a belt .

2026年8月4日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff Service

On holiday last week, visited store & was looked after by Alana, she was fab, great knowledge & got us sorted quickly & professionally. Thank you.

2026年7月22日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Look let's just say something here,,

Look let's just say something here,,, if you haven't got your membership yet then you are missing out and great deals ,, get your membership

2026年7月15日
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.

Thanks for shopping with us.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly Staff

Shop clean and tidy. Staff friendly. Happy with purchases and Andrea was really helpful and polite

2026年7月23日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Pleasant Shopping Experience

All staff were very attentive and friendly whilst we were shopping and trying on clothes. Served at the counter by Andrea and she couldn’t have done more for us. Thank you Go Outdoors Aviemore. 👍🏻

2026年7月23日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really friendly staff

Really friendly staff, very helping
Thank you Andrea

2026年7月19日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great Shop

Great layout in shop, everything I needed was easily found. Staff were lovely, friendly and knowledgeable.

2026年7月22日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Walking boots

Since arriving in Scotland Friday 17th July travelling from Middlesbrough in the northeast I realised that I left both my sons walking boots at home it was no distance to travel back home for them so the Saturday we travelled into aviemore was on the hunt for some waking boots/shoes.
I seen a go outdoor then since arriving in the store to leaving there was a staff member called Andrea who measured my sons feet. Andrea then went back and forth a few times to find the right type of boot for them both and make sure they were comfortable and size appropriate, also made sure that both my sons knew how to fasten the laces up properly round the hooks which was helpful.. we walked over 25,000 steps over the long weekend we were in Scotland and not a blister in sight thank you Andrea :)

2026年7月18日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful and friendly staff

Friendly helpful advice from a very cheerful Andrea. Happy to point out deals, saving me money.

2026年7月21日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Kasia was terrific

Kasia was terrific, very helpful, very professional, very friendly…exactly what you would hope for.

2026年7月15日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Lovely friendly store

Lovely friendly store , especially Andrea 👍

2026年7月19日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly and welcoming

Lovely shop, we always go here when we’re down this way. I had Andrea serve me at the till who was very friendly. Also good prices on for memberships

2026年7月17日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち1の評価

I was overcharged for a product that…

I was overcharged for a product that was clearly marked at £85 with discount card. The whole rail of products was marked as £85 for the berghaus Mens storm cloud jacket. It didn't specify colour or size on this label. When challenging it at the till the staff told me the navy jacket was £85 and not the black. There was nothing on the rail to say that it was navy only. The jacket itself had no pricing on it and it was the exact same product description. If there was a seperate price for colour why would it be on the same rail as a different priced product? Staff inside store could see issue but we're unable to process a refund of the difference. The supervisor showed me a small version of the black jacket half way down the rail which had a price on it. As I wasnt buying a small jacket I didn't pick this one up.

I think if you are selling a product at £85 and have various colours on the same rail then you are misleading the customer. I think the way that it was handled in store was poor also. Clearly the way in which products are labelled doesnt work.

I was able to show in the store that there was examples of different coloured products on the same rail that were the same price. This shows that this rail was clearly not correct and misleading for the customer.

2026年7月12日
自発的なレビュー
GO Outdoors - Aviemore (Express) ロゴ

GO Outdoors - Aviemore (Express) からの回答

Thank you for taking the time to share your detailed review with us.

We are sorry to understand that the pricing of the jackets on the rails were misleading at our store. Within our stores we aim to provide an excellent service and experience, it is upsetting to know that on this occasion this has not been the case.

Your feedback is important to us and we have reached out to you via Trustpilot to request your contact details so we can look into this further.

Kind regards
Go Outdoors Customer Care Team

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