Thank you, Ciaran! We struggled to find the place and park nearby as we were returning a tent. Thankfully, we had Ciaran's expert help, including carrying the tent, directing us and answering our ques... もっと見る
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所在地
所在地を変更Chain Street 3, RG1 2HX Reading, England, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We brought 4 tshirts off the peg in the correct size with no hassle for my husband who needs special sizing. This in itself constitutes a positive shopping experience! Ciaran and Samri we really... もっと見る
企業が回答しました
Luciona saw us looking at the rucksacs and offered help. Having ascertained why my son needed the sac and the specific requirements she talked us through several bags attributes, pros and cons. He i... もっと見る
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Served by Anya & Ciaran who were both really friendly, helpful and knowledgeable regarding DofE equipment choices. Great variety of options and very reasonable prices. They sorted out disco... もっと見る
企業が回答しました
企業情報
GO Outdoors - Reading (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Chain Street 3, RG1 2HX, Reading, England, 英国
4.9
優良
181件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Order tents
Order tents, Went into shop to collect very friendly & helpful staff. Definitely would Recommend.
2026年7月20日
GO Outdoors - Reading (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Anya was very helpful in helping me…
Anya was very helpful in helping me choose my merrell hiking shoes and very polite.
2026年7月17日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Thank you
Thank you, Ciaran! We struggled to find the place and park nearby as we were returning a tent. Thankfully, we had Ciaran's expert help, including carrying the tent, directing us and answering our questions. He went above and beyond and we really appreciated his exemplary service.
2026年7月12日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
Sammi offered great advice without any…
Sammi offered great advice without any sales pressure
2026年7月2日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Service was good
2026年6月19日
GO Outdoors - Reading (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Welcoming staff (Sammi).
Welcoming staff (Sammi).
Very professional and gave me great advice. Very happy with the service.
2026年6月22日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Good customer service
We brought 4 tshirts off the peg in the correct size with no hassle for my husband who needs special sizing. This in itself constitutes a positive shopping experience!
Ciaran and Samri we really helpful and explained how I should.sign up in store not online and assisted with this..the store offers are a bit confusing with all the bits and differences so it was nice to be helped by such lovely friendly professional people.
I felt rather sorry for Ciaran as he clearly has some needy colleagues who kept being incredibly loud in his earpiece despite him saying he's with a customer.
2026年6月20日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Luciana and Ciara’s where really nice…
Luciana and Ciara’s where really nice friendly and welcoming and helpful
2026年6月20日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
Ciaran was very helpful as so needed a…
Ciaran was very helpful as so needed a Camping bed as I was taken a group of young people to a Young Carers Festival.
2026年6月19日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Excellent friendly staff
Excellent friendly staff, very knowledgeable and thorough. Thank you Richard and Sammi.
2026年6月18日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Served by Anya & Ciaran who were both…
Served by Anya & Ciaran who were both really friendly, helpful and knowledgeable regarding DofE equipment choices.
Great variety of options and very reasonable prices.
They sorted out discounts for us too.
Always a pleasure shopping here.
2026年6月14日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Served by Anya & Ciaran who were very…
Served by Anya & Ciaran who were very helpful with all the options of walking shoes. They took their time to explain the difference in the products and were very patient whilst we tried lots of different pairs on.
2026年6月14日
自発的なレビュー
A great Go Outdoors team!
The Go Outdoors team were incredibly helpful, both over the phone prior to my visit, and in store. Anya offered some great advice in store over tents and was both knowledgeable and patient. A great team and very helpful. I will be back soon.
2026年6月12日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
Excellent, friendly customer service!
I was initially helped by Luciana to find a new 65L backpack after my trusty one needed replacing after many years. She was super helpful, lovely and knowledgeable. She couldn't have been better! Faizal then served me at the till and despite a problem with my DofE discount he was again helpful and knowledgeable and between the two managed to solve the problem. I will absolutely return when I next need something for the outdoors!
2026年6月13日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great customer service
Great customer service. And a surprisingly good selection for the size of the store.
2026年6月2日
GO Outdoors - Reading (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
Really helpful & knowledgeable staff
Really helpful & knowledgeable staff. Thank you especially to Sammi on our most recent visit. A really good range of clothes & equipment, well set out…
2026年6月6日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Great staff
Luciona was so helpful when my 4 year old was having a tantrum and not wanting to try on the raincoat. She distracted him and showed us the mirror which did the trick. Thank -you!
2026年6月6日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Excellent customer service
Ciaran was extremely helpful when I called to enquire about availability of a Rab jacket. He took my number and called me back after checking in the stock room. He put the jacket behind the counter for me to collect the next day. He went the extra mile for me. Excellent service.
Mrs Jackson
2026年6月5日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Great service from Raizan
Great service from Raizan. He fixed a rucksack buckle from the buckle kit rather than let us stumble about trying to DIY.
2026年5月31日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Helpful and friendly
Good selection for a relatively small store. Anya and Sam we’re very helpful and friendly in helping us purchase trousers and coats for an upcoming trip.
2026年5月27日
自発的なレビュー
GO Outdoors - Reading (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
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