Andy the sales assistant was extremely helpful assisting with setting up Go Card membership and dealing with a separate gift card I wished to utilise. The shorts I purchased were very competitively pr... もっと見る
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所在地
所在地を変更The Brewery Quarter, Henrietta Street, GL50 4AA Cheltenham, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
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レビュアーのコメントを見てみましょう
Such a clean fresh environment. Loved how it’s set up with plenty of room to browse. The only downside side was that we wanted to try on some of the waterproof jackets but because of all the securi... もっと見る
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Went in to pick up an order of a camping stove, Luke was so helpful and signposted me to an offer on gas cannisters. It was a really good deal and saved me money. Highly recommend using this store, ve... もっと見る
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popped in earlier in the week to try and source a repair to my Sendero 4 tent pole following storm damage. Met Luke who was massively helpful, and recommended popping back in to size up the poles so... もっと見る
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企業情報
GO Outdoors - Cheltenham (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
The Brewery Quarter, Henrietta Street, GL50 4AA, Cheltenham, England, 英国
4.9
優良
373件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Pick up in store went well
2026年8月6日
GO Outdoors - Cheltenham (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very helpful guy helped us pick the…
Very helpful guy helped us pick the right walking shoes and then helped out at the till when the system failed and it wouldn’t recognise our membership number. The gentleman’s name was Gus and he is a credit to the store/company.
2026年8月12日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Good service
We were serviced at GO Outdoors in Cheltenham by Luke, who attended to our needs and was very helpful. Luke made it a better shopping experience for us at GO Outdoors in Cheltenham.
2026年8月7日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff, easy to find what I was looking for, Luke and Izzy very friendly and helpful
2026年8月7日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Andy
Andy, the sales assistant was extremely helpful, finding me the right size of trainer, explaining the returns policy and the Go membership very clearly but without undue pressure. Without his help I would not have made a purchase.
2026年8月5日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
GO Outdoors - Cheltenham (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Friendly and informative
Friendly and informative. Luke was a great help. Great value. Thank you
2026年8月1日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Cheltenham (Express) からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful
Andy was very knowledgeable with helping me choose a pair of walking boots.
2026年7月28日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Andy was very knowledgeable on shoes
Andy was very knowledgeable on shoes. He wasn't pushy but very helpful in providing me with advice and guidance when buying shoes. Luke was very kind and helpful on tills. The sales saved me money and will cause me to return.
2026年7月27日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
10/10
Luke was really helpful and friendly. Got exactly what I was looking for. Very happy!
2026年7月27日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
replacement tent pole for sendero 4
popped in earlier in the week to try and source a repair to my Sendero 4 tent pole following storm damage. Met Luke who was massively helpful, and recommended popping back in to size up the poles so we got the correct one. Again Luke a massive help today with sourcing stuff to repair tent poles. Very impressed with customer service and definitely will be shopping here again
2026年7月25日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Shoe shopping for a 5 year old child
Neil was a great help to my 5 year old son picking walking shoes.
2026年7月17日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Go Outdoors Customer Care Team
Great staff help by Gus
Great staff help by Gus, who helped me find the right walking sandals for my upcoming trip! Clean, easy to navigate store.
2026年7月18日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Luke saves the day
I visited your Cheltenham store to pick up some last minute camping supplies. I had some issues with my membership and couldn’t access online due to the lack of signal. At the till I was served by Luke. As I explained my membership situation Luke was quick with the solutions and resolved my issues promptly. I was very impressed with Luke’s customer service as well as all their support that they offered not being pushy at all and very friendly. In all of this I had forgotten the gas for my new stove, once again Luke saved the day by suggesting if I needed gas. All in all what began as a stressful experience was soon turned around by the wonderful staff.
I would recommend suggesting to customers that they sign up to membership at the till rather than online.
2026年7月18日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
I was served by Gus at the Cheltenham…
I was served by Gus at the Cheltenham shop and he was very knowledgeable and helpful. Well done Gus, we will be coming back.
2026年7月18日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
LUKE THE AMAZING!
They went out of their way to search the store when I was in a full on man-flap having forgotten my tent poles.
They deserve a raise!
2026年7月17日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Hi,
Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.
All the best,
Go Outdoors Customer Care Team
Neil and Luke were super helpful and…
Neil and Luke were super helpful and made our trip really easy when we lost our tent poles at Fantasy Forest! Really recommend for anything you need to go camping
2026年7月17日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Went in to change something and Steve…
Went in to change something and Steve sorted it straight away, no problem. Picked up a few other bits and then Luke dealt with our purchase really quickly and easily. Well done guys, thank you!
2026年7月17日
自発的なレビュー
GO Outdoors - Cheltenham (Express) からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
GO Outdoors - Cheltenham (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
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