I ordered a winter coat for my Grandson online and saved the shipping costs by arranging to collect in store. The whole process was a painless and the staff could not have been nicer. If the coat doe... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We were served by the assistant 'Karen' as my wife and I were looking for 'approach' type shoes for everyday wear. She was very attentive to us both and was very happy to find different shoes for... もっと見る
企業が回答しました
I recently returned an online purchase to the Pallion branch, the staff were very friendly and helpful and had everything sorted within minutes. Really first class customer service, the store is well... もっと見る
企業が回答しました
Attended this store and was attended to by a lady called Sue. I have to say she was very helpful and patient whilst my grandson made his mind up. A credit to the store. Will use this store again
企業が回答しました
企業情報
GO Outdoors - Sunderland について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
Pallion Retail Park, SR4 6TY, Sunderland, 英国
- 03443 876770
4.8
優良
2056件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Attended this store and was attended to…
Attended this store and was attended to by a lady called Sue. I have to say she was very helpful and patient whilst my grandson made his mind up. A credit to the store. Will use this store again
2026年10月23日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Sunderland からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
GO Outdoors - Sunderland からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Bought my Grandson a winter coat.
I ordered a winter coat for my Grandson online and saved the shipping costs by arranging to collect in store. The whole process was a painless and the staff could not have been nicer. If the coat does not fit they will take it straight off you and return it!
I have shopped at several Go Outdoors stores and the staff have never disappointed. My recommendation is that you buy a discount card in store it will save you a fortune and you get texts for upcoming offers.
2026年10月2日
GO Outdoors - Sunderland からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Go to place for most outdoor needs
Great range of products for most outdoors needs. Helpful, friendly staff who are there when needed. Some fantastic prices, especially if they’re on sale.
2026年9月30日
GO Outdoors - Sunderland からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great customer service provided by Neil
Great customer service provided by Neil. Very knowledgeable about the type of walking boot I wanted and gave me a range of options from which I was able to make my choice from.
2026年10月9日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Sunderland からの回答
Thanks for giving us 5 stars and for taking the time to leave us your review, It's really appreciated.
Thanks again for shopping with us,
Go Outdoors Customer Care Team
GO Outdoors - Sunderland からの回答
Hi,
Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at gooutdoors.co.uk/customer-service
Thanks again for your time,
Go Outdoors Customer Care Team
GO Outdoors - Sunderland からの回答
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Go Outdoors Customer Care Team
Merrell walking shoes.
Bought a pair of Merrell GTX walking shoes online. Brilliant shoes at a very good price. Collected from shop in only 3 days. Great service.
2026年9月21日
GO Outdoors - Sunderland からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Excellent all round
Excellent all round. Firstly, free trollies outside the front door. Served by 4 female staff members on my visit. All very polite and friendly and helpful as I needed to send my trolley up in the lift and back down again. Bought everything I needed. Sue helped me become a member for a fiver and I saved 67 pounds at the till. Left the store feeling very happy. Store was clean and well laid out and plenty stock. Plenty free car parking. Would recommend. Thank you Sunderland store!
2026年9月30日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
The excellent store assistant 'Karen'…
We were served by the assistant 'Karen' as my wife and I were looking for 'approach' type shoes for everyday wear.
She was very attentive to us both and was very happy to find different shoes for us to try on in the correct sizes.
Eventually we settled on a pair of size 3 Peter Storm's for my wife and a pair of size 10 Columbia's for me.
A very satisfying experience overall and we shall return.
2026年9月28日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
Brilliant!
Really glad we came here for the sons bike instead of another local retailer!
We spoke to a brilliant gent called David. He took the time to ensure the bike was a perfect fit & assembled correctly, really showed a genuine interest, even getting a high five from the son on the way out!
We will definely return for our next purchase.
2026年9月26日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Go Outdoors Customer Care Team
I recently returned an online purchase…
I recently returned an online purchase to the Pallion branch, the staff were very friendly and helpful and had everything sorted within minutes. Really first class customer service, the store is well worth a visit.
2026年9月15日
GO Outdoors - Sunderland からの回答
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Go Outdoors Customer Care Team
I was served by a lovely lady named…
I was served by a lovely lady named sue, she was very helpful and made time to help me when I was struggling with the membership. She was very patient with me and made my day. Thank you sue
2026年9月15日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Hi,
Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.
Kind regards,
Go Outdoors Customer Care Team
GO Outdoors - Sunderland からの回答
Hi,
Thank you for giving us 5 stars.
It's really helpful seeing our colleagues get a mention too so thanks for that.
Kind regards,
Go Outdoors Customer Care Team
Very pleased with my service from Asha…
Very pleased with my service from Asha today she was very helpful and a lovely young girl and helped me find everything that I needed.
2026年9月19日
自発的なレビュー
GO Outdoors - Sunderland からの回答
We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.
Thanks for shopping with us and we hope to see you again soon.
Kind Regards
Go Outdoors Customer Care Team
I rang the the night before to enquire…
I rang the the night before to enquire if the had a particular size and style of sandal . I was told they did and kept it for me to collect the next day as I didn't live close by.
They immediately got them for me .
Great service ( had broken a toe and needed that shoe to be able to go on holiday)
2026年9月19日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Hello,
Thanks for giving us the maximum score.
Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.
Thanks again for the review,
Go Outdoors Customer Care Team
Reasonable prices and for a beginner…
Reasonable prices and for a beginner needing help in the fishing department,
Nathan was amazing.
Very knowledgeable individual and I will be going back for more equipment and advice!
2026年9月17日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Really good advice and service from…
Really good advice and service from Drew and Ruby. But then again no surprises in this store as the staff are always friendly, knowledgeable and efficient. Been before and will return again.
2026年9月9日
自発的なレビュー
GO Outdoors - Sunderland からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。