Went not knowing best type of walking shoe to buy replacing the ones giving me blisters currently. Jonathan’s advice and help sorted the right pair to buy. Excellent service.
企業が回答しました
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レビュアーのコメントを見てみましょう
Staff in Taunton Somerset are great. The men on the shop floor went to the trouble of going upstairs for me so I didn’t have to (I have disabilities). Friendly, knowledgeable and efficient. A few days... もっと見る
企業が回答しました
We are visiting from Spain and called into the Taunton store, in order to stock up on our walking shoes. We had planned this stop as we have lived in the South West and relied on your store for the... もっと見る
企業が回答しました
A great help from Jonathan and Dan with the interest to get my sandals it was a pleasure to do business with them all very helpful at the taunton store will be back thanks
企業が回答しました
企業情報
GO Outdoors - Taunton について
当該企業による記述
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
Contact us via Customer Care
Go Outdoors Details
当該企業による記述
- Members Card
- The GO Outdoors Members Card costs £5 and lasts 12 months offering great discounts across thousands of products.
連絡先
UNIT 2-3, ST Johns Retail Park, TA1 2BB, Taunton, 英国
- 01823 792992
4.9
優良
3795件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
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A great help from Jonathan and Dan…
A great help from Jonathan and Dan with the interest to get my sandals it was a pleasure to do business with them all very helpful at the taunton store will be back thanks
2026年8月26日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Went not knowing best type of walking…
Went not knowing best type of walking shoe to buy replacing the ones giving me blisters currently. Jonathan’s advice and help sorted the right pair to buy.
Excellent service.
2026年8月25日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hello,
Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Excellent service provided by Jonathan…
Excellent service provided by Jonathan when buying some new sandals.
2026年8月5日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Still waiting for delivery to store…
Still waiting for delivery to store since 11th August. Estimated collection was the 18th August. No email received confirming delay or any form of update.
2026年8月14日
GO Outdoors - Taunton からの回答
We're very sorry that you did not receive any communication regarding the delay to your order. We understand how frustrating it is to be left waiting without an update, and we apologise for this oversight.
Having reviewed your order, we can confirm that it is now available for collection from your selected store. You should have received confirmation once the order was ready, and we're sorry if this was not communicated clearly during the delay.
We appreciate your patience and the feedback you have provided, as it helps us identify where we need to improve our communication with customers.
Kind Regards
GO Outdoors Customer Car
Dan the till man was the nicest guy…
Dan the till man was the nicest guy I’ve ever met, he helped with my tent and blow up bed. Behind all of that he saved my cat from a fire. GIVE THIS MAN A PAY RISE
2026年8月21日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hi,
Thanks for taking the time to leave us a 5 star review. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Go Outdoors Customer Care Team
Dan the till man was throughly helpful
Dan the till man was throughly helpful, he’s helped me find the right tent and helped me massively. Excellent service from Dan, he deserves a raise ASAP
2026年8月21日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
James was absolutely brilliant!
James was absolutely brilliant at helping us find the right walking boots for what we needed, he was thorough in finding us the best style and type which would benefit us specifically for the jobs we were doing and new when and how we needed to care for them to keep them in good quality, he spent as long as we needed with us, for us to leave with the boots, insoles and laces! We’d definitely come again, his customer service was exceptional!
2026年7月25日
自発的なレビュー
GO Outdoors - Taunton からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Staff in Taunton Somerset are great
Staff in Taunton Somerset are great. The men on the shop floor went to the trouble of going upstairs for me so I didn’t have to (I have disabilities). Friendly, knowledgeable and efficient. A few days before I’d purchased a tent and the same man who went upstairs this time carried the tent out to the car for me.
2026年8月10日
GO Outdoors - Taunton からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 4 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Helpful staff
Helpful staff
Only 1 negative was a windbreaker thought was £10 turns out was £45 😳 didnt realise until got home
May return
2026年8月17日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hi,
Thanks for ticking 4 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
Great store
Great store, well laid out. Very approachable staff! Thanks Ross for the information on the jet boil - it's gonna make the world of difference at our festival!
2026年8月16日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hi,
It's a real team effort to make sure everyone gets the right level of service whether you shop with us in store or online. We're happy to see you gave us 5* and hope that we can maintain that level of expectation.
Thanks again for your review,
Go Outdoors Customer Care Team
On a very hot day I was somewhat…
On a very hot day I was somewhat reluctant to shop for anything but buoyed by several previous positive visits I succumbed & was rewarded by the cool environment. I was assisted by 3 members of staff each of whom were pleased to help, share their knowledge & give advice. The competitive prices enticed me to bring forward planned future purchases & gave me a challenge to successfully fit the items into my motorcycle top box.
2026年8月13日
自発的なレビュー
GO Outdoors - Taunton からの回答
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Go Outdoors Customer Care Team
Jonathan was very helpful and…
Jonathan was very helpful and respectful, which was hard in other stores as a lone female browsing..
Answered all my questions and also helped me find other items I would’ve bypassed otherwise..
Bought top range backpack after trying many and waterproof bag ..first time in this store, new to area..
Will come again..
Thank you ..
2026年8月13日
自発的なレビュー
GO Outdoors - Taunton からの回答
HI,
Thank you for giving us a 5 star review.
We really hope that each and every experience you have with us is as good as this one.
Kind regards,
Go Outdoors Customer Care Team
Jack was absolutely brilliant and…
Jack was absolutely brilliant and helped me totally xx
He needs a bonus
2026年8月13日
自発的なレビュー
GO Outdoors - Taunton からの回答
Thanks for the 5*
It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.
Kind regards,
Go Outdoors Customer Care Team
Exceptional customer service from…
Exceptional customer service from Johnathan.
Knowledgeable, helpful, friendly, not in the least pushy.
His approach & attitude persuaded me to make a purchase & made me likely to return.
2026年8月12日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Knowledgeable friendly staff
2026年8月3日
GO Outdoors - Taunton からの回答
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Go Outdoors Customer Care Team
Stuart your sales man was so helpful…
Stuart your sales man was so helpful nothing wasn't to much bother for him very polite so nice to see someone enjoy and take a pride in his work well done Stuart
2026年8月8日
自発的なレビュー
GO Outdoors - Taunton からの回答
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Go Outdoors Customer Care Team
Customer care excellence
Regular user of the collection service, usually very good however did not receive the email advising order was ready for collection, called the Taunton store to confirm delivery.
Hopefully this is only a small disappointment.
The team at Taunton are a credit to the company, one female stands out to me, she is always friendly and helpful, I presume this is based on good training and a willingness to to provide excellent customer care.
I am a match angler, hopefully the restocking at Taunton will happen soon.
2026年7月30日
GO Outdoors - Taunton からの回答
Hi,
Thank you so much for giving us 5 stars.
We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.
Best wishes,
Go Outdoors Customer Care Team
Very happy with my experience as a…
Very happy with my experience as a first time camping set up. Made it so easy for and will definatly be back because of such a nice experience. Harry v is an absaloute credit to the store
2026年8月8日
自発的なレビュー
GO Outdoors - Taunton からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
Excellent customer service
Served at the check out by an outstanding member of staff, whose name was Lydia. She was smiley and extremely helpful and deserves recognition within the company.
2026年8月8日
自発的なレビュー
GO Outdoors - Taunton からの回答
Hi,
Thanks for reviewing our store. It's great that you were able to award us 5 stars, shows that the efforts of our colleagues really paid off.
All the best,
Go Outdoors Customer Care Team
Excellent service.
Excellent service.
Needed to buy 3 pairs of walking boots for myself and my children, Lily was very friendly and helpful, she was more than happy to check/get different sizes for us to try and we came away woth exactly what we needed.
2026年8月7日
自発的なレビュー
GO Outdoors - Taunton からの回答
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Go Outdoors Customer Care Team
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