GO Outdoors - Cambridge レビュー 

GO Outdoors - Cambridge からの回答

6時間前

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年10月17日

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年10月17日

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年10月16日

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年10月14日

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年10月12日

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年10月10日

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年10月4日

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年10月3日

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年9月17日

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年9月16日

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年9月13日

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年9月12日

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年9月12日

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年9月9日

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年9月5日

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年9月5日

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年8月31日

While we always aim for our current stock levels to be correctly reflected on the website, on occasion discrepancies can occur and we are sincerely sorry that this has affected two of your orders.

Please accept our sincere apologies for the inconvenience and disappointment caused by the cancellations.

From checking the second order we can see that the remaining item has now been collected from the selected store.

We appreciate you taking the time to share your experience, as customer feedback helps us identify areas where we need to improve.

Kind regards,
GO Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年8月31日

We are saddened to hear of your experience and thank you for leaving your feedback.

While we do always aim for our stock levels to be correctly reflected on our website, on occasion discrepancies can occur and we apologise that this resulted in a wasted journey for you. We do understand the inconvenience caused.

From checking the online order that you placed we can see that the parcel was lost in transit. When a parcel has been deemed lost, and a refund issued for the customer, placing a stop and return request with the courier is part of the process.

We do hope that you will choose to purchase from GO Outdoors again in the future to allow us the opportunity to improve upon your experience.

Kind regards,
GO Outdoors Customer Care Team

GO Outdoors - Cambridge からの回答

2026年8月27日

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team