GO Outdoors - MetroCentre レビュー 

355
TrustScore 5段階評価の5

4.8

Lower Blue Mall, Metrocentre, NE11 9YZ Newcastle, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

James is the most professional and pleasant shop assistant I have had the pleasure to meet in the last few months. His knowledge and demeanour are outstanding. If you are buying footwear there is no... もっと見る

企業が回答しました

5つ星のうち5の評価

Rob was amazing and is a real asset to the Metrocentre branch. He was extremely knowledgeable, personable, and friendly throughout our visit. Nothing was too much trouble, and he went out of his way... もっと見る

企業が回答しました

5つ星のうち5の評価

Excellent customer service from Katie who took my phone call and kindly reserved a tent for me to collect recognising my request when I arrived and fetching the tent for me, from Malkys and Lewi servi... もっと見る

企業が回答しました

5つ星のうち5の評価

Daniel was friendly and helpful at discussing my needs around hiking boots. He kept himself busy by attending to stock near us, and did not add any pressure to help us and did so at a respectful dista... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - MetroCentre について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Lower Blue Mall, Metrocentre, NE11 9YZ, Newcastle, England, 英国

4.8

優良

TrustScore 5段階評価の5

355件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(355)

過去12か月のレビュー数: 35,992

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Great customer service

2026年1月23日
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff were friendly and helpful in…

Staff were friendly and helpful in helping me find the right walking shoe

2026年2月9日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち2の評価

Refused use of changing room

The shop assistant refused to let me use the changing room to try on a jacket stating it was company policy, but you could try on other items of clothing which I found quite frankly unbelievable. He made me feel very uneasy. I will not be rushing back to this store. I will say the lady behind the till was lovely.

2026年2月8日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Andi gave me all the knowledge and help…

Andi gave me all the knowledge and help I needed to purchase my new berghaus walking boots today Great experience definitely go back and look for his advice with next purchase 😊

2026年2月7日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service

Excellent service from Hannah and James. They helped us with problems ordering and eventually purchasing.

2026年1月31日
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great value for your money

I wouldnt go anywhere else. Great prices & excellent quality products.

2026年1月23日
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Brilliant value

Brilliant value

2026年1月30日
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Staff were very polite and helpful.

Staff were very polite and helpful.

2026年1月27日
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fab shopping trip today

Fab shopping trip today, and four pairs of shoes bought. Many thanks to Hannah W for her help throughout the long process! She was constantly helpful, knowledgeable and friendly. There were two of us trying, rejecting, and contemplating a variety of footwear, but she remained calm, and we never felt rushed. As a result multiple purchases made.

2026年1月29日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent Walking Boot Advice

I went to GO Outdoors to look at walking boots for the first time, and needed help and advice. I found Rob in the walking boot section and he immediately took the time to explain the different types of boot, shoe and there uses. We then tried on multiple sets and sizes, with Rob offering my advice along the way. His help and advice guided me to choice I am very happy with. Excellent experience to be supported by a team member who clearly cared about the customer, and was not trying to push the most expensive product (I still bought a high cost item). Thank you Rob!

2026年1月25日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great choice of clothing . A really nice store. Excellent staff.

Visited the Go Outdoors store Metrocentre today & what a great experience. I was helped by Daniel who just gave a first class service 👌. He was so helpful & very knowledgeable. He listened to what I was looking for & I ended up purchasing a Brasher Waterproof coat,which I’m very pleased with.
What a great member of staff.
Thank you Daniel 👍🏻

2026年1月26日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

We were served today by Tom T

We were served today by Tom T, who gave us excellent advice and customer service. I had only intend to browse, but ended up with a new coat and 2 pairs of walking trainers. All of which I am delighted to have purchased.
Thanks Tom for your help today.

2026年1月23日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Tom's the dude

I had an awesome experience at Go Outdoors in the Metro Center today.
I was greeted by a member of staff called Tom. I've never met a more polite, enthusiastic, knowledgeable, and,uplifting shop assistant before in my whole life and I've had a lot of life, trust me. That guy certainly knows his stuff and taught us a lot in our 20 minute visit.
Tom definitely restored our faith in shopping in store.
I will be back.
Marco &Emma

2026年1月22日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I always go to gooutdorrs

Iv always go to gooutdoors for my coats and tops very good quality and last for years to. Staff always happy to help to.

2026年1月19日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Customer service inside the Metrocentre…

Customer service inside the Metrocentre Gateshead store is refreshingly positive! The gentleman (if didn't catch his name) who helped me with my walking boots was very friendly and Andi who served us on the till was lovely, friendly helpful and a credit to your store. More Customer service like this needed elsewhere.

2026年1月13日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great

Dan on the shoes section is fantastic at his job! It’s the best service we’ve had in any store in a long time. Great product knowledge, friendly, helpful and professional. We passed our thank onto the manager but wanted to write a review too so he gets some recognition! Thanks again!

2026年1月11日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Daniel served me yesterday

Daniel served me yesterday. He was excellent. I have a problem with my left foot and he was able to provide walking shoes that were comfortable. He was polite informative and helpful.

2026年1月6日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hi,

Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Daniel was very customer focused

Daniel was very customer focused, willing to help without putting me under any pressure to buy. A credit to the company.

2026年1月6日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Thank you to Hannah for the excellent…

Thank you to Hannah for the excellent service I received today while shopping at Go Outdoors, Metrocentre. You were extremely helpful. Well done.

2025年12月30日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ben has been extremely helpful and…

Ben has been extremely helpful and friendly during my purchase

2025年12月29日
自発的なレビュー
GO Outdoors - MetroCentre ロゴ

GO Outdoors - MetroCentre からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

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