I went to Go Outdoors Lancaster store, I needed a new pair of Walking. Simon and Lewis were super helpful and very knowledgeable bringing me all the size 13 boots they had until I found the perfect... もっと見る
企業が回答しました
所在地
所在地を変更New Street 17, LA1 1EG Lancaster, England, GB
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We were looking for hiking sticks and were doubting between two sets. Simon gave us a very detailed professional explication with pro’s and contra’s. He gave us some extra walking tips in the lake dis... もっと見る
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I went into Lancaster store today to ask advice on wearing my rucksack properly as I have been having trouble with my shoulders. Lewis and Simon couldn't have been more helpful. They were patient an... もっと見る
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Simon and Lewis so friendly and knowledgeable, we bought walking boots and a jacket today nothing was too much trouble, thank you so much
企業が回答しました
企業情報
GO Outdoors - Lancaster (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
New Street 17, LA1 1EG, Lancaster, England, 英国
4.9
優良
218件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Simon -Lancaster Branch
Simon -Lancaster Branch. Excellent product knowledge. Gave great advice on boot fitting. Polite. Pleasent.
2025年9月12日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 4 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Great Service
Popped into Lancaster store for a waterproof jacket
Simon was helpful very knowledgeable and went the extra mile with customer service
Can highly recommend
Thanks Simon
2025年9月16日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent Customer Service
Friendly & knowledgeable staff, excellent and helpful advice provided. Will definitely be back.
2025年9月11日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I purchased online & collected it today…
I purchased online & collected it today from the Lancaster store.... I changed my mind & the staff Simon,Paul & Lewis were really helpful, I left with everything i was looking for. Nothing was to much trouble.
Thank You for going above & beyond.
2025年9月10日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Both shop assistance Lewis and Simon…
Both shop assistance Lewis and Simon were very knowledgeable and helpful to me enabling me to purchase a item of clothing
2025年9月9日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Wide fit womens walking shoes, helpful staff.
I was assisted by Simon to find some wide fit walking shoes. He was polite and helpful and very knowledgeable regarding shoes. He provided advice on cleaning and care of the shoes and also a coat I already own. Thank you Simon 😊
2025年9月5日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Very friendly and knowledgeable advice…
Very friendly and knowledgeable advice and guidance from Simon and Isaac.
2025年9月4日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great experience
Isaac was really friendly and knowledgeable helping me choose my new walking boots. Great experience.
2025年9月5日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Membership is a scam
The jacket we bought was "reduced by £30" to £179 by paying £5 membership. This is a con, as the same jacket is widely available online from other major retailers for £165 without any "memership".
I'll be VERY reluctant to use this retailer again.
2025年8月29日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Isaac was brilliant
Really welcoming staff in Lancaster store.
Isaac who worked upstairs was very knowledgeable with all the products.
Nothing was too much trouble and got fitted with the perfect walking shoes.
A big thank you from a very happy customer.
2025年8月15日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Go Outdoors Customer Care Team
I was assisted by Lewis & his manager…
I was assisted by Lewis & his manager this morning & felt I had honest & informed advice. I’m confident I will have many miles of comfortable walking in my new Merrell Kahuna sandals. Thank you! L’Oreal 😉 xx
2025年8月14日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great efficient experience :)
Went in to get new walking boots and wanted to try them on. Simon was great and really knowledgeable, and he answered all my questions to make sure I got the best deal and the boot would suit my needs. I do think it would be helpful if they stocked half sizes of shoes, but I was ok without this time.
2025年8月12日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very knowledgeable about footwear
Simon helped my husband find the right walking boots. He was incredibly knowledgeable and gave us excellent advice. He even worked overtime, as we didn't complete the purchase until 15 minutes after the shop closed.
2025年8月4日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Fantastic shop Great help from the team…
Fantastic shop Great help from the team went in for a waterproof jacket got one but also came out with a
new rucksack full of great bargains thanks Paul
2025年8月7日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
I was served by Simon who went out of his way to help me choose the right waterproof jacket to suit my needs. He was friendly, polite and very helpful with no pressure at all. I felt very relaxed and was extremely satisfied with my purchase. I would definitely recommend him and will certainly return to the shop in the near future.
2025年7月29日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Fantastic service offered
Fantastic service offered, Simon is a credit to your company, went above and beyond to to offer advice and information. He certainly knows his job 👍
2025年7月31日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
GO Outdoors - Lancaster (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Staff as always are extremely helpful
Staff as always are extremely helpful, polite and professional. Served by Paul
2025年7月28日
自発的なレビュー
GO Outdoors - Lancaster (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
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