Superb service from Matt - helpful and knowledgable, plus he stuck to my ideal (not huge!) budget. Absolutely excellent. Really happy with the product. Would recommend. 10/10.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
It’s a good store with a good range of things to buy our only criticism is the customer service that lacks a real sense of nothings to much trouble if you ask one of the staff. This is key especially... もっと見る
企業が回答しました
I went to Go Outdoors in Shrewsbury Town Centre with a query about buying Campingaz cylinder screw in stoppers that I had been unable to resolve myself over the Internet. Kris went out of his way to... もっと見る
企業が回答しました
My order became available to collect instore within a reasonable timeframe and the staff were friendly and helpful. However, I ordered before I knew the process for adding my membership, which I got i... もっと見る
企業が回答しました
企業情報
GO Outdoors - Shrewsbury (Express) について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
6/7 Mardol Head, SY1 1HD, Shrewsbury, Shropshire, 英国
- 01743 290686
4.8
優良
679件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent shopping experience
Ian listened to my requirements on the footwear I needed and found me a selection of options, explained the differences, pros and cons without trying to push the most expensive ones or pressurise me into a purchase.
2026年4月21日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
Your feedback is greatly appreciated, especially as it's 5 star feedback.
Thanks again for your review,
Go Outdoors Customer Care Team
We bought two cycles for our daughters…
We bought two cycles for our daughters and we’re really happy with them. The quality is excellent, the bikes look great, and the whole buying experience was smooth and easy. Our daughters love their new cycles, and we would definitely recommend this company to others.
2026年5月2日
GO Outdoors - Shrewsbury (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Matt the person who served me was
Matt the person who served me was, friendly, which put me at ease. He was very knowledgeable about the boots I was looking at. He gave very good advice to me. Very knowledgeable about the products, friendly service. A credit to the store. Thank you. David Taylor
2026年5月17日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Was very helpfull and good knowledge of…
Was very helpfull and good knowledge of where to locate my item very quick and polite and served quickly very pleasedwith my purchase and recommend this store especialy my server JOHN thank you again
2026年5月7日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Go Outdoors Customer Care Team
Staff in store were very good and…
Staff in store were very good and helpful. My online experience was very frustrating. Despite the fact that I already have a membership in store I had to buy a new membership online to get my discount!! I could find no way of declaring my current membership when paying online
2026年4月27日
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Very good customer service in store
Very good customer service in store. I was collecting an order and the sales assistant was very proactive and helpful.
2026年4月13日
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Great customer experience
Great customer experience. The staff were really helpful, when I entered the shop I wasn’t sure what I want, but a quick chat with staff and I left completely confident that I’d purchased the right garment… many thanks 😄
2026年4月23日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
If I could only open an outdoor shop…
If I could only open an outdoor shop and not really stock anything I advertise. Bet my name would be muck.
Ordered 4 items, instantly cancelled as out of stock. Awaiting a refund, I’m not made of money and left me short to get anything else sorted for my needs. Thankyou anyway and I promise I will never spend a penny with Go Outdoors again.
2026年4月18日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
I forgot my reference on my phone
I forgot my reference on my phone, no ID,they asked me my address and name at dispatch and then handed me over my order, much to my relief as it was my only day off to pick up in store, thank you
2026年3月30日
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great staff
Great staff, very nice and knowledgeable talks logically through each of the options talking advantages of certain items compared to others
2026年3月5日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
First visit to this town store
Staff were most helpful and informative, Lilly was my server at the till, but another lady served me upstairs helped with my sandals and a young man helped me when I first entered the store! A very pleasant experience!
2026年4月12日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
Thanks for treating us to 5 stars, we're really pleased that your experience earned us top marks.
Kind regards,
Go Outdoors Customer Care Team
Excellent service
The young man who served me (I believe his name was Ed) could not have been more helpful or more knowledgeable. He was able to give precise details about the boots and shoes. I was looking at regarding the fit and the usage. While serving me, he was also assisting other customers. At all times he was polite, helpful and professional. I love my new boots.
2026年4月7日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Thanks for the great review.
Hopefully this 5 star experience will show everyone how hard we try to get it right.
Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team
Great service
I purchased some shoes from this store and was served by Max. He was very attentive, polite and friendly. It was a very positive shopping experience.
2026年3月26日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Friendly helpful staff
Friendly helpful staff, could answer questions and give me advice about my specific outdoor requirements.
2026年3月7日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Very happy customer
I have just been to Shrewsbury Town Centre Go Outdoors to find some new walking boots. Matt the sale assistant was brilliant, very knowledgeable about the products and really very polite and helpful. Bought some boots. Very happy customer
2026年3月7日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Staff member was very helpful in…
Staff member was very helpful in informing us about the technical qualities of various waterproof jackets.
2026年2月21日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
New walking shoes
I bought some new walking shoes in the sale today, all the staff were very helpful and friendly 👍
2026年2月20日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Thanks for the top marks.
We're happy to see our colleagues left a good impression. We hope you choose to shop with us again soon.
Thanks again for reviewing us,
Go Outdoors Customer Care Team
Great support from Ellin when selecting…
Great support from Ellin when selecting a pair of walking boots
2026年2月7日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Thanks so much for the 5 star review.
We're pleased you got the support you needed and for taking the time to review us here.
Best wishes,
Go Outdoors Customer Care Team
Helpful Matt
Matt was very helpful whilst I was shopping for walking boots. Very knowledgeable and offering advice around what would be best for my needs.
2026年2月8日
自発的なレビュー
GO Outdoors - Shrewsbury (Express) からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
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