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GO Outdoors - Launceston レビュー 

1,601
•
TrustScore 5段階評価の5

4.9

キャンプ用品店
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Launceston Retail Park, Hurdon Road, PL15 9DJ Launceston, GB

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The store is welcoming and everything is well laid out . We were spoken to at the entrance in a friendly manner. We were purchasing a rucksack and we cannot thank Jamie enough for his help , approach... もっと見る

企業が回答しました

5つ星のうち5の評価

Very impressed with the abundance of choice and the overall shopping experience. We were served today by Freya who was particularly helpful when we asked about the 'members' scheme, she had a lovely n... もっと見る

企業が回答しました

5つ星のうち3の評価

I ordered items on "Click and Collect". 12 days later I hadn't received an email to say they were ready to collect. I spent 20mins trying to get through to customer service and gave up. The items we... もっと見る

企業が回答しました

5つ星のうち5の評価

Wow what can I say Freya was outstanding .. such knowledge for a young assistant , I went in to look at walking boots as recently injured my ankle and needed a light but sturdy book for hikes... もっと見る

企業が回答しました

企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Launceston について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Launceston Retail Park, Hurdon Road, PL15 9DJ, Launceston, 英国

4.9

優良

TrustScore 5段階評価の5

1601件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(1,601)

過去12か月のレビュー数: 35,808件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら
5つ星のうち5の評価

Fab store

Fab store, nicely laid out and very clean. The staff were extremely helpful and gave us the time to browse whilst also offering assistance - Jamie was especially helpful with the rucksack fitting.

2025年10月19日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service from Jack

We were served by Jack yesterday when buying walking boots ,he is a very polite young man ,great customer service from him ,also he was very patient and courteous.

2025年10月18日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great Service

We received superb service from Charlene who was friendly, knowledgeable and helpful. Must also mention the young man at the checkout who was also a credit to the company.

2025年10月12日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very friendly staff who couldn’t do…

Very friendly staff who couldn’t do enough to help. Tom and Jack who served us made us feel very welcome in particular.

2025年10月10日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A great experience

Great visit helpful staff and the item I bought is really a great bargain

2025年10月6日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Didn’t know there was a store in…

Didn’t know there was a store in Launceston!

2025年10月5日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ninja purchase

Amelia and Kayleigh were extremely helpful and knowledgeable when I enquired about a Ninja. Explained everything in plain English, very enthusiastic and couldn't do enough. Very pleased, so I bought it!

2025年9月27日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Hello again welcome

Store is always clean and welcoming
Feel relaxed and not under any pressure. Staff always helpful and polite.

2025年9月29日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Thanks for the review.

We're grateful you felt it worthy of 4 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち1の評価

I renewed my membership again after…

I renewed my membership again after your system lost it after renewing it earlier this year. I made a purchase on 24/09 2025 using the new card. I went in and asked about my membership today and they couldn't find it. It happens every time I go in causing a great deal of stress.

2025年9月29日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Saw jacket online

Saw jacket online. Went into store and bought it.Staff always friendly in Launceston shop.

2025年9月9日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service

Excellent customer service, very helpful staff. Had exactly what I needed. Definitely recommend for all your needs.

2025年9月22日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service

Excellent service, the staff were very helpful in finding my son a pair of school shoes that fitted him well

2025年9月15日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Knowledgeable and friendly staff

Knowledgeable and friendly staff
Free parking
Club card = big discounts

2025年9月19日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly staff

Friendly, helpful staff and quality clothing.

2025年9月16日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Kayleigh was very helpful and friendly

Kayleigh was very helpful and friendly, despite the store being short staffed at time of visit. She objectively pointed out pluses and minuses of walking shoe/boot options. She was so good I bought 2 pairs 😊

2025年9月15日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We visited the store in Launceston…

We visited the store in Launceston yesterday and had great service from the staff . Very helpful. Special thanks to Charlene, Kayleigh and especially Phil , the very new manager . You all do a great job

2025年9月12日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff are just fantastic

Staff are just fantastic! Every time I visit this store someone goes out of their way to help me, with a smile and some great personal tips. Love this Launceston store!

2025年5月14日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

100% service on ordering online and in…

100% service on ordering online and in store when I needed to return an item.

2025年9月4日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff are always very helpful and…

Staff are always very helpful and provide an excellent service

2025年9月4日
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We had a lovely experience at Go…

We had a lovely experience at Go Outdoors in Launceston. Linzi the Customer Sales lady was SO helpful. She guided us to the app and showed us what discounts were available. Her manner was lovely, as was the lady who also was working. We loved our 3 little beach chairs that we got at a discounted price. This wasn’t our usual store as we were on holiday, but if Go Outdoors could put a Linzi in every store they would certainly retain their Customers. A++++++++ please note the date of the visit to the store is an approximation.

2025年8月5日
自発的なレビュー
GO Outdoors - Launceston ロゴ

GO Outdoors - Launceston からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

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