GO Outdoors - Belfast レビュー 

3,407
TrustScore 5段階評価の5

4.9

Units 1&2 Valley Retail Park, BT36 7LP Belfast, GB


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5つ星のうち5の評価

We visited the Belfast store to look at tents and other equipment for camping. We were assisted by Bradley who was fantastic. Very knowledgeable, helpful and friendly. He is an absolute credit to t... もっと見る

企業が回答しました

5つ星のうち5の評価

The store is extremely good value for money. The staff particularly Sarah-Louise are absolutely fantastic, very helpful, very knowledgeable and give the impression that they were happy to help. Really... もっと見る

企業が回答しました

5つ星のうち1の評価

Unfortunately customer service is severely lacking in the Abbey centre store. Lots of staff wandering around the store but wasn’t approached once to ask if we needed anything. Also stood waiting at th... もっと見る

企業が回答しました

5つ星のうち5の評価

Went in to buy sleeping bags for a homeless charity in Belfast, being a member the sleeping bags were £10 instead of £20. I bought 2 boxes, 8 bags in each box. Unknown to the girl at the checkout th... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Belfast について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Units 1&2 Valley Retail Park, BT36 7LP, Belfast, 英国

  • 02896 931369

4.9

優良

TrustScore 5段階評価の5

3407件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(3,407)

過去12か月のレビュー数: 34,143

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fantastic store and exceptional staff

We visited the Belfast store to look at tents and other equipment for camping. We were assisted by Bradley who was fantastic. Very knowledgeable, helpful and friendly. He is an absolute credit to the store and just made it an enjoyable experience. I purchased sun glasses and as he walked past he took the opportunity to point out that there was a free carry bag to accompany them that I hadn’t realised was there. In passing he also spoke to anither lady who had purchased a child’s folding chair and he demonstrated how to collapse it as there is a bit of a quirk which catches some people out. I can just tell he enjoys his job and goes above and beyond 😃

2026年8月11日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Hi,

We're really pleased to see that you gave us 5 stars here. Feedback on how to improve is important but it's also nice to see full marks.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful, friendly service

I had a few questions about OEX, Rab and Peter Storm jackets and Dagmara was brilliant. Dealt with my many queries and explained how to care for a Gore Tex jacket as well. Then it was layers time and again Dagmara came to the rescue. All in all a successful shop and a fantastic assistant in Dagmara. Prosze!

2026年8月11日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Lovely place

Lovely staff and great parking would recommend.
I was served by Carly, lovely service.

2026年8月10日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

The store is extremely good value for…

The store is extremely good value for money. The staff particularly Sarah-Louise are absolutely fantastic, very helpful, very knowledgeable and give the impression that they were happy to help. Really good place to shop for all your outdoors needs. The staff are exceptional in their customer service.

2026年8月11日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Professional and friendly service

Professional and friendly service. Staff are really helpful and courteous.
Amazing selection the Outdoor needs on display and we'll priced.

2026年7月27日
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Young man named Joshua pointed me in…

Young man named Joshua pointed me in the direction of the camping equipment and recommended me a tent, then a lovely lady named Imogen helped me with my further enquiries on which tent to purchase. Lovely staff

2026年8月10日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Imogen helped me get tent very useful

Imogen helped me get tent very useful

2026年8月10日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great help and advice from Carly in…

Great help and advice from Carly in Gooutdoors newtownabbey as always.

2026年8月10日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Going over and above

Went in to buy sleeping bags for a homeless charity in Belfast, being a member the sleeping bags were £10 instead of £20. I bought 2 boxes, 8 bags in each box. Unknown to the girl at the checkout these sleeping bags were for charity but she was very helpful and said they could get a better deal, so between her and 2 other staff we managed to get a very good deal. Thank you to Clare, Maia and Charlene for going over and above.

2026年8月8日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Staff need training

Unfortunately customer service is severely lacking in the Abbey centre store. Lots of staff wandering around the store but wasn’t approached once to ask if we needed anything. Also stood waiting at the tills while 4 members of staff stood chatting and laughing with one another to the side of the counter. Watched a lady in front of us give up and leave and don’t blame her. When someone eventually opened up another till there was no apology and it was like we had inconvenienced her by trying to spend money in the store. A really uncomfortable experience and disappointed as the place is expensive and we were spending a lot of money… doubt we will be back.

2026年8月8日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Thank you for your feedback.

We are sorry to hear about your recent experience in store and that the level of service you received fell so far below expectations.

We understand how frustrating it must have been to see several colleagues available on the shop floor, yet not be offered any assistance, and then be left waiting at the tills without acknowledgement. The lack of communication and apology during your visit is particularly disappointing, and we're sorry that you were made to feel like an inconvenience when making your purchase.

Providing friendly, attentive customer service is something we take seriously, and it's clear that we did not get this right on this occasion. Your comments will be shared with the store management team so that the concerns you've raised can be reviewed with colleagues and used as a training opportunity to improve the experience for future customers.

We appreciate you taking the time to bring this to our attention and are sorry that your visit has left you questioning whether you will return.

Kind regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Bradley gave me great advice on tent…

Bradley gave me great advice on tent choice ( OEX Hyena 2) when replacing my decayed item. Was out off stock, but he had me one next day, also got an OEX chair as I'm looking a bit of comfort these days.

2026年8月6日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Sarah louise was very helpful she made…

Sarah louise was very helpful she made sure i got my membership discount when i couldnt remember my membership number. Thank you

2026年8月7日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shout out to Sarah-Louise

Been in a good few times this summer and all the staff have been really helpful when I approach them- shout out to Sarah-Louise who is the reason for the 5 stars, she give over and above, listens and friendly in a professional way.

2026年8月5日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service and recommendation by…

Great service and recommendation by Sarah Louise for the membership. Saved a good bit.

2026年8月5日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Just left Go outdoor in Belfast had…

Just left Go outdoor in Belfast had brilliant experience with their staff particularly Ben in boot department. I will return soon

2026年8月3日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great help.from the staff

What made my experience great was the help that I got from the staff member called Mark. He was able to advise me about the camping equipment that suited my needs and quickly realised that I had a disability and helped me get all my camping equipment gathered up and even packed it into my car for me, as I could not lift the heavy 8 man tent and some others items. I am extremely grateful for the help as it was a little embarrassing for me as I could not manage doing this all alone I have been back since and Mark has been quick to help myself and other customers. I even offered him a tip for his kindness, but he would not take it out of respect for the situation I was in.

2026年7月22日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Go Outdoors Customer Care Team

5つ星のうち5の評価

100% customer service

I have never had a bad visit to this store all staff are approachable and helpful, One staff member Sam stands out as he goes out of his way to make your visit as easy and stressless as possible, he advises you of whats the best for what your looking to do.

2026年7月31日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Expert service

This is our second time in two weeks visiting the Belfast store.
On both occasions we received excellent customer service from Sam. His expertise in the camping field was outstanding. Would def recommend this store. We will be back 🤗

2026年7月31日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

100% service…

We were served by Bradley who was so knowledable about goretex boots.He was very patient with us and very happy with service.Thanks again .Happy with puchase.

2026年7月29日
自発的なレビュー
GO Outdoors - Belfast ロゴ

GO Outdoors - Belfast からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

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