GO Outdoors - Banbury レビュー 

917
TrustScore 5段階評価の5

4.9

Unit 1 Gateway, Banbury, OX16 3ER Banbury, GB


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5つ星のうち5の評価

Came in on Sunday to replace my walking boots. Umar was super helpful and really knowledgeable about the products. Listened to exactly what I was after & made some great suggestions at several price... もっと見る

企業が回答しました

5つ星のうち5の評価

Went to the Banbury store with a broken tent pole and Shaun was incredibly helpful, he found the replacement parts and repaired it for us there and then in the store! Pleased to report the tent is sur... もっと見る

企業が回答しました

5つ星のうち4の評価

Shaun was very attentive and genuine to all shoppers including ourselves. Sold is what we needed, assisted with trying, and even helped lug some things to the till. He seemed like a lovely genuine ch... もっと見る

企業が回答しました

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Fantastic Advice & Service From Shawn We’ve recently started visiting GO Outdoors more often as our 14-year-old son has taken a real interest in fishing. Being new to it ourselves, th... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Banbury について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Unit 1 Gateway, Banbury, OX16 3ER, Banbury, 英国

4.9

優良

TrustScore 5段階評価の5

917件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(917)

過去12か月のレビュー数: 34,522

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Replacing walking boots, great customer service

Came in on Sunday to replace my walking boots. Umar was super helpful and really knowledgeable about the products. Listened to exactly what I was after & made some great suggestions at several price points without being pushy.
Definitely a positive shopping experience for a product you could spend hours walking in & need to get right. Came away with a new pair of boots after great customer service, thanks Umar.

2026年8月30日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

waterproof jacket

I went to get a waterproof jacket. Jess assisted me as I wanted to try jackets that were locked together.
Jess was so helpful and I bought a Berghaus jacket.

2026年8月31日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shaun: friendly bloke in the shop.

Shaun: mans a legend. Loves walking himself and very friendly and helpful in recommending to me some new decent walking shoes and socks.

2026年8月31日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Tent Pole Repair

Went to the Banbury store with a broken tent pole and Shaun was incredibly helpful, he found the replacement parts and repaired it for us there and then in the store! Pleased to report the tent is surviving the Bank Holiday weather ☺️

2026年8月25日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We came in to buy some fishing supplies…

We came in to buy some fishing supplies shaun was amazing so helpful and kind explained everything we needed, he is a credit to the banbury store

2026年8月29日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very friendly and helpful staff

Very friendly and helpful staff. Nice layout and very good discounts

2026年8月29日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Fantastic Advice & Service From…

⭐⭐⭐⭐⭐ Fantastic Advice & Service From Shawn

We’ve recently started visiting GO Outdoors more often as our 14-year-old son has taken a real interest in fishing. Being new to it ourselves, there’s quite a lot to learn and it can be a little overwhelming knowing what equipment you actually need.

Shawn has been absolutely brilliant every time we’ve spoken to him. His knowledge of fishing is excellent and he has a really friendly, down-to-earth way of explaining things without making you feel silly for not knowing. He listens to what you need, gives honest advice and genuinely seems to care about making sure you leave with the right equipment rather than simply trying to sell you something.

The fishing department itself has a great selection, but for us it's the level of service that has really stood out. Shawn has taken the time to talk us through different options and has made choosing equipment so much easier and far more enjoyable.

It's lovely to come across someone who clearly has a passion for what they do and is happy to share their knowledge. Our son is really enjoying getting into fishing, and having someone like Shawn available to offer advice has made a huge difference as we find our feet with his new hobby.

Excellent customer service and a real asset to GO Outdoors. Thank you, Shawn!

2026年8月27日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

⭐⭐⭐⭐⭐ Outstanding Customer Service

⭐⭐⭐⭐⭐ Outstanding Customer Service – Thank You, Shawn!

My 14-year-old son has recently developed an interest in fishing, and as complete beginners, we weren't really sure where to start. GO Outdoors has a fantastic, well-stocked range of fishing equipment, but what really made our experience great was the outstanding customer service we received from Shawn.

From the moment we arrived, Shawn was extremely friendly, helpful and knowledgeable. He took the time to explain the different equipment to us, answered all of our questions and helped us choose the right products for someone just starting out. There was no pressure to buy unnecessary or expensive equipment — his advice was honest, practical and genuinely helpful.

He has made the whole experience of getting started with fishing really interesting and enjoyable for both my son and me. I've actually learned a lot from speaking with him too!

We've now been helped by Shawn on more than one occasion, and each time his customer service has been exceptional. It's clear that he really knows his stuff and enjoys helping customers.

GO Outdoors has a brilliant selection for fishing, but having knowledgeable, approachable staff like Shawn makes such a difference, especially when you're new to something.

Shawn is an absolute credit to GO Outdoors and a perfect example of outstanding customer service. Thank you for making my son's new hobby such a positive experience! 🎣

2026年8月27日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service

Great service, Shaun went the extra mile in demonstrating the Flux UL7 mat and the Phoxx 3 tent! Thank you for your support

2026年8月27日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Efficient and helpful Salesperson

The salesperson in the footwear dept., Olivia, in the Banbury Store, was very helpful and I got the type of walking shoe I was looking for with the minimum of fuss.

2026年8月17日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I had a great experience at go outdoors…

I had a great experience at go outdoors today, i was shopping for some hiking gear and the staff member Shaun was really knowledgeable and was able to direct me to exactly what i needed.

2026年8月22日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shaun offered the highest quality…

Shaun offered the highest quality service and offered his personal opinion on products which he had experimented with. A wealth of information which was incredibly valuable.
Looking forward to the help ill receive when looking for more products.

2026年8月18日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I rang up a few weeks ago enquiring…

I rang up a few weeks ago enquiring about a kayak and Jess answered the phone, she was so helpful and when I went into the store I saw Shaun and he was equally as helpful and helped me to the till with the kayak and met Jess at the till. Both of these staff members were really courteous and went above and beyond to help me both on the phone and in the store.

2026年7月30日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Just wanted to say a big thank you to…

Just wanted to say a big thank you to Sean. He was extremely kind, knowledgeable and a pleasure to talk with.

2026年8月13日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ordered online and collected in store…

Ordered online and collected in store an hour later. Easy from start to finish

2026年8月4日
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Shaun was very attentive and genuine to…

Shaun was very attentive and genuine to all shoppers including ourselves.
Sold is what we needed, assisted with trying, and even helped lug some things to the till. He seemed like a lovely genuine chap a testament to go outdoors.

2026年8月10日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shaun is amazing

Shaun helped us get a hiking rucksack- he measured my partner to ensure the straps were positioned to the exact place he needed it.
Amazing service!

2026年8月10日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Delighted!

Excellent service. Ordered items on line for local in-store collection. Arrived promptly, items were ready and staff friendly and helpful (even offering g to help take goods to the car). Have used chairs and table already - delighted! Thank you.

2026年8月2日
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent

Excellent, polite, friendly service. Jess supported me with applying my DofE discount even when I didn't have my card to hand. Other staff knowledgeable re. hiking boots and fleeces.

2026年8月9日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The sales staff were excellent

The sales staff were excellent, very accommodating helpful and clearly knowledgeable, Shaun the sales person who helped me with a walking shoe fitting and purchase was extremely patient and knowledgeable.

2026年8月6日
自発的なレビュー
GO Outdoors - Banbury ロゴ

GO Outdoors - Banbury からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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