GO Outdoors - Lincoln レビュー 

GO Outdoors - Lincoln からの回答

38分前

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

2日前

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

2日前

Thank you for taking the time to share your recent experience.

We are sorry to hear about the issues you have experience. We appreciate how frustrating it must have been to leave your bike for repair, receive no updates, and then have to chase for information yourself after several days. Having to wait for assistance in store, only to be told that the repair had not started and then being advised to go elsewhere when you explained the urgency, is not the level of service we aim to provide.
We take feedback like this seriously and would like the opportunity to investigate this further for you therefore we have emailed you via the email address used on the order to request some further information.

In regards to the membership card, please note the delivery can take up to 15 working days excluding bank holidays. The membership can be used without the physical membership card, you need to log in on the website using the email address linked to the membership, the members price will then automatically apply at the check out. If you are wanting to use the membership instore, this can also be completed without the physical card, if you provide the email address that is linked to the membership to the member of staff at the till they can then apply this to the transaction.
The store can also issue a replacement card for you if your original one is still outstanding.

Kind regards
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

3日前

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

3日前

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

4日前

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

5日前

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

5日前

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

6日前

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

6日前

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

6日前

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

6日前

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

6日前

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

6日前

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

2026年10月17日

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

2026年10月17日

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

2026年10月14日

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

2026年10月13日

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

2026年10月13日

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

GO Outdoors - Lincoln からの回答

2026年10月12日

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team