Gourmet Guide 

Smooth booking, great service, professional! Good restaurants in guide!

Gourmet Guide has been such a pleasure to book our Christmas voucher through! Very simple and the list of venues in our area were amazing :)

The booking team were very helpful and have sorted our reservation quickly and easily. Would definitely use again!

Gourmet Guide were easy to contact and I found them to be very responsive, helpful and polite. Also very convenient to be able to contact them by email.

I was unsure about how the process worked so mailed customer service. A lady named Autumn rang me back and explained exactly what I could do and how it worked. It is very easy and gourmet guide actually handle the booking and payment.

I have only ordered a gift voucher, but it is easy and convenient as a gift. And the recipient seemed to like it.

Fantastic vouchers. 1 email sent and my table was booked. Highly recommend. Restaurant was excellent too. lots of choice of where to go as well. Great service..Thanks

Fantastic customer services skills shown by Romana a credit to the company. Romana organised an alternative restaurant for me as the one I chose online wasn't available to book for. Romana was very accommodating and offered some options which suited me perfectly including making sure the restaurant she booked served halal food. Thank you and i'l sure be recommending customers and companies your way.

I had such a good experience using the Gourmet Guide - I’d highly recommend the restaurant vouchers as a gift. Redeeming and using the vouchers was so straight-forward & there were so many great restaurants from which to choose.

Gourmet Guide restaurant vouchers are the perfect gift. My brother sent me £60 voucher for my birthday and I thought it might be difficult to use or only a limited number of restaurants might accept the voucher. To my surprise, the voucher was easy to use and there was a wide choice of excellent restaurants to choose from. Both Tom and Romana at Gourmet Guide made using the voucher so easy, thanks to both of them.

We had a fabulous steak dinner at High Road House in Chiswick, all thanks to Gourmet Guide. Five stars is well deserved.

I would recommend Gourmet Guide vouchers this Christmas.

Michael

Thank you Tom Warsop! My complete error in assuming vouchers were valid for a year! Thank you Tom for allowing Helen and I to book my birthday meal (albeit later in the year due to a baby) and for crediting this against the meal. fantastic customer service and prompt response all round. Merry Christmas!

Excellent and empathetic customer service from Tom at gourmet guide making the experience a positive and seem less one ; looking forward to our meal.

Thanks.

I was a recipient of a substantial voucher from my boss last Christmas. The eVoucher has some prominent information like: the amount, voucher number, and his message to me. Further, it had longish instructions on how to redeem it and I didn’t read carefully until now when I planned to use it for a family dinner. Upon calling customer service, I was informed of a 9 months expiration date policy, which upon closer read, I found buried in the terms and conditions fine print. While I do understand that this company has “covered themselves” with this fine print, it feels very sneaky and greedy. I clearly had no idea of the exp date. It wasn’t prominently displayed. And now, a very generous gift from my boss has gone to waste and to this company’s bottom line. I will make sure my boss is aware and never uses their services!!

Prompt attention to a problem. SSatisfactory outcome. Very responsive.

Very good prompt service. Can't wait to try Hansas after 30 years

I've had poor experience with restaurants/gourmet vouchers in the past. However Romana was extremely helpful, clear and concise with her information and helped me to complete my booking quickly. An excellent example of customer service

Very nice gift packaging and restaurant selection. The service could be improved by introducing in the IT system (i) the possibility to safely correct the initial order in due time if a mistake is made, and (ii) the package tracking function.

We live overseas this was an easy way to have a gift delivered.

The voucher was bought as a gift when I was stumped for an idea. The package arrived very quickly and the gift box looks great and is good quality. The personal message is a great touch.
It makes a perfect gift for many occasions. I'll definitely be ordering again in the future