My second visit in three days and was looked after by the ever so helpful Michelle again who very kindly went for so many different pairs of walking shoes for me to try on. I eventually found a pair t... もっと見る
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We visited Go Outdoors in Penrith on Friday 4th September 2026 at 15.21. Wow what a fabulous experience - all staff were so helpful and could not do enough for us. Especially Zara who advised us on Fr... もっと見る
企業が回答しました
Nice well laid out shop, seems to concentrate more on the clothing side, which seemed to take up half the shop. I was looking for a small air beam tent and a fisherman type campbed..the tent I eventua... もっと見る
企業が回答しました
Highly recommend Tony for advice on walking boots! Very polite very knowledgeable great laugh to have with! Will definitely coming back soon!
企業が回答しました
企業情報
GO Outdoors - Penrith について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Ullswater Road, CA11 7EH, Penrith, 英国
- 01768 800667
4.9
優良
3607件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service
We went to the Penrith shop today and Michelle as really helpful, fantastic customer service, thankyou
2026年5月23日
自発的なレビュー
GO Outdoors - Penrith からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Very helpful staff
A big thanks to Michelle for making looking for comfortable walking shoes very easy, she has a wealth of knowledge and made us feel at ease.
I am very happy with my purchase, Michelle is a credit to go outdoors.
2026年5月23日
自発的なレビュー
GO Outdoors - Penrith からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
We had a fantastic member of staff, Michelle who was amazing. Her customer service provided to me and my husband looking at walking boots was an example of excellent customer service. Michelle was friendly, extremely knowledgeable and helped my husband choose the right footwear. Thank you to Michelle for all her patience and help, Karen and Scott Thomson
2026年5月23日
自発的なレビュー
GO Outdoors - Penrith からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
Michelle is a credit to go outdoors…
Michelle is a credit to go outdoors it’s not very often that someone actually wants to help you so thank you Michelle your one of the reasons we keep coming back to go outdoors 👌👌
2026年5月23日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hello,
Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.
Kind regards,
Go Outdoors Customer Care Team
Excellent service from Philip
Excellent service from Philip, he went above and beyond to help us get a bike for our granddaughter
2026年5月22日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
Had a good experience and lots of help…
Had a good experience and lots of help from michelle, very knowledgeable.
2026年5月22日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very helpful
Was served by Michelle who was very helpful and attentive whilst looking for some walking boots.
2026年5月22日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
I went in on Friday night to find…
I went in on Wednesday night to find some walking shoes, not only did I find some walking shoe’s but also penriths go outdoors treasure in a person called Michelle she was so helpful to me I can not express in words. She is such a credit to the company and I hope she gets the recognition from her bosses she deserves. She definitely goes above and beyond to make sure that you have the best experience in a getting what is right for you. Thanks again Michelle keep up the great work. She also felt with me on the Friday morning when I came to collect the shoes
2026年5月22日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.
Thanks again for the review,
Go Outdoors Customer Care Team
I went in to buy a new electric bike…
I went in to buy a new electric bike spoke to Philip who was very knowledgeable he said he will check the bike over and phone me when ready which he did .
On arrival to collect the bike he went through the bike explaining how everything works also assisted with putting the bike in my car. He was amazing and highly recommend a promotion or big pay rise as he was truly wonderful.
2026年5月8日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Saq Muffin who took alot of time to…
Saq Muffin who took alot of time to help me get the right shoes.
2026年5月14日
自発的なレビュー
GO Outdoors - Penrith からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Michelle was very helpful and knowledgeable when I was in the Penrith store trying find my son some new walking boots. Excellent customer service!
2026年5月20日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
I have a problem with my left ankle…
I have a problem with my left ankle being week and have sprained it twice I saw a staff member called Michelle who listened and helped me choose the best boot for walking in with my dog and she could not have been more helpfull thank you.
2026年5月20日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Great store
We visited Penrith Go Outdoors on the off chance of finding a new pair of walking shoes for my wife.
A lovely member of staff, Michelle came over to help.
Superb. Helpful, friendly and brimming with enthusiasm and useful advice. My wife commented that one shoe seemed to feel like the heel was a little loose and lifted when she walked, Michelle showed her a way of looping the lace to stop this, great advice.
Thanks Michelle 👍
2026年5月12日
自発的なレビュー
GO Outdoors - Penrith からの回答
Thanks for giving us a 5 star review.
It's a real team effort to make sure everyone gets the right level of service and we hope that we can maintain that level of expectation.
Kind Regards
Go Outdoors Customer Care Team
Michelle was very helpful
Michelle was very helpful in giving advice on getting a new pair of walking boots. There was a really good range of discounted boots.
2026年4月17日
自発的なレビュー
GO Outdoors - Penrith からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Efficient
Efficient, thorough, value for money and friendly service! I will be back. Thank you!
2026年5月16日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hello,
Many thanks for rating us so highly.
We hope that you find our choice of products and service great value.
Thanks again for the 5 stars,
Go Outdoors Customer Care Team
Philip the bike mechanic
Philip has been excellent with diagnosing and identifying an issue with my derailleur. Thank you for explaining and helping me with my bike problems. Would highly recommend!
2026年5月15日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Brilliant staff
Philip and Michelle both so helpful and knowledgeable when I was purchasing new walking boots. Very friendly. Made the whole experience very enjoyable, thank you!
2026年5月11日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great Customer Service
Great. Fantastic customer service. Michelle guided me every step of the way. Brilliant thanks.
2026年5月6日
自発的なレビュー
GO Outdoors - Penrith からの回答
Thanks for giving us the maximum 5 stars.
We genuinely hope you're next experience with us is as fantastic as this one was.
Kind regards,
Go Outdoors Customer Care Team
The service by Michelle in the footwear…
The service by Michelle in the footwear section was exemplary. Knowledgeable and very helpful.
2026年5月10日
自発的なレビュー
GO Outdoors - Penrith からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Michelle was a star
Great shop. Dog friendly staff and excellent service from Michelle to find the right footwear at the right price for my requirements.
Highly recommend.
2026年5月10日
自発的なレビュー
GO Outdoors - Penrith からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
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