GO Outdoors - Stoke レビュー 

4,736
TrustScore 5段階評価の5

4.9

Festival Park, Pavilion Drive, ST1 5SJ Stoke-on-Trent, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Excellent store and, at this time of the year, loads of great bargains. Staff were extremely friendly, polite & helpful. I was served by “Rory” who gave me great advice on the items I purchase... もっと見る

企業が回答しました

5つ星のうち5の評価

Spoke with James who was exceptional in his manner and went above and beyond with customer service ensuring I was entirely happy. Polite and curteous and could not do enough to help. First class ser... もっと見る

企業が回答しました

5つ星のうち5の評価

We went in store to spend a gift voucher we'd had for Christmas and managed to find everything we wanted, in stock and within budget. Tom served us at the till and he was such a nice lad, polite, happ... もっと見る

企業が回答しました

5つ星のうち1の評価

Had no confirmation that my order was waiting to be collected and part of the order was missing Staff in the store couldn’t sort it out I had to email customer service and still not had a response. B... もっと見る


企業情報

  1. キャンプ用品店
  2. アクティブウェア店
  3. 自転車屋
  4. 登山クラブ
  5. 乗馬サービス
  6. ランニング用品店

GO Outdoors - Stoke について

当該企業による記述

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

Contact us via Customer Care

Go Outdoors Details

当該企業による記述

Members Card
The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.

連絡先

  • Festival Park, Pavilion Drive, ST1 5SJ, Stoke-on-Trent, 英国

  • 01782 307800

4.9

優良

TrustScore 5段階評価の5

4736件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(4,736)

過去12か月のレビュー数: 35,714

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Fantastic customer service!

Visited the stoke go outdoors after we couldn’t get everything we needed online, and we’re so glad we did!
We not only got what we needed, but for a great price too!
The staff were extremely helpful from start to finish. One staff member upstairs overheard us talking about a kitchen we wanted but it couldn’t find. This staff member (didn’t get name sorry), and Tilly located the display kitchen and allowed us to take this! We were so grateful as it was out of stock everywhere! And we got it for a bargain price.
Harry on the till was also fantastic, very friendly and accommodating, helping us locate our membership information.
Thanks, we’re now sorted for our camping trip!

2026年7月29日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち1の評価

Wrong address!

The store at festival park stoke was great when we got there but due to the the wrong address on the website we wasted half hour round stokes one way system trying to find the store. We eventually parked up and went on foot and after still not being g able to find the store we asked inside a little shop who said the store had moved some time ago. 😡😡

2026年7月28日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thank you for taking the time to leave your review.

We are pleased to hear that your experience in store at Festival Park was positive, but we are very sorry to learn that the address shown on our website was incorrect. We appreciate how frustrating it must have been to spend time navigating Stoke's one-way system and searching for the store, only to discover it had moved.

This is not the experience we want for our customers, and we understand the inconvenience this caused before your visit even began.

Your feedback has been noted and will be shared with the relevant team so that the store information can be reviewed and updated where necessary.

Thank you again for bringing this to our attention, and please accept our sincere apologies for the frustration caused.

Kind regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Got the right walking shoes today with…

Got the right walking shoes today with a lot of help and patience from Ben , also Harry was very helpful and pleasant and polite.

2026年7月28日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

…..…

first time in this go-outdoors store today, thank you to niamh for being friendly and going out of her way to help me find what i needed. really great customer service and positive experience 👍🏼

2026年7月28日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Excellent service from a very polite…

Excellent service from a very polite and helpful young man named Harry. He offered to help me to take my goods to the car. He also helped with my membership

2026年7月28日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great assistance when purchasing…

Great assistance when purchasing folding chairs and top class service from Harry on the tills who offered unprompted to help carry the chairs and the heavy folding trolley to my car.

2026年7月28日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Very helpful members of staff

Very helpful members of staff, found everything we were looking for. Served by Harry, thanks!

2026年7月28日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Harry was extremely helpful today with…

Harry was extremely helpful today with our purchases at Go outdoors

2026年7月28日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

A great experience buying a new pair of…

A great experience buying a new pair of trainers. Anthony spent a lot of time talking through different options and was very knowledgeable.
Huge selection of brands and lots of offers.

2026年7月26日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Your feedback is greatly appreciated, especially as it's 5 star feedback.

Thanks again for your review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Fantastic service as always at this…

Fantastic service as always at this branch, massive shout out to Hayley and Ethan who were super patient helping me find sizes

2026年7月4日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great all round

Well looked after store, easy to find everything, toilets always clean and customer service great. Tom was our cashier and he was very friendly and had a great, smiley attitude to all customers 😁

2026年7月26日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.

Thanks again for shopping with us,
Go Outdoors Customer Care Team

5つ星のうち5の評価

My first time buying from this store (…

My first time buying from this store ( and company entirely! ) and i found the experience really pleasant thanks to Tom :) I didnt expect any service to be honest but he was attentive, quick without making me feel rushed , and even looked at my tote bag when I asked if he thought my stuff would fit in, which usually never happens 🤣 5/5!

2026年7月26日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thank you for reviewing our store.

Getting full marks on a review is a real buzz for our team so long may it continue.

Thanks again,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Rory was very helpful with all our…

Rory was very helpful with all our questions and helping me to find what I needed before my expedition. Great customer service

2026年7月26日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Buying walking shoes.

I recently went to Go Outdoors, Hanley with my adult son on a Saturday morning, to buy him a pair of walking trainers/shoes. Anthony was very knowledgeable and really helped my son make an informed choice on the shoes he was buying. With such a big range of choices Anthony was instrumental in my son getting the perfect pair of shoes.
Thanks Anthony!

2026年6月20日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great store

Great store, gave out good advice for what I needed and the cashier Katie D was very friendly :)

2026年7月26日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Always great service

Always great service. Rory very Pleasant to deal with

2026年7月26日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great store

Great store, friendly staff, Katie D was very pleasant at the counter. My son always loves running around the shop as well.

2026年7月26日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
Go Outdoors Customer Care Team

5つ星のうち5の評価

Really good service and TOM on the…

Really good service and TOM on the tills was extremely quick and efficient all the while chatting and being really friendly

2026年7月25日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Hi,

Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.

All the best,
Go Outdoors Customer Care Team

5つ星のうち5の評価

Great support and product knowledge to…

Great support and product knowledge to help us buy the perfect mountain bike back pack. Thank you to Joel, Nathan & Claire 👌🏻👍🏻

2026年7月25日
自発的なレビュー
GO Outdoors - Stoke ロゴ

GO Outdoors - Stoke からの回答

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Go Outdoors Customer Care Team

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