Went in for some ladies walking shoes, had tried other well known shops but couldn’t find any suitable. We found some after trying several pairs on. Nothing was too much trouble for Alan, he was helpf... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
The staff were friendly and welcoming who were working just inside the door. Good to see eye contact and acknowledgement when walking in door. Liaised with three staff who were able to provide me w... もっと見る
企業が回答しました
I’m sorry I don’t know the name of the chap who helped me (he was Chinese) but he was so lovely and super helpful! Knew his stuff, gave unbiased advice and didn't up-sell - quizzed me on what I woul... もっと見る
企業が回答しました
Visited the store to buy 2 very expensive waterproof coats. Jade & Kyro were very knowledgeable and helpful, even advising us the joining GoOutdoors could get us a discount. We saved quite a bit and... もっと見る
企業が回答しました
企業情報
GO Outdoors - Birmingham (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
35 Union Street, B2 4SR, Birmingham, 英国
- 01212 271996
4.7
優良
236件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Friendly staff
Kyro was really friendly and helpful when I forgot my store card, my details had been entered incorrectly but Kyro made sure to take the time to let me know and amend this on the system to avoid any confusion in future. I only made a small purchase today but its really nice to see good customer service and I will be sure to return.
2025年1月11日
自発的なレビュー
This is the second time we've been to…
This is the second time we've been to this shop, the service is first class, we were served by Kyro & Ed
2025年1月11日
自発的なレビュー
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
GO Outdoors - Birmingham (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Really helpful employee Lamisha
Really helpful employee Lamisha! Great value products
2024年12月24日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Walking boots purchase
Thanks to Lamisha for friendly, attentive and considerate service.
2024年12月18日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
The shop assistant named Alan helped me…
The shop assistant named Alan helped me out a lot when ordering my back pack online.
2024年12月15日
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Service from your in store colleague.
2024年12月10日
GO Outdoors - Birmingham (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very pleased
I was very pleased with the service by your member of staff called Ebbie today. She was very helpful, courteous and professional.
2024年12月15日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
From the time I walked into the shop…
From the time I walked into the shop the staff was so helpful would recommend this store to everyone thank you so much for my berghaus walking shoes thanks again to Alan and Jade for your help Chris Clements.
2024年12月13日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
The assistant that served me on that…
The assistant that served me on that day was helpful and courteous and delivered very good customer service.
2024年12月6日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Really good experience
Really good experience. Chloe was especially patient and helpful.
2024年12月7日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Birmingham (Express) からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
thanks Esam
Esam was incredibly helpful and patient, gave great advice and had a lot of expertise.
2024年12月8日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
New waterproof at half the price
The zipper on my waterproof coat broke while in Birmingham for the weekend, leaving it useless. Ed and Esam were super helpful in finding me an exact replacement waterproof. I really valued their commitment at finding this for me in the stock room as at first look it didn’t turn up. Even better the waterproof was on sale at half the retail price. £40 is a great deal.
2024年12月8日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Thank you for sale assistant Alan…
Thank you for sale assistant Alan helpful and his products knowledge, I had found what I looking for.
2024年11月29日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
I was very happy with the items I…
I was very happy with the items I bought and Alan's service.
2024年11月14日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful and Pleasant
I came in looking for a new set of walking trousers with a few specifics in mind. Ed was quick to greet me and very helpful and knowledgeable. He explained different ratings for the trousers which made sure I got the pair that fit what I needed the best.
2024年12月6日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Birmingham (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Good customer service is not common these days but I was pleasantly surprised
I received excellent customer service from an assistant who was working downstairs. I have forgotten her name, maybe it was Louise or Sarah. It was Saturday afternoon around 4.20pm. I was looking for walking boots/shoes and she explained the black Friday offers and quickly got different shoes for me to try on. I didn't feel pushed into purchasing and she gave useful advice including let me try them on wearing thicker socks so I could make sure they fit. Good customer service is not common these days, so I was pleasantly surprised to meet someone knowledgeable, polite and friendly during what I'm sure was a busy Black Friday weekend.
The store feels a bit dated and dingy but the stock and assistants are great. I recommend signing up for a member card (£5 for a year) but you make up the money on just one purchase.
2024年11月30日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thanks for the 4 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Go outdoors Birmingham city centre.
Polite and helpful staff in Birmingham city centre shop, served by Ed.
2024年12月5日
自発的なレビュー
GO Outdoors - Birmingham (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
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