GO Outdoors - Shrewsbury レビュー 

3,482
TrustScore 5段階評価の5

4.8

Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA Shresbury, GB


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レビュアーのコメントを見てみましょう

5つ星のうち3の評価

Staff were helpful and knowledgeable. I purchased two bikes, one online and the second was on display. The online bike arrived as promised. The in-store bike took three telephone conversations to ensu... もっと見る

企業が回答しました

5つ星のうち5の評価

We bought some hiking boots for our (nearly) 16-year old daughter. John was attentive, knowledgeable and helpful during the process of choosing the right pair of boots and we were very pleased with ou... もっと見る

企業が回答しました

5つ星のうち5の評価

Bought a display tent today. Assisted by Stuart and Jude who dismantled and packed it very quickly. Very helpful. Excellent experience. Brilliant team.

企業が回答しました

5つ星のうち5の評価

I went to the Shrewsbury store after my old tent died at the start of a music festival. I was served by Elijah who was fantastic. He listened to what I needed, made a suggestion based on personal exp... もっと見る

企業が回答しました


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Shrewsbury について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Unit 2A Building 1 Sundorne Retail Park, Battlefield Road, SY1 4YA, Shresbury, 英国

  • 01743 297040

4.8

優良

TrustScore 5段階評価の5

3482件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(3,482)

過去12か月のレビュー数: 35,893

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

John was super helpful when we were in…

John was super helpful when we were in today always good service from the team

2026年8月2日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Friendly staff in store went above and…

Friendly staff in store went above and beyond to help us. Thank you to John specifically!!!

2026年8月2日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fishing stuff

My experience today with a friend was with was so good staff were friendly and helpful the person help me was John who normally on foot wear he couldn’t do enough to help very friendly and very helpful

2026年8月1日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent customer service

I was served by Jude. Firstly he took the time to explain to me how to use my new walking poles and how to check that the height is correct on them, then he gave me detailed information on how to choose the correct rucksack for my next hike. He was also not pushing the most expensive one at me but just gave me the various pricing options. I found his advice excellent and non-pushy.

2026年7月31日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Won’t go anywhere else

Saved this review until I’d had chance to test my boots out properly.

John, absolute star. Listened to the routes I did, and was able to spend time recommend several pairs of boot that would be suitable, including the ups and downs of each set he brought me. I ended up buying a pair of Scarpa Rush Trk GTX, and they are ideal. Upgraded from Lowa Renegades, which in their own right are a premium boot, but what John recommended are absolutely perfect for what I do. Whilst doing a grade one exposed scramble in Eryri today I missplaced my foot and transferred my weight to it on wet slate at a downward angle with a 400ft drop downwards. Did I slip? Nope. Anchored and rock solid. Perfect boots, perfect recommendation. Cheers John!

2026年7月25日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

All staff very helpful

I was helped by John to get a pair of walking shoes. He explained the differences between various makes and was extremely helpful. Great service thank you

2026年7月31日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Maya and the team always give excellent…

Maya and the team always give excellent customer service. Knowledgeable team who are super friendly, never the hard sell. This Go Outdoors remains my go to as I can always count on friendly service. I pretty much do all my outdoor gear shopping here now.

2026年7月30日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち3の評価

Disappointed to be told membership had…

Disappointed to be told membership had expired but on presentation of card from car was told still valid. Weak excuse given for error. Happens every time I shop there!

2026年7月31日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service

Thanks again for your time,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful and patient staff today…

Very helpful and patient staff today when buying walking shoes and boots. Thanks for the good advice John!

2026年7月31日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

John just helped me with a replacement…

John just helped me with a replacement pair of Scarpa boots at a great price, very much appreciated :) Thanks John!

2026年7月30日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

Thanks for giving us 5 stars. It's really appreciated that you took time out of your day to review us.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Brilliant experience buying new walking…

Brilliant experience buying new walking boots. Helped by John who was very knowledgeable, friendly and enabled me to try on the boots and get used to them.

I always recommend this branch - the staff are incredibly helpful every time

2026年7月29日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great Value for Money

2026年7月21日
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent staff member

Simon is an excellent member of staff at Shrewsbury Go Outdoors who helped me with finding the right walking shoes. He was attentive, polite, professional and very patient. I tried on several pairs of shoes and eventually found some to fit! Thank you Simon

2026年7月24日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Walking Boots

We went to the store looking for walking boots. We were assisted by John. John was very helpful and extremely knowledgeable. John recommended walking boots based on our intended environment travels, talking us through the different options. Even managed to find a match for my wife feet.

2026年7月12日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち1の評価

You can only buy bike of certain days

Went to the store to buy a bike; was told that the bike specialist was not in that day (Thursday) and that I would have to come back on Saturday. They couldn't even tell me if the bike I was looking at came in a medium size. There was a label on the bike saying small.

2026年7月23日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Thank you for taking the time to share your feedback.

We are sorry to hear about your recent experience when visiting the store to purchase a bike.

We appreciate how frustrating it must have been to make the trip only to be told that a bike specialist was unavailable and that you would need to return on another day. We would also expect our colleagues to provide as much information as possible regarding stock availability and bike sizing, so I'm sorry that this was not your experience.

Your comments have been noted and have been shared with the store management team for review, as we recognise the importance of providing knowledgeable support and clear information to customers looking to make a purchase.

We do hope we’ll have the opportunity to restore your confidence in GO Outdoors and provide a much better experience in the future.

Kind regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

The staff were amazing helping me …

The staff were amazing helping me to locate the tent footpints appropriate for my tents and the friendly enthusiastic staff at the till made the experience most enjoyable.

2026年7月19日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hi,

Thank you for the wonderful feedback and giving us a 5 star review, we hope to see you back shopping with us again very soon.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Inspiring

It is no underestimation to say that Simon gave the best customer service experience in over 40 years of shopping. He assisted, educated and entertained both myself and my young aspiring fisherman friend, Lukas. I cannot speak more highly of this man's professionalism and customer care. Truly an inspiring man. Thank you Simon , for the time you took and the expert advice you gave to young Lukas. I have no doubts, it will serve him well

2026年7月17日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Go Outdoors Customer Care Team

5つ星のうち5の評価

Super useful help and guidance when buying Shoes

Super useful help and guidance when buying shoes for my trip and future hiking and climbing - John gave some smashing advice and made sure I left with the best . Great customer service.

2026年7月14日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Stuart helped me with a cool box and I…

Stuart helped me with a cool box and I enjoyed the lovely friendly staff

2026年7月14日
自発的なレビュー
GO Outdoors - Shrewsbury ロゴ

GO Outdoors - Shrewsbury からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

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