haart - Estate and Letting Agents Swindon レビュー 

What can I say, These guys are gangsters. They say one thing and blatantly lie. George valued our property and drew up a contract, I queried the illustration of cost and was assured that I would only pay 1% plus vat. In fact I have the very same agreement in an email. They charged me a fix fee, the illustration was a red herring and I was conned. We consider ourselves as savvy but good old and his manager Nick should be wearing a mask as D Turpin did.
Avoid and be very wary. You have been warned!!!!!!!

George Faxon, was very professional, he was informative, he looks like he takes his job seriously and he made my whole property viewing easy and less stressful.

When I was renewing my tenancy agreement with Haart Lettings I struggled to get past a certain stage when signing the document and just couldn't understand what I needed to do to resolve it. So I called Jade Small who is the Property Manager. Her response was prompt and she made me feel comfortable talking to her like someone I have known for some time. She assured me that my issue would be resolved and true to her words it was sorted in no time. She sat with me patiently to try and identify the problem till it was sorted which made me feel valued as a client. I would recommend anyone looking for a house to rent or property to buy to consider Haart Lettings because of their excellent customer service and prompt response.

Sophie the letting agent was very professional and friendly when viewing the property.She help to fill in the required paperwork and answered my queries.

Claire Campbell made our sale finally happen. She worked tirelessly and patiently over months to get this sale/purchase over the line. Unfortunately, both conveyancing companies did not cover themselves in glory, but Claire was the glue that held everything together.

we like the apartment
Sophie e good person

Bruno Schoeps, made our experience great, he knew exactly what we were looking for, clearly displayed he listened to our preferences and the fact that he beared in mind our kids. He seemed very kind and focused on our needs as opposed to making a quick sales.
Very friendly, great attitude, excellent customer service.

After meeting Emmanuel kwarteng-Abrokwa
At the Swindon branch you could tell
right away how much he cares about his clients and customers and he really dose show what true customer service is.
After learning he had only been with the company a month I was shocked by how knowledgeable and professional he was.I can see he is going to go far in his career and it was a pleasure dealing with him

No idea how Haart gained my phone number. Ignored polite ask to be removed from their evening cold calling. Their ignorance doesn't endear me to use their services in the future.

Sam was extremely helpful and let my home within a few weeks. The pictures she took were great and the price the house was let for was higher than other competitors . She has been easy to contact and she has been happy to give advice and support when needed. Would recommend the company as this was a relatively simple and stress free journey .

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haart Estate and Lettings Agents Swindon

4.8(787) ‧ Estate agent in Swindon, England ‧ Closed

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Katie Lewis

3 reviews

Disgusting customer service never updating us on the progress unless we contacted, pictures taken were so bad I had to take my own,reduced the price without telling us, when complaint raised was told we couldn't do anything as we were in a contract with them, do not care about there customers.

Sophie showed us around a property today and was very professional and was a pleasure talking to her.

I entrusted this outfit with a full management service whilst I was travelling abroad. The tenants reported a leak from upstairs ceilings which having and paying for this service I expected that they would deal with the situation. Instead a got an email saying their contractor would not be available for 2 weeks when he decided the leak was coming from the roof ...I was then told they have no roofers on their books so I should try Checka trade ....so that's what you are paying tour money for .... nothing...also when they carry out inspections they don't note any damage or faults ... so again you are paying for nothing... Avoid Avoid Avoid!!!

I was shown around a property by Sophie, she answered all of my questions, fast responses on anything and everything I’ve asked for! Friendly, lovely girl! Would highly recommend Sophie to anyone looking for a new home😊 xx

I signed up with haart to sell my house after branch manager Chloe and her colleague Brandon provided their valuation, despite their fees being higher than any of their competition.

Exactly 2 weeks after signing the contract, I proactively contacted the office to enquire as to what they had been doing because I had received no communication at all in that time. I was told a viewing was booked for the coming Saturday. This surprised me as I had not been contacted to confirm this booking. 48 hours after this call I received a call from Brandon to advise the viewers wanted to change the appointment to Friday lunchtime. He said he also had 2 or 3 other viewers he was waiting to hear back from and requested I vacate the property for an hour so they could all be scheduled sequentially. He told me he'd arrive 10 or 15 minutes before the first viewing and once he arrived I would take my dog for a walk.

15 minutes before the agreed time, I got my dog ready to go, and then waited. At the scheduled time the doorbell rang and I opened the door, expecting to see Brandon and was faced with the couple who had come to view the house. I apologised for Brandon not being present and, while trying to her an excited German Shepherd away from a clearly dog-nervous viewer, I proceeded to do Brandon's job for him and show the viewers round.

I attempted to phone Chloe as soon as they left to express my disappointment with the situation. My call was redirected to an answering service. I was told Chloe would call me back in 20 minutes. After 45 minutes I called again, got back to the answering service and was told Chloe was out for the day.

Some time later I received a call from who I thought was Brandon to explain they had not attended the viewing because they didn't see the appointment in their diary. It transpired this was not Brandon, but someone I hadn't met previously named Ben. I explained I still wanted to lodge a complaint with Chloe on Monday.

Monday morning, I waited until approximately 9:30 for Chloe to call me, but she didn't bother. I called the office and was told she was in a meeting and could not be disturbed. I advised them I would phone the head office. I did so and asked for the Area Manager's contact details, but was blocked by a gatekeeper who advised the AM would get back to me asap.

I then received a call from Chloe. She told me she could "only apologise" for what happened on Friday, but that they did have a number of viewings pencilled in for the coming Saturday with one confirmed. She also agreed to waive the "Sole Agency" clause in our contract for the viewing debacle. I told Chloe I would be out from around 11am (when the viewings were booked for) so they would need to collect keys from me to gain access.

On Thursday, I had to chase the office for written confirmation of the contract change and also to enquire as to when my keys would be collected. I received a response with said confirmation and advising keys would be collected by Friday lunchtime. She sent Ben to collect them. Awkward for Ben.

On Friday Brandon called to try and reschedule the 11am viewing to 9:30am on Saturday. This wasn't convenient, but we finally agreed that 2:30pm would be ok as I would be out. Brandon assured me he would be attending the viewing and would arrive at least 10 to 15 minutes before hand and confirmed there were 3 viewers coming.

Thanks to my Ring doorbell, I saw the first viewers arrive at 2:25pm and then hang around on my doorstep for around 5 minutes before being granted access. Presumably because no one was there in good time. These viewers after 7 minutes and that was that. No further viewings. I guess the others all changed their minds or maybe the didn't exist in the first place, I don't know. But what has caused me to dismiss them as an agent is that whoever was actually at my property left the front door unlocked after they left. While I was out. This was inexcusable.

The company representatives I dealt with had no care or consideration for me or my property. To top it off, as someone who was looking to buy a new property, I never once received an email notification about properties that I might be interested in looking at - despite me finding some online in my price range etc. For this reason I also have zero confidence that they were doing anything to alert potential buyers about my property.

Haart are not worth the money they wanted to charge and I will be avoiding them at all costs in the future.

Sophie came across as friendly and easy to chat to, answered all my questions and even showed me another two flats in a different building, She is also an absolute stunner 😍

I was completely impressed with the lady who came to value my dads property. Lucy Griffiths of the Swindon and Stratton branch was superb. I had intended to go with another agency, but i was so impressed with her, her knowledge and confidence as to how they would market the property - i went with them

Rebekah Challenor was very quick to respond to my urgent call and she organized someone to come take look at the issue I had reported the folllowing day. Superp response. Really appreciated. Thank you.

Very happy with my experience so far. Chloe is super knowledgeable and very efficient. I look forward to dealing with her for the remainder of the sale process

Had a good viewing experience by Sophie Simpkins. Was on time and prompt with a follow up email as well.