GO Outdoors - Chester レビュー 

2,653
TrustScore 5段階評価の4.5

4.7

Saltney Retail Park, River Lane, CH4 8RF Chester, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち3の評価

as always the overall pricing and range on the internet are excellent , the gent on the cycling and fishing area (chester) was really helpfull checking stock trying to find what i needed well done fo... もっと見る

企業が回答しました

5つ星のうち5の評価

Served by Charlie this morning, what an absolute delight. Customer service skills were outstanding, his knowledge was excellent, he really went above and beyond to help us. There was a problem with ou... もっと見る

企業が回答しました

5つ星のうち5の評価

First time visiting Go Outdoors, we enjoyed looking at all the tents to help us makre our decisions. A massive thank you to Charlie, he was very knowledgeable about the products we needed as first tim... もっと見る

企業が回答しました

5つ星のうち5の評価

The whole process of acquiring membership was very straightforward (although I'm still awaiting my e-membership card several weeks later). There is a tremendous range of quality clothing and kit at ex... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Chester について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Saltney Retail Park, River Lane, CH4 8RF, Chester, 英国

  • 01244 735744

4.7

優良

TrustScore 5段階評価の4.5

2653件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(2,653)

過去12か月のレビュー数: 35,808

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Store customer service

Visited Chester store as we had a problem with our tent. The staff were all very friendly and very helpful. When we returned to pick up the replacement parts we spoke to Simon who gave us further advise about some tent products. He was very knowledgeable and knew exactly what we needed. Overall fantastic service.

2026年5月17日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I don’t normally write reviews

I don’t normally write reviews. However the customer service and experience I had in shop yesterday was amazing.

George really went above and beyond, he’s truly an asset to this store and company!

2026年5月16日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A big thank you to Jake in the Saltley…

A big thank you to Jake in the Saltley branch. Very helpful and nothing was to much trouble for him

2026年5月16日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing store & service!

Simon served me today and was absolutely incredible! As soon as I asked for help he was there to save the day!, honestly such a lovely store and would definitely recommend to anyone! x

2026年5月15日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Always great store assisted today by lewis

Always great store assisted today by lewis who went out of his way to help and answer and questions we had, he was knowledgeable, and didn't rush, as we asked lots of questions, thanks mate 👍

2026年5月13日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing store!

Absolutely love the store. It has a huge amount of choice to select from with absolutely anything you could need! The staff were all really helpful and Simon took care of us at the register and was very friendly. The membership is also a must as it helped save a lot of money on my last purchases.

2026年5月11日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Dillon to the rescue

I needed to purchase a suitable 65 litre ruck sack for my son’s upcoming adventure. With so many to choose from, I sought assistance. To my rescue, came Dillon, a young and enthusiastic guy with experience in expeditions. Not only did he help with the ruck sack decision, he gave me loads of tips following his experience.

2026年5月9日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち3の評価

Well I not happy with so much of the…not on the shelf

Well I not happy with so much of the shelf being empty the summer the stuff that I was there was alright but the stuff by mostly wanted wasn't I will have to ring up next time to find out what stuff they have it and watch stuff they haven't a nice run from home to Chester

2026年5月6日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

It was our second visit for equestrian…

This was our second visit for equestrian equipment. Neil on both occasions was extremely knowledgeable and helpful and is the reason for ore return, we are very grateful for his time and expertise today x

2026年5月7日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fantastic quality and selection

Fantastic quality and selection, great value especially for members (cheap to become a member and well worth it). Really good customer service. I came in today and there was an item out of stock on the shelves. The staff went above and beyond to help and find a suitable product. Thank you

2026年5月4日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service from the store manager

Excellent customer service from the store manager on Saturday 2nd May at 5pm - really helpful and professional!

2026年5月2日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち3の評価

Poor communication

Brasher walking trousers were not available in my size in store. I ordered a pair online with delivery to store. Order placed on 20th April with guide of 3 to 5 days. Confirmation of order stated further email advice would be sent when item available for collection. After 7 days we sent email asking when collection available but with no reply, We telephoned location today to find that item was in fact there. Communication is very poor although staff are very good and product is fine.

2026年5月1日
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A stress free experience start to finish

Went DofE shopping with our Granddaughter staff really helpful throughout the store, footwear Dept, Camping Equipment and General items, a really stress free experience compared to how it could have been so Thanks to all the team 👍

2026年4月22日
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Trustworthy, helpful and reliable!

Bought a tent package from Go Outdoors in August last year, used the porch for the first time and unfortunately one of the poles suffered a crack. Called the Chester branch who took my details and promised they would contact their third party suppliers to find me a replacement. Two weeks later my replacement was ready free of charge. Really great service and will definitely use go outdoors for all my camping needs in the future, they were brilliant. Honest, reliable, helpful and trustworthy company!

2026年4月28日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The guys in store are so friendly and…

The guys in store are so friendly and very knowledgeable, such a help when you’re a novice to camping like me! Special shout out to Simon who very kindly took time to help sauce a missing pipe to my hand pump, saving the day!!
Many thanks Mark

2026年4月26日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great Visit

Friendly and Helpful Staff, Simon very attentive at the check out.

2026年4月25日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service at Store in…

Excellent service at Store in Saltney... near Chester

2026年4月14日
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really impressed

Really impressed, fast delivery. Yet to try my new tent out.

2026年3月30日
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

5つ星のうち5の評価

Shane was superbly helpful

Shane was superbly helpful on our purchasing a mountain bike. Extra effort and care. Great service. Thank you Shane.

2026年4月15日
自発的なレビュー
GO Outdoors - Chester ロゴ

GO Outdoors - Chester からの回答

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

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