The customer service was fantastic and good offers available. Two staff members, Mel and Hannah, were fantastic help and took their time to help me find suitable shoes for my foot problems. Would high... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Morgan T served me as I was looking for walking trainers. He was really helpful, knowledgeable, patient and polite. I have bought some Merrell shoes and am delighted with them. Thank you Morgan for yo... もっと見る
企業が回答しました
We originally bought a bike from Halfords because my daughter loved the look of it, it was a unicorn/fairy-style bike that she absolutely adored! Unfortunately, it was far too heavy for her and becaus... もっと見る
企業が回答しました
Amazing customer service from carter helped me and my friends get the perfect fishing gear for starters! Solid lad as well very friendly and took his time to make sure we understood what was needed to... もっと見る
企業が回答しました
企業情報
GO Outdoors - Cardiff について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Newport Road, CF23 9AE, Cardiff, 英国
- 02922 672214
4.8
優良
3208件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
GO Outdoors - Cardiff からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Unhelpful
Assistant was not at all helpful with obtaining a larger size wetsuit. We were just told to order online.
This mannerism discourages the public to accesss the stores and potentially spend more money.
2026年5月19日
GO Outdoors - Cardiff からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Great service
Spoke to Anthony who was really knowledgeable about the bike I was interested in. Great service and managed to do a safety check before taking the bike home.
2026年5月25日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Bike Service
Anthony, who serviced by bike, was extremely knowledgeable and did a fantastic job on my old bike
2026年5月21日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent bike-purchase experience
Super helpful staff member - Anthony, incredibly easy transaction, and brilliant price point. All round ideal experience, ambled in to simply browse and then found and purchased the perfect bike within 5minutes.
2026年5月24日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Shocking
Shocking. Bought a Cadac cooker, opened it up and it was an empty box. Totally ruined a bank holiday weekend away. The explanation was, someone forgot to go out the display one in the box. I did not order an ex display I ordered a new one. 2 trips to shop wasted and holiday ruined.
2026年5月24日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Thank you for taking the time to leave your review. We’re really sorry to hear that you have received an empty box instead of your Cadac Cooker.
We’ve reached out to you via Trustpilot to request your contact details so we can look into this further and fully understand what went wrong and provide a resolution.
We hope to hear from you soon so we can investigate this further.
Kind Regards
GO Outdoors Customer Care.
I went to buy so walking boots and even…
I went to buy so walking boots and even though the staff were very helpful the boots that I wanted had a boot missing therefore I had to choose another brand.
2026年5月23日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Kitting out for summer walking
Personal service from Antony in footwear was very helpful. Happy with all purchases.
Grouping similar garment types rather than brands would make shopping easier.
2026年5月21日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Thanks for giving us 4 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Went into the store today to buy some…
Went into the store today to buy some camping gear including a tent, met Morgan outside and he was an absolute pleasure to deal with, very informative, guided me through the whole process and could not have been more helpful. It’s rare to find someone young, helpful and enthusiastic these days so massive thanks Morgan, hope the management realise how luck they are to have you!
2026年5月21日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
My son thought Ben was excellent…
My son thought Ben was excellent explaining to the Beavers group all about tents :)
2026年5月20日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Joe was an absolute legend
Joe was an absolute legend! His knowledge was endless which allowed me to walk out with everything I needed to keep me enjoying fishing. Thank you so much.
Always enjoy visiting here Go Out Doors!!
2026年5月19日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Visited Go Outdoors Cardiff today and…
Visited Go Outdoors Cardiff today and was served by Morgan T in the footwear department — absolutely outstanding service. Morgan took the time to properly understand what I needed, knew the products inside out and helped me find the perfect pair of boots without any pressure whatsoever. Knowledgeable, friendly and genuinely passionate about what he does. Exactly the kind of service that makes you choose a store over buying online. Will 100% be back. Thanks Morgan, top lad! ⭐⭐⭐⭐⭐
2026年5月19日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Excellent service....
Excellent service....
Excellent service, couldn't fault the service provided by T...product and avice provided was excellent as always
Anthony was brilliant with his bike services definitely recomend
2026年5月18日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Hannah was very helpful and…
Hannah was very helpful and knowledgeable, helping me find exactly what I needed.
2026年5月18日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Excellent customer service, Morgan T was very knowledgeable and helpful.
2026年5月15日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant staff, Anthony, I bought an e-bike from Go Outdoors…
Bought an e-bike from Go Outdoors Cardiff. Anthony talked me and my husband through everything on the bike and showed me how to work the gears and levels. He was very patient and knowledgeable and it was his salesmanship that sold me the bike. Can't wait to call back and pick it up once it's been checked over.
2026年5月10日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
I love this store
I love this store. I'm always pleased with my purchases at such great prices. The customer service is very good.
2026年4月23日
GO Outdoors - Cardiff からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent service....
Excellent service, couldn't fault the service provided by Morgan T...product and avice provided was excellent as always
2026年5月7日
自発的なレビュー
GO Outdoors - Cardiff からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
It said on the website and shop app all…
It said on the website and shop app all was deliver to Cardiff ready for collection
I made the trip and only half was there with no explanation was just told that it would take 48hrs for customer services to find out what’s happened very poor service and now I’ve got to make the trip again adding to costs
2026年5月5日
GO Outdoors - Cardiff からの回答
We are sorry to hear of the experience when visiting the store to collect your online order.
Please accept my apologies that you was not given both parts of your order on the first visit causing a further trip to the store to be made for the second parcel.
Your comments regarding your experience have been passed over to the store for this to be looked into and for improvements to be made.
We have reached out to you via the email address used on the order moving forward.
Your feedback is important to us and we appreciate you taking the time to do so.
Kind regards
Go Outdoors Customer Care Team
GO Outdoors - Cardiff からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
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