GO Outdoors - Horsham (Express) レビュー 

332
TrustScore 5段階評価の4.5

4.6

UNIT 3, BLACKHORSE WAY, RH12 1NN Horsham, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

No email received confirming delivered for click and collect. Went to shop to check and collected one of two items when other had also apparently been delivered! System improvement badly needed.

企業が回答しました

5つ星のうち5の評価

Went looking for walking boots - replacing a 25+ year old pair of Brashers. Found a big range in the Horsham store, but what made all the difference was having the expert advice of Aaron who knew al... もっと見る

企業が回答しました

5つ星のうち5の評価

An excellent experience ordering online and collecting in store. Also a very good loyalty scheme which pays for itself on the first order.

企業が回答しました

5つ星のうち5の評価

James was very helpful and patient, while I tried on a number of walking shoes, including getting me a second pair of the same shoes as one of the first pair didn’t feel quite right. He not only liste... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Horsham (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • UNIT 3, BLACKHORSE WAY, RH12 1NN, Horsham, 英国

4.6

優良

TrustScore 5段階評価の4.5

332件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.6

すべてのレビュー

(332)

過去12か月のレビュー数: 35,808

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

singularly impressed with a staff member

I was singularly impressed with a staff member Georgia, that prompted me to commend her to her manager, who advised it would be beneficial for her to receive a trust pilot review.

Looking forward to our next visit

2024年9月26日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

5つ星のうち5の評価
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I walked into this store with very…

I walked into this store with very specific requirements, not expecting a physical store to be able to meet them. This store, and one employee in particular (whose name I forgot to note) was able to help me find a jacket that suits my needs. Thank you.

2024年9月19日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I've had a pair of Metrell Accentor 3…

I've had a pair of Metrell Accentor 3 boots with Gore-tex for nearly a year and found them to be excellent. However, one boot sprung a leak and my foot was getting quite wet when walking in wet weather. I contacted Merrell customer service who said there would be no problem exchanging the boots without quibble. Go Outdoors we're excellent and exchanged the boots for me even though the new price was higher than what I originally paid.
After nearly a years use I am very impressed by the service I have received.
Top marks!

2024年9月14日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

5つ星のうち5の評価

The salesperson Georgia made my day!

The salesperson Georgia made my experience remarkable and enjoyable. She knew the products thoroughly and was able to communicate that. Plus she being a hiker as well, she was able to impart real-life experience with the products. Very helpful. Will look for her again when I make future purchases.

2024年9月16日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great experience, great sales.

I visited here with my wife to purchase some footwear for hiking and general outdoorsy type of walking. We were served by Mel who was extremely knowledgeable about the footwear, what was suitable, and more importantly how they should fit. She didn't try to rush us into the most expensive shoe and spent at least 30 minutes making sure we had the correct shoes.

2024年9月15日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent experience at Go Outdoors in…

Excellent experience at Go Outdoors in Horsham. I went in to get some new walking boots, I was assisted straight away but a very friendly and helpful member of staff who steered me to the boots more suitable for my wide feet and the type of walking I needed them for. Just so happened they were on sale at a bargain price. I'm really pleased with the boots (which I've already worn a few times and are super comfy) and the service!

2024年9月4日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing staff and range

I went in for some advice and spoke to Ben. He was an absolute legend spending time with me to explore a number of things from tents to stoves and sleeping bags. He was incredibly knowledgeable and had some great advice.

2024年9月5日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Bought a pair of North Ridge walking…

Bought a pair of North Ridge walking shoes today. Georgia served me and was extremely knowledgeable and very helpful in finding the right sort of shoe for me. Thank you Georgia.
Having taken up the offer of joining the GoOutdoors Club, I will be returning in the future.

2024年9月3日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Go Outdoors Horsham

I was served by Georgia today. She was extremely knowledgeable about the walking shoes that I was trying on. She was very friendly and nothing was too much trouble for her.
I am very happy with my purchase and will definitely be making Go Outdoors my go to shop for this type of purchase in the future.

2024年9月2日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful and great choice

Ben was really great. Very knowledgeable and able to offer real life experience and guidance on what we'd need for a trip to Iceland. Loads of choice on the coats and other things we needed, too.

2024年8月31日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful staff & great prices

Helpful, friendly staff and good discounts for £5 member card.

2024年8月31日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful staff

Helpful staff. Although the walking boots I wanted were not available in the store Ben and another staff member helped me to order them to be sent to my home address. They arrived in record time. Now they have been worn for several long walks and are exactly what I needed. Sorry to be slow in getting this review done. Purchase was 16.8. 24. Many thanks M Quail

2024年8月16日
自発的なレビュー
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

The shop was well presented

The shop was well laid out so was easy to find what I was looking for. The girl shop assistant was very pleasant and helpful with finding the correct style and size of footwear i wanted.

2024年8月29日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Superb service at the Horsham store

Superb service at the Horsham store. Everybody was extremely helpful.

2024年8月21日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち4の評価

Helpful experience

The staff were friendly and helpful in the store. The membership is a good idea to shop at Go Outdoors and I will shop there again.

2024年8月15日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thanks for ticking 4 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち1の評価

This pump has a fixed outlet with no…

This pump has a fixed outlet with no additional fittings
This means I cannot use it to pump up my awning .
Big shame as additional fittings would cost pennies .
I will have to return it

2024年8月20日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good service

Quick availability at nearest store once ordered. Staff helpful. Good product,good price North Ridge walking trainers. Comfortable and waterproof

2024年8月19日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Walking Shoes

The young women , who helped me with my walking shoe purchase, was absolutely brilliant.
Very helpful, knowledgeable, & very importantly, honest.
Would highly recommend

2024年8月19日
GO Outdoors - Horsham (Express) ロゴ

GO Outdoors - Horsham (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

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