I ordered two bracelets and when they arrived one was unfinished and faulty. You can only contact them by their dedicated help bot or email. I have tried this several times and have had no reply... ãã£ãšèŠã
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I ordered a ring but when I tried to track it I had a message stating order could not be found. Sent message via on line form with no response. Tried to e mail but unable to send. I googled the e mai... ãã£ãšèŠã
Ordered from Gaceâs copper Nothing arrived except a email saying its been delivered Delivery company donât recognise the tracking number. Every email received from Graceâs copper says the same thi... ãã£ãšèŠã
While Graceâs Copperâs site touted their quality, Iâve gotten better rings out of gum ball machines. I was expecting more from the $40. price. It started staining my skin before a week was complete. T... ãã£ãšèŠã
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Horrible product
Horrible product! Not a smidge of pure copper unless maybe the coating they use on silver colored metalâŠ. Wonât refund me for their false advertising and horrible product. Coating wore of within days of wearing!
AVOID, they send wrong item then wont refund.
They honestly donât deserve any stars, Bought my mother a gift for her birthday, they sent the wrong item. They asked for proof I sent them it, the nerve they had to say that they can only offer me a 20% Refund or 70% off another item!!!
AVOID at all cost, Scam Scam ScamâŠ
DO NOT ORDER FROM THIS AWFUL COMPANY!!
I wouldnât give any stars at all for this company, if I had a choice!
When I told them that they had sent the incorrect item, they offered me a percentage off of something else, but are refusing to send what I actually ordered, or to refund my £52. Awful scamming company.
SCAM donât buy products are not copperâŠ
SCAM donât buy products are not copper false website selling dishonest products TOTAL SCAM
Ordered from Gaceâs copper
Ordered from Gaceâs copper
Nothing arrived except a email saying its been delivered
Delivery company donât recognise the tracking number.
Every email received from Graceâs copper says the same thing, investigate it with the delivery company well we do our investigation.
I get that same reply every time I get in touch.
Not good quality at all
Not good quality at all! Went green and stained my skin after only a week. Contacted them and they said I could have 20% off my next order. I informed them I wouldnât be placing any more orders as the item is not as described so Iâd like a refund. After subsequent emails they were up to 70% off a future order. No use to me as I wonât order from them again. Avoid this company!
3 items ordered
3 items ordered. Items are NOT 99.9% copper as advertised! Was told I could not have a refund. Very disappointed! Do not order from this company. My lawyer will be contacting them.
Graceâs Copper. All that glitters is not copper
While Graceâs Copperâs site touted their quality, Iâve gotten better rings out of gum ball machines. I was expecting more from the $40. price. It started staining my skin before a week was complete. The company was responsive when I first reached out, but only offered 10% back or 50% off my next order. The return policy doesnât allow returns on worn items. Why would I want to make another order!? Bottom line - poor quality, poor customer service. Steer clear & save your money!
Product not fit for purpose.
Ordered a few items, the anklet measures 19cm and an average womanâs ankle measures 20.5cm, which is exactly what mine measures. Asked for a replacement which would fit and this was the response;
As a solution, we can offer you either:
15% refund while you keep the anklet, with no return required, or
50% store credit that you can use toward a future purchase.
I want what I ordered and paid for, how can I wear it when it doesnât fit around my ankle!
The ring I ordered has started to go silver and itâs just a few weeks old.
Poor quality and poor customer service.
Would never order from this company again so thereâs no point having a 50% credit towards future purchases.
Wish I had seen these reviews preâŠ
Wish I had seen these reviews pre ordering, and could give a zero star review. Ordered a ring, and waited, then checked tracking and no order exists! Claiming back via Paypal.
Ordered a bracelet,arrived and a magnetâŠ
Ordered a bracelet,arrived and a magnet has fallen out already,also not copper! Have asked for refund as less than 30 days! Offered 50% off anotjer purchase or 10 percent refund,absolute joke! Taken up with my bank now
Would give a lower score if possible.
Would give a lower score if possible.
The wholesome image is a total scam⊠these items are mass produced in China.
I ordered a number of items - was generally disappointed but accepted as they were what I had ordered. However the earrings sent were cheap looking and nothing like I ordered. Now in an ongoing email exchange - all AI on their part I imagine. They say they will refund my money if I return the items, signed for postage, to China, despite it being their fault. I have reported them to trading standards but am not expecting anything to come of it!
Advertising solid copper jewellry IâŠ
Advertising solid copper jewellry I received earrings stamped S925 gold coloured, returned them to their London address as per their website, struggling to get a refund my bank is now involved,they're ripping people off, they're even saying copper doesn't discolour skin, yes it does it'll leave a green tinge on the skin fakestuff their sending won't cuz it's plated rubbish.
DON'T TOUCH THEM CON ARTISTS
It took a while but eventuallyâŠ
It took a while but eventually received. Bracelet as ordered and fits nicely. Donât know how to check though to see if it is copper.
I recieved the wrong style of bracelet
I recieved the wrong style of bracelet, tried to contact them for a replacement, no luck. Its so big its un wearable. Note to self - check reviews
Avoid - Poor Quality, Damaged and no customer support
The bracelet was received damaged, no response received from company on replacement or refund, extremely disappointing
Would avoid this company completely, will be seeking a refund via credit card
Not even a 1
Not even a 1.
I ordered an anklet and a cuff bracelet. Anklet is not attractive at all. Instead of the cuff I was sent a bangle that looks like it was suited for a very small person.
I've emailed support at least 5 times. Absolutely no response.
I'm so disappointed in myself for being scammed. Typically when ordering anything advertised on FB, I read reviews -but I did
not on grace's copper site- but on sites like Trust pilot.
The ad on FB is very appealing. Don't get fooled! I spent about $85. AND the packaging for the bangle identified ITEM as STAINLESS STEEL. OMG.
My only options were to post a review and Next I will contact my bank to see if I can be reimbursed.
If I could leave zero stars I would
If I could leave zero stars I would. This is NOT an upscale copper jewelry store like the website would lead you to believe. The jewelry is crap and comes from China via YANWEN Express. If you try to return the jewelry itâs impossible! You can only request a return label via email that they donât respond to. DO NOT BUY FROM THIS COMPANY! I regret that I did!
Horrible company
Horrible company! I ordered a copper bracelet. Received a gold one in a completely different style. I have been in a 14 email conversation with them & they still won't let me return the wrong bracelet they sent. Offer a 20% store credit etc..but they are DOING NOTHING to make it right. Buyer beware & steer clear of this company!
Cannot return as they don't acknowledge the request
Ordered 4 items. 2 items faulty, 1 non as per description. I bought lifetime warranty. I have emailed 4 times trying to resolve, not got any response, been trying for over a month. I do not recommend
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