GO Outdoors - Hull レビュー 

GO Outdoors - Hull からの回答

2026年7月26日

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月27日

Thank you for taking the time to leave your review.

I'm sorry to hear about the confusion regarding your membership. I appreciate how frustrating it must have been to be advised it could be used, only to be told otherwise at the till. Whilst I'm pleased the store manager was able to resolve this for you, this should have been a smoother experience from the start.

I'm also sorry that you have not yet received your membership email or card details. Please note the membership can be used without the physical membership card, you need to log in on the website using the email address linked to the membership, the members price will then automatically apply at the check out.
 
If you are wanting to use the membership instore, this can also be completed without the physical card, if you provide the email address that is linked to the membership to the member of staff at the till they can then apply this to the transaction.
 
Kind regards
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月25日

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月25日

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月25日

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月25日

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月25日

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月25日

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月24日

Thank you for taking the time to leave a review.

I am sorry to hear that you've experienced issues with your order on two separate occasions, I completely understand how frustrating it must be to have to place the order again after not receiving all of the items.

This is certainly not the experience we want for our customers, and I appreciate how disappointing it is when an order does not arrive as expected.

I can see that you have made contact with our customer care team and a resolution has been provided.

Kind regards
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月22日

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月22日

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月21日

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月21日

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月20日

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月19日

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月19日

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月19日

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月18日

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月18日

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

GO Outdoors - Hull からの回答

2026年7月18日

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team