GO Outdoors - Reading (Express) レビュー 

188
TrustScore 5段階評価の5

4.8

Chain Street 3, RG1 2HX Reading, England, GB


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レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Purchasing was no problem but I didn’t get a VAT receipt and 3 times now completed forms online asking for one as I need it by tomorrow and still nothing, I then phone up for a message to say for VA... もっと見る

5つ星のうち5の評価

Came in for two-man tent and some sleeping bags, Anya made us aware of the offer you had on and was so helpful- gathering the things we needed and running downstairs for other things. She was absolute... もっと見る

企業が回答しました

5つ星のうち5の評価

Visited the store on the 31/07/2026. I was attended by Sammi. She was incredibly kind, attentive, and so easy to chat to. She listened to exactly what I needed and gave honest sales advice without any... もっと見る

企業が回答しました

5つ星のうち5の評価

Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Reading (Express) について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Chain Street 3, RG1 2HX, Reading, England, 英国

4.8

優良

TrustScore 5段階評価の5

188件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(188)

過去12か月のレビュー数: 34,900

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Very helpful staff

Very helpful staff, firstly on the phone the day before lettting me know what rucksacks they had in stock and then Veronica on the day was great to help us find the best rucksack for a D of E expedition.

2026年2月28日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Good choice in store

Good choice in store. Very helpful staff

2026年2月13日
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very friendly and helpful assistant in…

Very friendly and helpful assistant in the Reading express store. I believe her name is Sammi! Told me everything I needed and helped me find the product I was looking for.👍👍👍👍👍

2026年2月13日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Had what I wanted

Had what I wanted. Very helpful assistant, Anya, was great at sorting what I wanted out and sorting any offers I could get.

2026年2月6日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

I needed walking shoes.

I need walking shoes for a charity event. Veronica was extremely helpful and knowledgeable.
A great experience. Thank you.

2026年2月6日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

My wife wanted some waterproof walking…

My wife wanted some waterproof walking shoes suitable for roads. We are doing a charity half marathon in London in May. Veronica helped us with a lot of information and suggestions, including insoles and socks. She was able to provide good advice because she has tested so many of the products that they sell.

2026年2月6日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service from Anya

Anya provided truly excellent customer service! Informed, helpful and patient, always with a smile as we tried on multiple pairs of hiking boots and checked out other equipment and clothing. Excellent choice of both boots and other hiking equipment in store and we ended up buying what we needed despite intending to try other stores for thoroughness. There was no need.

2026年2月6日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち4の評価

Changing Robe

Had the item I was after, although I probably should have brought it online as I could have used Bluelight discount for the item online and told not allowed in store. I know it’s not a huge disappointed as you get a decent amount off with the Go Outdoors Card but I didn’t understand why I could use Blue Light Discount online but not instore. I only brought instore as I required the item that coming week and did not know the delivery times.

2026年1月26日
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thanks for taking the time to leave us a 4 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful

Helped by Ciaran today. Very helpful, got exactly what we wanted and at a reasonable cost.

2026年1月31日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thanks for ticking 5 stars in your review.

It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Anya was great and patient helping me…

Anya was great and patient helping me find walking shoes which fitted well.

2026年1月31日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great service - Thank You

I was served by Ciaran on Saturday 29th November. I wanted some advice on walking boots. He was amazingly helpful. He helped me narrow down my choices, got multiple sizes for me to try and had great product knowledge. I purchased a pair of boots that were perfect. I don’t often write reviews, but you so rarely receive exceptional customer service these days it’s worth the effort. Thank you again Ciaran.

2025年11月29日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

5 star service from Ciaran

Ciaran going above and beyond in helping me to purchase gloves for my husband. At my request he tried on the gloves so I could get a better idea as to whether they would fit. He pointed out the price saving if I became a member and then said I was eligible for a further discount being a member of an outdoor organisation. It was his outstanding customer service that ensured I made the purchase and signed up to be a member. I will be back

2025年12月2日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ciaran (top gunner today) and the staff…

Ciaran (top gunner today) and the staff made my visit easy today. Helpful on sizing, pricing etc and generally just relaxed and good at his and their jobs.

Spent a few pounds, saved a few pounds, what's not to like. Item quality great! Purchased bags, boots and dry robes. Friendly shop 10/10 for service.

2025年12月2日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Best experience

Good experience, thanks to Faijan

2025年9月3日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Ciaran the assistant who served me was…

Ciaran the assistant who served me was very helpful and knowledgeable. I had already bought new ladies walking shoes but they were so uncomfortable that I had to buy another pair. An expensive mistake but I’m happy with the second pair thanks to expert guidance.

2025年11月20日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Amazing customer service

I went to buy a women parka today and Luciana and Veronica were incredibly helpful and knowledgeable. They gave me advice about different brands, product features, and made the shopping easy without being pushy. It's difficult to find this level of customer service nowadays!
Really pleased. 100% recommended!!

2025年11月21日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Best Experience

Went to get a daypack for hike/trek on a Saturday afternoon at Reading store. The store was quite busy and as I was scanning through the backpacks, the staff assisting a lady approached me if he could help me to find the product I was looking for, after he finished helping her. I got my product and he swiftly processed the transaction within secs. Found him (Mr Ciaran) very friendly and made the process effortless. Many thanks to him and Go outdoors.

2025年11月15日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Anya and purchase of a pair of North Ridge boots.

Anya was very friendly and helpful. She went to great trouble to ensure we were completely pleased with our purchase.

2025年11月12日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Thanks for the top marks.

We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.

Thanks again for reviewing us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Veronica was most helpful and spent…

Veronica was most helpful and spent some time sorting out the shoe and sock styles and sizes for us.

2025年10月29日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Helpful staff who served me.Ciaran and…

Helpful staff who served me.Ciaran and Faizam . Thank you.

2025年11月11日
自発的なレビュー
GO Outdoors - Reading (Express) ロゴ

GO Outdoors - Reading (Express) からの回答

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
Go Outdoors Customer Care Team

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