We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... もっと見る
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Excellent service from Anthony in the Cardiff store, He was extremely helpful, knowledgeable and took the time to make sure we got the right bikes. It’s really nice to see someone who takes genuine pr... もっと見る
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Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... もっと見る
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We had a family trip to the boot section of the Cardiff store this morning and were helped brilliantly by Morgan T and purchased one set of male adult boots and will be ordering two more sets for two... もっと見る
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企業情報
GO Outdoors - Cardiff について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Newport Road, CF23 9AE, Cardiff, 英国
- 02922 672214
4.8
優良
3199件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Anthony was exceptional
We were torn between two bikes but chose the Go Outdoors one because of the exceptional service from Anthony. He was knowledagable, patient, reassuring with no hard sell. We were given the information we required and given time and space to decide. Thank you so much Anthony.
2026年7月18日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Anthony was extremely helpful and very…
Anthony was extremely helpful and very knowledgable. He went above and beyond with his excellent customer service. I will definitely seek him out next time I’m in G.O.
Thanks Anthony.
2026年7月17日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Was told collection would be Sunday…
Was told collection would be Sunday 12th still not arrived in store nearly a week later, no email to say it’s been delayed or anything very poor service
2026年7月9日
GO Outdoors - Cardiff からの回答
Thank you for sharing your review.
We are disappointed to hear about the delay with your Click & Collect order and the lack of communication regarding its process.
We understand how frustrating it is to be given an expected collection date and then receive no updates when the order does not arrive as anticipated. Clear communication is important, and we are sorry this was not provided on this occasion. This has been raised with the relavant teams for improvements to be made.
Having reviewed the order, we can see that it is now showing as collected. We hope you were able to receive your items without any further issues.
Kind regards
Go Outdoors Customer Care Team
Very helpful!
I had to go into the store for a refund on a large order. The staff were incredibly helpful and processed sorted the refund quickly. Mel was very polite and knew their stuff !
2026年7月15日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Excellent customer service from Morgan…
Excellent customer service from Morgan T. Gave me the information I needed to make a purchase I otherwise might not have
2026年7月14日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Friendly helpful staff
Staff service and online click and collect services prompt and hood value for money
2026年7月6日
GO Outdoors - Cardiff からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Great!
Excellent service and help for new walking shoes and outdoor clothing
Morgan in particular was super friendly and knowledgable, he was great!
2026年7月12日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
MORGAN T, EXCELLENT SERVICE.
I was served by the excellent Morgan T today. He was focused and in tune to my requirements. A very helpful member of staff. Deserves a reward.
2026年7月12日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
I would give more stars if I could
I would give more stars if that was possible. I’m travelling round wales and my tent broke so I went into the store in a bit of a panic. Martyn who was in the front area was so helpful and friendly and when I selected my tent Ffion took it down for me and packed it away nicely and martyn fixed the poles for me. They both turned my experience from what could have been very stressful to very pleasant.
2026年7月11日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
very helpful and knowledgeable service…
very helpful and knowledgeable service when buying a bike from my son. Many thanks for your help Anthony!
2026年7月11日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
The staff here was amazing
The staff here was amazing! Especially scott… there wasn’t stock on Shopfloor and he was happy to help to look through shelves and then the warehouse for us. We got what we were looking for with a smile n great customer service.
2026年7月10日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Outstanding customer service/advice…
Outstanding customer service/advice from Morgan G in the Newport Rd, Cardiff store. He was patient, knowledgeable, & extremely personable, a credit to your company.
We bought some very large items that Morgan and a colleague helped us take to our car and methodically pack for us. Both went the extra mile for us. Thankyou both for making our experience on a very hot day a great one 🤩🤩
2026年7月10日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I liked the easy of online shopping but…
I liked the easy of online shopping but didn’t like hw unhelpful the staff were in Cardiff
2026年7月3日
GO Outdoors - Cardiff からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I had trouble with an online order…
I had trouble with an online order being delivered, I went into store and 3 members of staff , James, Morgan and Wendy were extremely helpful. I left with my product which I was very happy with
2026年6月26日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Perfect Cover For Hot And Cold Weather…
Excellent quality Cat trousers and shorts at a great price.
2026年7月1日
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very helpfull manager Martin
The manager Martin was very helpfull and friendly when we came with our campervan with a broken fridge. We are from abroad and travelling in Wales. Martin advised us which fridge would work for us and came outside to look at our old fridge. We could even leave our broken fridge with them which was really helpfull, as the local recycling center only accepts things from locals. Thank you very much! Very friendly and helpfull staff and great service!
2026年7月6日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great store for fishing kit for my son…
Great store for fishing kit for my son arrived on time happy with purchase
2026年5月24日
GO Outdoors - Cardiff からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Cardiff からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Visit Cardiff go outdoors to buy …
Visit Cardiff go outdoors to buy walking boots for Peru not knowing best ones to buy spoke to Hannah what fab experience very knowledgeable pleasant person made the buying experience a joy shall definitely be going back and buy more item for peru
2026年7月3日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Hannah served me
Hannah served me, in Cardiff.
She helped me find exactly what I wanted for a good price.
It was delivered to my house yesterday.
DELIGHTED 👍.
Margaret
2026年6月26日
GO Outdoors - Cardiff からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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