Gourmet Guide 

Disaster! Received an email, saying to call urgently Gourmet Guide in case of need to cancel, one I did it trying to change the reservation they just inform me I should contact directly the restaurant because they already paid... Basically, received the email early morning and call them straight away!
Btw really bad costumer service and unpolite assistances.
Never use it again

It is a scam. Dont use it.

I had a problem, which wasn't caused by Gourmet Guide, however, their customer services were absolutely amazing. Nothing was too much trouble, and they certainly put my needs before profit. I cannot recommend them enough. If you want a site that is as advertised then Gourmet Guide is a must. If you want a site that goes that extra mile to ensure you have a good experience...Gourmet Guide is essential.

My second good experience. Easy to book and the voucher value was deducted from the bill automatically without having to present a voucher. I hope I get another voucher for Christmas!

Disaster! Spent an hour trying to find a restaurant in Glasgow City Centre - the small selection are all quite for out which didn't suit us because travelling by train - then decided on The Restaurant at Blythswood Square, only to find that it no longer exists. Contacted a very uncommunicative member of staff at Gourmet Guide who could only say that no one had told them the restaurant wasn't there any more. On top of that the website, like the member of staff, was unresponsive.

We were given our £50 voucher as wedding gift. We booked a table through Gourmet Guides website, recieved confirmation email. Took the voucher with me anyway, even though the email said no need to as the £50 would automatically be deducted from the bill.
Had our meal, had a lovely time, until it came to the bill.
The restaurant refused the voucher, said they had never heard of Gourmet Guide & it wasn't something they were in involved with. I argued it & said they are listed on Gourmet Guides website & that I booked the table through their website, showed him the website & the confirmation email. I then asked to speak to the restaurants area manager, he again explained they weren't involved with Gourmet Guide & had never heard of them. They did eventually accepted the voucher. It ruined our experience, was supposed to be a nice meal together as a wedding present.
I would suggest before you book a table through the Gourmet Guide, just drop your chosen restaurant a courtesy email/phone call to check they accept & are aware of these vouchers, to save any embarrassment.
Update: Excellent customer service from Gourmet Guide, phoned me to discuss situation & also recieved phone call from restaurant to appologise.

Absolutely do not recommend anyone buying voucher from them. My voucher got refused at the restaurant as they have never heard of gourmet guide before.
Really do not understand the point of this voucher if i have go through the hassle of booking through “concierge” as they call it . It should as easy as showing the voucher to the restaurant and redeem it.

Look out for expiry dates. We were given a Gourmet Guide voucher for a wedding present and had a third of the total remaining which we thought would be nice to use for our first anniversary meal only to be told they had expired. This isn't like some sort of special offer that needs to be time limited, the company has had the money for the voucher and to refuse to honour it leaves a bad taste.

I received my voucher and tried to book a local restaurant. This establishment does not take bookings so that made using the voucher a little more difficult. Romana, my contact at Gourmet Guide, came up with a solution, she called me a number of times, always left messages and did not give up until the situation was sorted. Romana was polite, proactive and professional and very easy to do business with, a credit to her company. Thanks Romana for a great customer experience.

Great customer service.........great support.

Used a voucher in a well known restaurant which was listed under the Gourmet Guide. When I came to pay, the restaurant told me they did not recognise the Gourmet Guide voucher system. I was left to pay the £100 of the voucher. Phoned GG to ask for refund and was told I was doing it all wrong. I mean, how difficult do they need to make it? I booked a restaurant wrong? How should I book it then? No help; poor service and I have tried to use the voucher else where. Yet to find a local restaurant that knows the system.

EDIT:

After posting the original review, Tom from Gourmet Guide got in touch and was able to extend the vouchers. He was friendly and courteous and explained that I received the original message due to an internal error. He managed to resolve the situation quickly and turn a negative experience into a positive one.

Original message below (1 star review):

Gourmet Guide has responded to several reviews on this site saying that it is rare for them to enforce expiry date rules. This is disingenuous, as I contacted them today regarding vouchers that we didn't realise were expired and was told that the system cannot redeem expired vouchers.

We were given vouchers as a wedding gift last September, and had planned on using them to celebrate our anniversary. When we got the vouchers out to book, we realised they expired within nine months.

After reading Gourmet Guide's responses on this website (for example, GG's response on 24/06/2019 - "In reality it is very rare for us to enforce the expiry date rules and expired vouchers are honoured 99% of the time"), I contacted them (enquiries @gourmetguide.co.uk) to see if it would be possible to honour the voucher. The reply that I received was as follows:

"Hi,
Thank you for your email.

Our Vouchers do expire after 9 months, so unfortunately there is no way of redeeming these at this date.

If they were still in date we could extend for an additional charge, but with them being fully expired our system wont allow us to redeem now.

Sorry again.

Kind Regards"

So either the claim that vouchers are honoured 99% of the time is false, or these are the 1% of vouchers that are not honoured (with no explanation why ours will not be and the other 99% would be).

Really displeased with this interaction and the misleading information that has been given in response to bad reviews. I understand if it's not possible to redeem the expired vouchers, but they should not indicate that they will be honoured if this is not the case.

Would not recommend this company. I bought two vouchers as gifts and both have been refused by separate restaurants that said they had never heard of the company and did not know how to claim back the money.

Much like many of the other 1* reviews I fell foul of the 9 month validity. Sure, I get it... there has to be a period after which it expires but to make it 9 months strikes me as bizarre. Gourmet guide know this catches people out as there have been many reviews telling them so. For some time too (see the date of some of these reviews). And they put it buried in the smallprint KNOWING it catches people out. Tried to make a booking and was told voucher expired... Thats £50 in cash out of my kind friends account straight to the coffers of the Gourmet Guide. Beware if giving as a gift. Tell the recipient of the validity or perhaps make a better choice and go with another company - there are plenty out there.

Amazing Customer support, Query solved in short span of time. Vouchers delivered very fast. I always recommend your service

Be very careful using this service. We were brought a £50 voucher for Christmas. We searched the site for a good local resturant. We booked through the gourmet guide site. We turned up at the restaurant, had a really nice meal. Then had one of the worst expriences I’ve had in a restaurant. We went to settle the bill and as per the email that was sent to use by gourmet guide stating that £50 would be deducted from our bill. The resturant owner then told us he had never heard of gourmet guide and said they don’t accept vouchers. We then had to pay for the full bill ourselves. Knowing that we had a voucher we spent more than we normally would on food and wine

I received a voucher as a Christmas gift. The booking system was simple to use. Booking your preferred restaurant was an easy process and Autumn was extremely helpful in this respect. I would certainly use the Gourmet Guide again.

Romana couldn't have been more helpful - very friendly and answered all my questions - great service!

Very easy to use. Booked and confirmed restaurant on my behalf. No hesitation in recommending Gourmet Guide