GO Outdoors - Leek (Express) レビュー 

254
•
TrustScore 5段階評価の5

4.9

34 Derby Street, ST13 5AB Leek, Staffordshire, GB

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Bought a pair of black Craghopper lightweights, a new product because they were lined so warmer for winter wear. Helpful, polite sales assistant showed me to a cubicle to try them on. Good fit so I bo... もっと見る

企業が回答しました

5つ星のうち5の評価

I’ve been building up my long distance camping gear set, and Steph & Jenny have been a fantastic help in advising me on kit, giving me feedback from other buyers and getting the most out of my purchas... もっと見る

企業が回答しました

5つ星のうち3の評価

This is a difficult one to grade as the Leek store were absolutely spot on. Jenny was above and beyond helpful. However, Jenny and I discovered that other stores do not take data protection seriousl... もっと見る

5つ星のうち5の評価

Rory, Steph and Katie were brilliant. They offered me nonsense advice and step by step instruction on how to wash my walking jacket with the Nikwax i had purchased. Many thanks, folks - just what i ne... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. ・
  3. アクティブウェア店
  4. ランニング用品店
  5. 自転車屋
  6. 乗馬サービス
  7. 登山クラブ

GO Outdoors - Leek (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • 34 Derby Street, ST13 5AB, Leek, Staffordshire, 英国

  • 01538 712731

4.9

優良

TrustScore 5段階評価の5

254件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(254)

過去12か月のレビュー数: 36,605件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great New product - Warm lined Crag-hoppers.

Bought a pair of black Craghopper lightweights, a new product because they were lined so warmer for winter wear. Helpful, polite sales assistant showed me to a cubicle to try them on. Good fit so I bought them and found our Outdoors card needed renewing. Sales girl renewed our membership and gave us a new card and a key fob one with it. Worth renewing because it saved me £25.

2026年10月14日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good price especially when you join the…

Good price especially when you join the club.
Staff member Steph was very helpful, not pushy and very knowledgable.

2026年10月6日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great staff helping me with my kit list for Scottish Trip!

I’ve been building up my long distance camping gear set, and Steph & Jenny have been a fantastic help in advising me on kit, giving me feedback from other buyers and getting the most out of my purchase. Absolutely great customer service!

2026年9月4日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Rory, Steph and Katie to the rescue!

Rory, Steph and Katie were brilliant. They offered me nonsense advice and step by step instruction on how to wash my walking jacket with the Nikwax i had purchased. Many thanks, folks - just what i needed!

2026年10月5日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Pleasure to shop in store 👍

A young lady called Jenny served us today. I must admit she was very knowledgeable & very helpful. Walking boots, socks & cleaner all purchased for my hubby.

2026年10月4日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great support to help me find exactly…

Great support to help me find exactly what I needed. Both staff - Steph and Shelagh were brilliantly helpful

2026年10月3日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very kind and informative service

Very kind and informative service. I will be coming back

2026年9月17日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great care and attention to detail

Always taken care of in store and they recognise me whenever I come into store and know what I’m after

2026年9月30日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

It's becoming my favourite store 😀

It's becoming my favourite store 😀
Great staff, great service 👍

2026年9月12日
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Served by steph always goes out of her…

Served by steph always goes out of her way to make sure you have the right product for the job
Always pleasant with a big smile , whole team in leek great ambassadors of go outdoors

2026年9月17日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very good to buy from online and in…

Very good to buy from online and in store too. 😉👍

2026年9月7日
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service.

I visited the store a couple of weeks ago and was attended to by Katie. I had recently fractured my ankle in 3 places and had 3 plates screwed across the bones. It was essential to get well fitting, supportive, comfortable footwear. Katie provided excellent service, listened to what my requirements were and helped find suitable footwear. It was explained that I could wear them inside for a couple of weeks plus and return them if they proved to be unsuitable. Excellent customer service. I later ordered a second pair of boots on line, delivered to store where I was advised (again by Katie) that if unsuitable she would immediately organize a refund. Again - excellent customer service. I have nothing but praise for both the systems in place to aid customer satisfaction and the staff who are friendly, professional and extremely understanding and patient - Katie in particular. I would highly recommend this company for it's policies and staff at Leek store for their customer service.

2026年9月16日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Bought some boots and other camping…

Bought some boots and other camping equipment. Shelagh was very helpful with the boot options and was able to provide me with her own personal experience in a couple of the boot choices. Very helpful staff and not just there to serve customers. A great shop

2026年7月30日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good value rucksacks.

I make education bags up for a charity and regularly buy rucksacks. The lovely staff at Leek are so kind and give an extra discount. Thank you so much. The rucksacks are just the job.

2026年8月12日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent Service

Easy to order, delivery deade on time and staff very helpful could not be better .

2026年7月30日
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Well done to Steph

Well done to Steph, friendly, cheerful & efficient, sorted out my husband's new boots without any problems.

2026年7月29日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Knowledgeable & helpful

Extremely knowledgeable & helpful service from Rory who explained the pros and cons of the various walking boots to assist me in my fitting and selection.

2026年7月30日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very impressed with my experience

I went into go outdoors because I needed sturdy footwear for hiking and I wasn’t too sure what to get. The team at go outdoors were super knowledgeable! They allowed me to walk around wearing the boots to ensure comfort, and they took time to make sure I was happy with my purchase. I was served by Jenny, which she was very helpful and understanding, and she also explained the pros and cons for the boots in different weather conditions which I very much appreciated as it helped me massively. Overall I was very impressed with my experience in go outdoors- leek and would recommend!!

2026年7月27日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful

I went into the shop and brought some footwear. I was served by Jenny- very knowledgeable and very helpful. Would recommend

2026年7月27日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Went in for a new camping chair for the…

Went in for a new camping chair for the van and some cotton walking socks … left with a camping chair and 2 pairs of walking socks !!!
Rory was extremely patient and erected the chair he was knowledgeable on all those available and helped me make a perfect decision ☺️

2026年7月13日
自発的なレビュー
GO Outdoors - Leek (Express) ロゴ

GO Outdoors - Leek (Express) からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

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