Xaina was absolutely amazing what a lovely person she was informed and listened to my needs and got me a good pair off boots. She was the only member off staff serving in the shoe department but she m... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
My thanks to Xaina who was polite and helpful, friendly and positively encyclopaedic with her knowledge about trainers and Uber fast in getting out sizes to try and advice on fits. She is amazing !
企業が回答しました
Courtney was really helpful in choosing a jacket. She showed me several options I might like, and since the jackets were security‑locked, she kindly unlocked them and waited while I tried them on. She... もっと見る
企業が回答しました
Harry was really helpful and went above and beyond explaining why our members card didn't work due to there being no email address linked as we've been long-term customers. He also checked stock lev... もっと見る
企業が回答しました
企業情報
GO Outdoors - Derby について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Ascot Drive, DE24 8ST, Derby, 英国
- 01332 985940
4.8
優良
2883件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Excellent and friendly staff
Emma spent time with us on sizes and styles of footwear
Very friendly then also had to run to cover the til.
Very happy , thank you Emma
2026年6月3日
自発的なレビュー
GO Outdoors - Derby からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I visited the Derby branch of Go…
I visited the Derby branch of Go outdoors as I had seen an advert on tiktok. I had no idea that Go outdoors stocked so much fishing equipment.
I was served by a very nice knowledgeable gentleman called Gordon, what a bloke, very helpful, knew his stuff.
I actually ended up buying more than I had gone in for, I will be back.
2026年5月29日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Harry and Kai were exceptional
Harry and Kai were exceptional. Both in product knowledge and listening to what I wanted. Then explaining the options I had. Foot ware there isn’t anyone better than Kai. For everything else Harry is your man .
2026年5月27日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Can't even find me to print my…
Can't even find me to print my membership card. Ridiculous.
2026年5月17日
GO Outdoors - Derby からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Shopping for DofE
We managed to find most of the things we needed. Lila was extremely helpful with our shopping today and the cashier lady was also amazing. Thanks!
2026年5月30日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
The lady Mel was super helpful in…
The lady Mel was super helpful in Trousers section. We needed water resistant and thermal properties for trip to Norway. Excellent. Well done Mel. Well done Go Outdoors Derby. Great vibe for shopping 👍
2026年5月30日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Praise for Gordon
Gordon was fantastic! I came in having not fished for a couple of years and with a few questions. Nothing was too much & was very happy to help. I will be returning !
2026年5月22日
自発的なレビュー
GO Outdoors - Derby からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Walking boots
Ohh I have been looking for walking boots and at your store found the lovely Paige who helped me to make a decision which boots to buy,, she went above and beyond, she’s she knowledgable about the products in Go outdoors at the derby branch and I was absolutely happy with all the information and I have bought the boots and a paid of socks which I think was fab, weldone to Paige, she’s a good one.
Judith K
2026年5月25日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Purchasing walking boots
Purchasing walking boots, Ella was extremely helpful and knowledgeable
2026年5月24日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
just popped into the Derby branch for a…
just popped into the Derby branch for a few bits of fishing tackle...ive started back up after 20 years away from it, only went for a few little bits and came away loads of new kit ! really great chatting to Fred who looked after me and gave me advise...many thanks Fred, a great place for me now to get my fishy bits from...cheers.
2026年5月24日
自発的なレビュー
GO Outdoors - Derby からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
GREAT service Great attitude.
GREAT service Great attitude.
DAN C interacted well offering me suggestions on how to resolbe a few issues.
Happy to r3commened well done guys.
2026年5月23日
自発的なレビュー
GO Outdoors - Derby からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Great shopping experience
Great shopping experience, well organised. Ella at the counter was patient and kind she explained membership as well as discounts available.
2026年5月23日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Andy at the Fishing Republic was super…
Andy at the Fishing Republic was super welcoming and super helpful to me and gave me some great info and advice and answered any questions we had as starting out Fishing, helped me pick out a good starting Rod and Reel. Cheers Andy.
2026年5月22日
自発的なレビュー
GO Outdoors - Derby からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Gordon in the angling section
Gordon in the angling section was so helpful today, I had a list of items to pick up for my son and he helped me find the items, nothing was too much trouble, very very helpful and such a nice man.
2026年5月22日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Pleasant Experience
Staff were very attentive and dealt with all our queries. Couldn’t fault the staff and our experience. Liam was very helpful on the tills as was a man with longish dark hair.
2026年5月20日
自発的なレビュー
GO Outdoors - Derby からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
GO Outdoors - Derby からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very efficient and friendly service
Very efficient and friendly service from Lee in the angling section.
2026年5月16日
自発的なレビュー
GO Outdoors - Derby からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
GO Outdoors - Derby からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Very positive staff
Very positive staff, helpful and knowledgeable. Amazing service.
2026年5月15日
自発的なレビュー
GO Outdoors - Derby からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
This website was easy to navigate and…a easy shop
This website was easy to navigate and find what I was looking for it was a quick and easy process to pay also the delivery was as said within 2 to 3 working days. I would recommend to anyone.
2026年5月7日
GO Outdoors - Derby からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
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