Graces Copper レビュー 

I ordered a ring but when I tried to track it I had a message stating order could not be found. Sent message via on line form with no response. Tried to e mail but unable to send. I googled the e mail address and it is not legit. The ring has now arrived. It came in a nice box, and looks ok. Time will tell if it’s pure copper. This company needs to sort out their tracking and customer service.

I ordered a ring and a necklace. They delivered the wrong necklace. I emailed asking for them to send the right one but they never replied.
Then I discovered that the ring reacts to a magnet which if it were pure copper as the website « guarantees » it wouldn’t. I emailed again and asked for a refund and again heard nothing.
I have now heard from the firm. They have offered a 15%refund and I don’t have to return the jewellery or a 50% store credit against another purchase. I’ve rejected both options and I’m waiting to see what happens next.
I wouldn’t recommend anyone to use this firm.

I purchased an adjustable copper bracelet and was sent a solid one. I have emailed five times so far, as the site claims "100% guarantee". I requested a return label and for the product I actually ordered to be sent and have gotten nothing but run around. One customer service rep actually offered me a partial refund and to keep the bracelet sent, ridiculous, if I wanted this one I would have ordered it.

Took a while to receive. Item was broken and emailed them 3 times and used their online contact to no avail.
You can only contact them by their dedicated help bot or email. I have tried this several times and have had no reply. So there is no way of contacting them.
Avoid this company.

I ordered two bracelets and when they arrived one was unfinished and faulty. You can only contact them by their dedicated help bot or email. I have tried this several times and have had no reply. So I have no way of contacting them. Avoid this company. They say they have good reviews but I can’t find any genuine ones.

Update: still no response. Raised a dispute through my bank and they’ve refunded my money.

Seems several companies with same copper jewellery operate and all have complaints re no contact. I thought this company was based in London as it gives that as address but I doubt that very much now.