GO Outdoors - Poole レビュー 

2,853
TrustScore 5段階評価の5

4.8

Pitwines Retail Park, Pitwines Road, BH15 1XU Poole, GB


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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I visited Go Outdoors Poole today to look for a hillwalking raincoat, a pair of good quality boots, and a rucksack. I was able to buy all three items and was served by several helpful and knowledgeabl... もっと見る

企業が回答しました

5つ星のうち5の評価

From the moment we entered the store to see if we could exchange a pair of walking boots for a larger size, Rebecca was extremely helpful telling us where in the store we needed to go. Peter sorted ou... もっと見る

企業が回答しました

5つ星のうち5の評価

Great customer service from Peter who was helping me to decide which walking boots were the best for me. I do a lot of hiking and got coming a hiking race next month. I needed a good pair of boots th... もっと見る

企業が回答しました

5つ星のうち4の評価

I was able to purchase a great rucksack for my forthcoming holiday trip, although unfortunately the walking shoes I was looking for were unavailable and out of stock in my size, as well as my alterna... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Poole について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Pitwines Retail Park, Pitwines Road, BH15 1XU, Poole, 英国

  • 01202 013610

4.8

優良

TrustScore 5段階評価の5

2853件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(2,853)

過去12か月のレビュー数: 35,496

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Rebecca was very helpful

Rebecca was very helpful, friendly and efficient. Told me where to find what I wanted, then helped me get a discount, by renewing my membership card. Very helpful. Thankyou

2026年5月26日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Popped into this branch today for…crabbing gear.

Popped into this branch today for crabbing gear,I was really impressed with Mariam. Mariam helped me with everything I needed and took me to where everything was kept.
Mariam had excellent customer service.

2026年5月25日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hi,

Feedback on how to improve is important but it's also nice to see full marks. Thank you for the 5 star review.

Best Wishes
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great products for all your camping…

Great products for all your camping needs at competitive prices. The staff are also very helpful.

2026年5月10日
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I was looking for sunglasses

I was looking for sunglasses. Jake was very patient and extremely helpful and not rushing me at all. Such a lovely young lad.

2026年5月24日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Haleema was very helpful

Haleema was very helpful

2026年5月23日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great advise from Haleema who helped me…

Great advise from Haleema who helped me get some well fitting and very comfortable walking shoes.

2026年5月9日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hello,

Feedback is always important to us and we very much appreciate you leaving a review and giving us 5 stars.

Thank you for choosing to shop with us.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A few years Halema helped me choose a…

A few years Halema helped me choose a pair of walking shoes. Today she was there to help again. Again a friendly smile and so helpful. I then moved onto the Sale Section to select some warmer clothing for a trip to summer in Greenland. Some good base layers and a waterproof warm coat later I was all sorted. Halema even helped me carry the items to the til.
Thank you.

2026年5月18日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing patience and support in helping…

Amazing patience and support in helping me find the right shoes

2026年5月21日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Haleema in Poole branch was extremely…

Haleema in Poole branch was extremely helpful and knowledgeable and helped me to buy walking boots and walking socks

2026年5月21日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Found what I was looking for through…

Found what I was looking for through the website, but due to the system being recently updated and not working as expected, couldn't apply my membership card discount. The staff in the Poole store were very helpful and sorted everything out for me. I purchased the 32ltr Osprey 'day sack'. I like Osprey and this bag is no exception for quality of materials and construction. I would have liked that the shoulder straps were more robust/padded. Something to hang a hydration pack on inside would be good, and a zipped storage inside the hood or internally. The next size up is the 35+ltr.

2026年5月13日
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

As it was my first ever time in this…

As it was my first ever time in this store, the way the cashier, Dave explained the benefits of membership and went out of his way to give me the best price as a blue badge holder. And also the person on the floor who went digging in the stock room to find the right sizes, so for me great service and great prices

2026年5月19日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful member of staff in Poole.

Large shop in Poole.
I knew exactly what I wanted,and which replacement lightweight rain coat.
My heart sank to find all jackets doubly security linked and tied together. I searched but .
However, I walked over to a lady who was clearly busy in the boots area, she stopped,gave me instant eye contact and a greeting smile
and said ' how can I help you?'
Folks, this is Haleema, the lady
who will restore your faith in humanity.
Haleema was truly helpful, trying to radio the staff for that area. None responded, so she then left her
own area to unlock the multiple
security cables, which are placed
way out of reach.
I purchased the jacket, but also
Haleema was great offering her knowledge about 2 pairs of boots for my husband and myself
boots for my husband and I.

help you ? '

2026年5月18日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service by Haleema.

Excellent service by Haleema.
Very helpful and generally lovely!

2026年5月18日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Walking boot shopping

I went in to buy some walking boots, and was helped by a very knowledgeable, helpful member of staff. She helped me choose the most comfortable boots in my price range. Thank you Haleema!
I also bought some boot polish and fishing gear.

2026年5月16日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Thanks for your review.

5 stars is important to us and your review helps acknowledge the effort the team are putting in.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful lady in the shoe…

Very helpful lady in the shoe department!!

2026年5月16日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service from Maleema

2026年5月15日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Robert (Rob)

Rob, gave impressive professional assistance based on experience and a wealth of knowledge. In addition, valued guidance, that helped me select the correct jacket for my needs. Rebecca assisted also, reminding me as a veteran, ex forces I was entitled to a discount. Truly awesome staff, who goes the extra distance assisting and guiding the custmers when they need product information. Well done.

2026年5月15日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち3の評価

Less than ideal experience both in store re Click & Collect & on-line!

It has proved very challenging trying to obtain - what for me was - an expensive hoodie in a small size, to fit correctly over a co-ordinating tee-shirt from the same Weird Fish new summer collection. I have had to pay for three to get one that fits! The tee-shirt is loose fit yet the hoodie of the same size is slim fit. This risks crumpling the tee-shirt & it catching in the zip - if needing to zip the hoodie up. The description says there are side slip pockets but there are no pockets. A bigger size gives an improved co-ordination but the arms seem overly long - even with the cuffs turned up.
Thankfully the Customer Service staff were supportive, as was a store staff member, when dealing with two out of three inevitable refunds.

2026年5月2日
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

E-bike purchase

Great personal service from Xavier

2026年5月14日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Thanks Kim

Thanks Kim. You did a great job.

2026年5月13日
自発的なレビュー
GO Outdoors - Poole ロゴ

GO Outdoors - Poole からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Go Outdoors Customer Care Team

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