Took my Daughter in to the shop this evening to get some new walking boots for her hill walk at the weekend. Found a nice fitting pair that were wide enough for complete comfort. Also managed for the... もっと見る
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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Service was splendid. Acquired a partial refund seamlessly when signing up for a Go Outdoors card after purchase. Kasia and Catrina were very good.
企業が回答しました
Was at Go Outdoors, Glendoe terrace in Inverness. The team were amazing, helping myself, wife and kids out. They helped with all membership queries and qere very informative on all the products! Made... もっと見る
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Went in to try on some shoes, staff were helpful but not pushy and Connor went above and beyond taking the time to listen and help recommend the right shoes for us! He was very friendly and knowledgea... もっと見る
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企業情報
GO Outdoors - Inverness について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
GlendoeTerrace, Telford Street, IV3 8DL, Inverness, 英国
- 01463 216867
4.7
優良
1970件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Found what I wanted
I knew what I wanted when I went into the shop (walking boots), was able to find one on display, had to ask a member of staff for the other. She did this promptly but could have been a little more welcoming and friendly.
2025年9月25日
GO Outdoors - Inverness からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
One was in the store twice today
One was in the store twice today. Several members of staff on both occasions were standing around doing nothing!! Visit from Area mgr I believe. KASIA was the only member doing any work. Her customer service skills were naturally effortless. Credit to your company
2025年10月2日
自発的なレビュー
GO Outdoors - Inverness からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Inverness からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Internet order waiting for collection…
Internet order waiting for collection within 2 days. Other attractive items bought whilst I was in store
2025年9月22日
GO Outdoors - Inverness からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
GO Outdoors - Inverness からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very helpful staff and great advice…
Very helpful staff and great advice regarding the purchase of a waterproof jacket.
2025年9月17日
GO Outdoors - Inverness からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Purchase made, good value
My experience in store was good. Person found and helped us gather other shoes and right size. Some not in stock but that was ok. Purchased a nice pair of boots at what I felt was good value.
2025年9月16日
GO Outdoors - Inverness からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Good prices with the membership
Good prices with the membership. They made it easy to join and explained what u will subscribe to and how to opt out if desired
Satisfied with my jacket so far.
Had never heard of this company before but I will be a returning customer
2025年9月3日
GO Outdoors - Inverness からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
You had one person staffing the till
You had one person staffing the till, yet a number of staff stood talking to each other in clear view of the que of customers. The number of customers waiting to pay increased, yet there was no additional staff available to stop their private conversations to serve.
2025年9月2日
GO Outdoors - Inverness からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Excellent store for outdoor equipment etc
Had a very good customer experience at Go Outdoors Inverness. I was looking for a sturdy wheeled bag suitable for taking on my trips working offshore. On of the employees who I unfortunately cannot name took the time to help me find something suitable. Was charged a reasonable price for the bag and was glad I went there to buy it.
2025年8月21日
GO Outdoors - Inverness からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Had to exchange a tent due to poor…
Had to exchange a tent due to poor design. Assistant manager Ed was so helpful . Arranged to inspect the tent in quick time to allow us to go camping this week as planned.
Gave suggestions on what tent to exchange and provided information on what wouls best suit
2025年8月26日
自発的なレビュー
GO Outdoors - Inverness からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Manager refused to check my details on…
Manager refused to check my details on system when I forgot my card and made me take a new membership out.
He then discounted items for a blonde woman for no reason.
Won’t be back
2025年8月25日
GO Outdoors - Inverness からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
Absolutely brilliant service!!!!
Absolutely brilliant service!!!!
Asked if I could change a pair of socks but didn't have the receipt.Tina checked through my rewards card and found the transaction.
I changed them and bought a fleece as well.!!
Nothing was too much bother.
Why can't every store be this accommodating???
2025年8月26日
自発的なレビュー
GO Outdoors - Inverness からの回答
Thank you for reviewing our store.
Getting full marks on a review is a real buzz for our team so long may it continue.
Thanks again,
Go Outdoors Customer Care Team
Go Outdoors Inverness
Whilst I didn’t buy much today, I got a fair few ideas for adventures!
2025年8月21日
GO Outdoors - Inverness からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Extremely helpful sales assistant who…
Extremely helpful sales assistant who understood exactly what we were looking for and came up with a number of options
2025年8月20日
自発的なレビュー
GO Outdoors - Inverness からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Very helpful advice
2025年8月17日
GO Outdoors - Inverness からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Tent for sleepover success
I had heard of your deal of buying accessories for tents for £1 if you bought a tent and didn't want to spend a fortune on one as it was mainly for our son in the garden. A young chap with dark curly hair and glasses ( I'm terrible with names but maybe Ruben?) spent time with my son and I going through what we needed Vs cost and really made it easier to understand which tent we might like and even though he was busy taking a tent down in the outside area he showed us visually what we were looking at height wise which was really helpful as it would be good if some of the cheaper ones were up and in the end we were able to find one that would offer more use than a festival tent but not break the bank either. We went for a Eurohike Gaia IV and renewed our membership at the same time.
2025年8月16日
自発的なレビュー
GO Outdoors - Inverness からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Helpful staff and great offers
2025年8月15日
GO Outdoors - Inverness からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
I got what I needed at a good price
2025年8月12日
GO Outdoors - Inverness からの回答
Hi,
Thanks for taking the time to leave us a 4 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
The store was great easy to find what I…
The store was great easy to find what I wanted to purchase, the staff were helpful especially Makala who helped me sign up for a store card, will definitely visit again when next in Inverness
2025年7月9日
自発的なレビュー
GO Outdoors - Inverness からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
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