My husband and I visited the Farnborough Store today and were served by LUKE. He was the most helpful, knowledgeable, pleasant young man. If only more shop assistants were like him.
企業が回答しました
所在地
所在地を変更Unit 5-7 The Meads, GU14 7SJ Farnborough, England, GB
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レビュアーのコメントを見てみましょう
Liam was really helpful when I popped in to browse for some items for my son's DofE expedition. He gave great advice and was really patient when I was trying to sort the discount that the DofE card gi... もっと見る
企業が回答しました
This was a click & collect order. I did not receive an email advising my item was ready to collect. The staff at Go Outdoors Farnborough were excellent very helpful - great customer service. The same... もっと見る
企業が回答しました
Great customer service by Liam at the Farnborough store! He took time to explain the membership scheme along with renewal system. He chatted and knew his products and business. We hope to we bump into... もっと見る
企業が回答しました
企業情報
GO Outdoors - Farnborough (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Unit 5-7 The Meads, GU14 7SJ, Farnborough, England, 英国
4.9
優良
629件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Liam and Tracy were very helpful with…
Liam and Tracy were very helpful with dofe prep.
2026年5月26日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I was served by Ali and Tracy who both…
I was served by Ali and Tracy who both were friendly, approachable and very knowledgeable about how to help me towards an upcoming camping expedition. Excellent, quick, courteous service. Thank you!
2026年5月28日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tracey was a very polite and kind woman…
Tracey was a very polite and kind woman and had very excellent customer service , should get a pay rise !!
2026年5月26日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
The staff
The staff, Tracy and Liam were great to chat too and full of useful advice to sort out what I wanted. I am very happy with my purchase.
2026年5月26日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
I had to click and collect order
I had to click and collect order, however end up buying additional item in the store.
I had a really good experience. Customer Service was excellent. Tracey and Luke were brilliant super welcoming and helpful.
2026年5月25日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Farnborough (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
GO Outdoors - Farnborough (Express) からの回答
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Go Outdoors Customer Care Team
Liam was awesome
Liam was awesome and was very good at customer service. It was very quick and helpful was very helpful.
2026年5月25日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
GO Outdoors - Farnborough (Express) からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Customer service from Liam very helpful…
Customer service from Liam very helpful and kind definitely recommend this store in Farnborough
2026年5月25日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Helpful staff
Liam at go outdoors in Farnborough was friendly and very knowledgeable about the products. I was pleased to have been able to get what I wanted.
2026年5月20日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Customer Service very friendly…
Great Customer Service very friendly Liam and Tracey were very helpful and found me the right pair of walking Shoes
2026年5月20日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Good experience
Polite and friendly staff. Liam served me - packed my items for me. Very helpful. Express stores obviously stock less but had the items I was after that the larger store did not have.
2026年5月19日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Service good
Service good. Liam proactively pointed out the club membership which saved on price overall, very helpful
2026年5月19日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Liam did a good job
Liam did a good job! Very chatty and friendly but still professional.
2026年5月18日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Today I popped to Go Outdoors in…
Today I popped to Go Outdoors in Farnborough to exchange a pair of walking boots - I was served by Jarred who was very friendly, knowledgeable and so helpful it was a pleasure to do business and wouldn’t hesitate in going back there again, thank you 😊
2026年5月17日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Farnborough
Tracy and Ewan were so very helpful with our son, helping find the exact product that we didn’t know existed. Great customer service and a credit to the business.
2026年5月16日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
As usual Tracy took time to help me…
As usual Tracy took time to help me select new walking shoes.
Always very friendly and helpful
2026年5月15日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Tracey was a star
Tracey was a star! Walking Snowden this weekend and was very unprepared, but Tracey was helpful, informative and patient. Thank you I feel all set now. :)
2026年5月14日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Went to Go Outdoors in Farnborough on…
Went to Go Outdoors in Farnborough on Saturday to kit out my son for his Duke of Edinburgh expedition. We were helped by Jarred who was brilliant- he advised on kit, shared his experiences of the DofE and was just lovely to deal with as well as being super knowledgeable.
2026年5月9日
自発的なレビュー
GO Outdoors - Farnborough (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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