Clicked and collected got home and theyd left the paint bomb security tag still on the school coat so had to do an hour round trip to our nearest go outdoors to get it removed with no apology what so... もっと見る
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レビュアーのコメントを見てみましょう
Lovely Denise helped me out with a pair of waterproof walking shoes for a trip to Norway and she took time to make a fuss over our dog ,then found some socks for us . Matt served us very politely ex... もっと見る
企業が回答しました
Denise and Bell were very helpful and patient today whilst we tried on lots of walking boots. They gave us good advice and we left happy customers.
企業が回答しました
Rory was extremely helpful when buying walking boots for my husband and myself. He was happy to fetch several sizes/styles and gave us advice on the different makes. We came away happy with our our pu... もっと見る
企業が回答しました
企業情報
GO Outdoors - Ipswich について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Anglian Retail Park, IP1 5QP, Ipswich, 英国
- 01473 794506
4.8
優良
2238件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Denise and Matt were both very…
Denise and Matt were both very knowledgeable and helpful
2026年6月4日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
For who(m) the Bell(e) tolls
The assistant I was served by, Belle was knowledgeable and very helpful. She approached me when she noticed I was looking around and was very friendly. She asked whether I needed a waterproof shoe and once I answered no she brought out the lighter mesh shoe. She checked my shoes fitted properly and brought two pairs to me. She took the time to make sure I was happy with everything and I made the purchase. Overall a very pleasant experience. A delightful member of staff.
2026年6月2日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Helpful staff
Denise at the Ipswich branch was super helpful today and really took time to help me choose some walking boots and seamless socks for an up-and-coming trip.
2026年6月1日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Celeste was very helpful in choosing a…
Celeste was very helpful in choosing a pair of Merrill boots and Laura sorted my check out without any queuing. Excellent service.
2026年5月31日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Excellent service
Excellent service. Lots of useful information and very polite. Thank you Belle 🙂
2026年5月23日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
23rd May 2026 Visit
Matt served us on the till. Lovely guy helped with all out queries. Issabelle is a newer member of the team. Honestly will be heading back to see them again. Bought more than we intended!
2026年5月23日
自発的なレビュー
GO Outdoors - Ipswich からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
Went to purchase some boots
Went to purchase some boots. Dani was really helpful (and patient) whilst I tried on a few pairs with some helpful advice as well. Many thanks
2026年5月20日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Ipswich からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Ipswich からの回答
All feedback is appreciated and we are sorry to hear that you have not received any communications regarding the status of your click and collect order.
We can confirm that your items are ready collect from your selected store. We have also sent you an email to confirm this.
Kind regards,
Go Outdoors Customer Care
Helpful and friendly staff with a…
Helpful and friendly staff with a specific mention to Denise, Dani and Aiesha. Good product range.
2026年5月12日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.
Thanks again for your time,
Go Outdoors Customer Care Team
Denise at Ipswich was extremely helpful…
Denise at Ipswich was extremely helpful and gave great advice on walking boots including correct sizing and type of boot. The staff were vey helpful including Roxy on the till.
2026年5月14日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Good choice of walking boots
Good choice of walking boots. Unfortunately my preferred choice of a Size 10 from the display was not in stock.
Staff have to be found to obtain your choice, but were very helpful once located. I was offered sizes either side but were not a comfortable fit. Found two possible alternatives on display but lower quality. However one pair was a good fit and the competitive price overcame my slight concerns and urgent replacement. Membership was a no brainer and checkout swift.
It would be helpful when looking for the stores on TrustPilot to list them alphabetically. (Ipswich - Adam, Aiesha and Matt)
2026年5月12日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
It was the first time I had visited a…
It was the first time I had visited a Go Outdoors store and was impressed with the choice of items available to suit all budgets. I purchased some walking shoes and the sale assistants Denise and Nicole were very helpful and knowledgeable. I would definitely visit again.
2026年5月12日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.
Best Wishes
Go Outdoors Customer Care Team
I was looking for a comfortable pair of…
I was looking for a comfortable pair of walking shoes and I was fortunate to be served by Denise who was so helpful in advising me which ones to choose as I have an arthritic toe joint, she was very knowledgeable about the various choices.
2026年5月11日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Quality customer service from Isabelle.
I received excellent service from Isabelle. She explained clearly the pros and cons of the walking boots I was looking at while letting me decide the best pair for my needs. She was attentive, polite and helpful. Very happy.
2026年5月8日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The price and collection were perfect
The price and collection were perfect
I could find all things I needed
2026年4月13日
GO Outdoors - Ipswich からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
Very helpful and well informed team
Very helpful and well informed team. Particular thanks to Dani and Matt
2026年5月1日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Celeste was incredibly helpful today…
Celeste was incredibly helpful today with choosing new walking boots. Very knowledgeable, professional and patient.
Really appreciated Celeste’s help…..an asset to your store.
2026年5月2日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
It’s a big bright store
It’s a big bright store. Well spaced out with clearly marked sections.
Staff are generally chatty and helpful with anything you ask about. Otherwise they leave you to browse.
2026年4月30日
自発的なレビュー
GO Outdoors - Ipswich からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Poor build quality by store staff - SHOCKING
TBH i was not impressed with the build of my new bike i collect last Thursday (23/04/2026) I had to go over and check everything to the point I should have just built it myself. For a bike thats supposed to have been built ready to ride....it would have been a death trap, and potential damage to the bike. To list some of things I found, both bolts loose on front brake caliper, the caliper was moving freely. Dropper post poorly fitted, far too much cable allowed for. Storage frame bolts loose, on the verge of falling out had I done any riding. On a £2200 bike I was not impressed, would I take it back for 6 week safety check......i dont think so. When working on any bike they should have their work checked and double checked as it could have caused an accident or damaged the bike.
2026年4月23日
GO Outdoors - Ipswich からの回答
We appreciate you taking the time to leave your review about your recent bike purchase.
It is upsetting to know that you feel that your bike was not correctly or safely built by one of our stores. All feedback that we receive is important to us and this will be reported back to the relevant teams to ensure that the correct bike building processes are being followed to the correct safety standards.
We have contacted you via email to get further information, to enable us to escalate this correctly, please check your inbox for our email shortly.
Kind regards
Go Outdoors Customer Care Team.
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