Bought some Boots and many other trekking items over several weeks. Received excellent professional service each time especially from Charlie. He is very knowledgeable about his products, takes time t... もっと見る
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レビュアーのコメントを見てみましょう
The woman who served me, seemed to have good product knowledge; and focussed upon serving me. I don't recall the exact day of my store visit offhand, but remember buying a black Peter Storm "Active" t... もっと見る
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I had a brilliant experience buying a pair of Merrell Moab 3 Vent walking shoes at the Derby Go Express store this morning and I popped back for a second pair this afternoon, prompted by the great pri... もっと見る
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Sadly the shop is closing after many years as an outdoor shop under Millets previously. But the good news is the great reductions. The enthusiastic Dale showed me how to become a member of Go Outdoo... もっと見る
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企業情報
GO Outdoors - Derby (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
1 East Street, DE1 2AU, Derby, Derbyshire, 英国
- 01332 419719
4.6
優良
133件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Everybody in the store made me feel so…
Everybody in the store made me feel so welcome multiple times when I’ve been in. Great Prices!
2023年10月19日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
DerbyExpress October…
We were at DerbyExpress October 12th/13th.
We were served by the fantastic Austin and Nicola on the Thursday and great staff on Friday.
Thank you so much for all your help and guiding us to some terrific products.
We will be showing them off when we return to Australia.
Hope you and the store survived the dreadful flooding last week.
Thanks again
Yvonne & Garry
2023年10月12日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Good service staff
I come in and look for umbrella. Lucy was super helpful with demo and explanation on the product. :)
2023年10月21日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Good Morning,
Thanks for the positive review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
Go Outdoors Online Review Team
The after sale service was second to…
The after sale service was second to none. Very friendly and professional staff.
2023年10月20日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Came in looking for some walking…
Came in looking for some walking trousers and Lucy was super helpful. Would definitely shop here again. Lucy was very smiley and a credit to the store ☺️
2023年10月14日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
The team were very friendly and…
The team were very friendly and helpful, Lucy was notably warm and welcome. She is a great asset to Go Outdoors.
2023年10月10日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Good Evening,
Thanks for the positive review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Regards,
Anthony,
Go Outdoors Online Review Team
Hello
Hello, lucy was amazing really good help and informative, great help today. Need more stock I.e fishing.
2023年10月10日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
I was helped by Lucy and she convinced…
I was helped by Lucy and she convinced me getting a discount card is worth it. Very good customer service and good advice. Look forward to shopping more outdoor equipment and clothes. Great job Lucy
2023年10月4日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Brilliant service from the young lady…
Brilliant service from the young lady who helped us pick what we needed
2023年9月23日
GO Outdoors - Derby (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Attentive informed customer service
Bought some Boots and many other trekking items over several weeks. Received excellent professional service each time especially from Charlie. He is very knowledgeable about his products, takes time to understand customer needs and gives unbiased advice without being pushy. Often difficult to find staff in other stores and rare for them to know their products well. Have found other staff at this store also very helpful. Hope Go outdoors value their good staff.
2023年9月22日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
GO Outdoors - Derby (Express) からの回答
Hi,
Thanks for the amazing review!
I am delighted to hear that you are happy with our service.
We hope that you continue to shop with us.
Kind regards,
Arbab,
JD Sports Online Reviews Team.
Very helpful staff
2023年9月3日
GO Outdoors - Derby (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Absolute astonishing assistance from…
Absolute astonishing assistance from Charlie and Dale today. Very polite, informative and went above and beyond for helping me find the product I was looking for. Thank you very much. 👏
2023年8月30日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Derby (Express) からの回答
Hello Sara,
Thank you for taking the time to leave a review.
It's great to hear that you found our team to be helpful and friendly.
We look forward to having you shop with us again soon.
Emma,
Go Outdoors Online Review Team.
Staff was very helpful
2023年8月9日
GO Outdoors - Derby (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Go Outdoors, East Street, Derby.
The staff were very helpful and informative. The products with the card, are competitively priced, and the shop had a good range of camping equipment, that covered most of my needs.
2023年8月13日
GO Outdoors - Derby (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Derby (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Great service and attention from…
Great service and attention from Austin. I wouldn’t have bought the shoes without you!
2023年8月7日
自発的なレビュー
GO Outdoors - Derby (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
GO Outdoors - Derby (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
GO Outdoors - Derby (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
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