Great customer service from Hallowood. I bought 8 dining chairs and one of them had a couple of incorrectly supplied parts. They changed the chair immediately without any fuss or hassle the next day.... ãã£ãšèŠã
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Excellent customer service. Item arrived within 2 days very well packed. I messaged Hallowood about a small problem and they responded immediately. Issue was resolved with no fuss and I would be more... ãã£ãšèŠã
I had to glue one of the legs as the bolt would not tighten (the metal fittings which the bolt went into kept come out) The table top had a couple of small scratch marks. The fittings should be in... ãã£ãšèŠã
Very quick delivery. The table was as seen on the website. Very pleased with it. This is the second item I have purchased from Hallowood. Would recommend.
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Hallowood Furniture ã«ã€ããŠ
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2) 14 Day Money Back Guarantee*
3) High Quality Furniture â Made to last.
- Dovetail Joints
- Solid Construction
4) Practical Designs â designed for living
5) Fast Reliable Delivery - Usually delivered in 14 Days!
6) First Class Service â right to your door!
- Delivered by our own team where possible
7) Low Cost Credit Options available
8) Competitive Transparent Prices â no gimmicks
- Prices are regularly reviewed
9) Hassle Free Assembly Service Available.
- Premium delivery service
10) Click and Collect - at a time to suit you.
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Unit 3 Harmac House, WR14 1GP, Malvern, Worcestershire
- 01684 564776
- customerservice@hallowood.co.uk
- www.hallowood.co.uk
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THOROUGHLY RECOMMEND
Bought my first purchase from Hallowood Furniture earlier this month, am very impressed with the quality of the furniture and the reasonable price. The ordering process online was easy and I was amazed at the speed of delivery. I would thoroughly recommend this company to anyone looking to buy new furniture.
Furniture arrived damaged
Furniture arrived damaged, customer service first class. Replacement arrived within days no problem.
Perfect
Straight forward to order, regular updates. Brilliant delivery team. Great customer service. Thank you.
Great customer service
Great customer service. Replies promptly to emails and great courier service for delivery. The cabinet is high quality and would highly recommend.
All arrived as expected
All arrived as expected all packing fine but the frame of the table had been damaged where a leg attached and fixings fell away. Looking at the fixings they were not man enough for the job. I reset the frame and used better fixings which seems to sort the problem. It must be said that Hallowood would not have seen this damage as the packaging was undamaged and looked fine it was obviously damaged during manufacture,packaging or shipping. No reflection on Hallowood at all being fair. I wasn't going to make this an issue as the fix was easy and the cosmetics of the table were untouched. The quality above and beyond this issue is very good.
Hallowood furniture was a positive experience all round
Hallowood kept me updated about the delivery times. The tables were delivered on time. They were well packaged and in perfect condition. The ordering and payment were very straightforward. Both tables look smart and are solidly made.
I would highly recommend this company.
Good service
Good item unfortunately damaged by courier, but swiftly collected and replaced.
I received my Waverley drop leaf tableâŠ
I received my Waverley drop leaf table today November 6th in light oak.I am absolutely thrilled.The colour and quality is perfect.Couriers delivered on time and I had paid to have it assembled and packaging taken away.They did this in no time at all,they were polite and thorough.I really cannot fault anything.Megan was so helpful sorting everything out and this was a hassle free wonderful experience.I will order from this company again,pure quality.Thank you so much!!
great piece of furniture, good delivery
great piece of furniture fully assembled and delivery was stress free and friendly
Happy customer
Quick and efficient service. Item very well packed. Very happy with my item of furniture.
The quality is amazing
The quality is amazing, was kept updated all the way regarding the delivery. Highly recommend.
Item was as described but company v hard to contact
Item was as described - it's the only one I could find that fitted the space. Furniture that isn't flat pack is very pricey now, this seems adequate for the price paid. Delivery was two man as promised, trackable and within the time window, and they did actually take it upstairs to the room concerned. As per their conditions they don't unpack, so make sure you aren't too old to do that and can dispose of packaging. It is NOT 'white glove' delivery as it is free.
HOWEVER Hallowood's comms are a shambles. the phone number on their email does not work, I was told that 'the person who answers the phone is on holiday until next week'. Who on earth runs a company like that? If things go wrong you are reliant on them deigning to answer emails, not good.
So I got what I paid for when I expected it - but I wouldn't use them again, too stressful.
Great service
Great service, product is excellent quality. Would definitely recommend this company.
Careful how you clean this furniture according to company
Order ID: 205-4754802-9275508 - Console Table. Over a few months, part of the top became faded. It had not been in direct sunlight and had nothing spilt on it. Amazon contacted the Co who emailed me asking for pictures. They came back and said it was due to "Deep Cleaning" and they would not refund. Not even any mention of a partial refund. Now, I have cleaned furniture for 4 decades and I am pretty sure my cleaning has not changed over that much. So, if you do order from the company, best not to clean the furniture just in case it is to deep.
Easy to assemble the chairs and good value.
Easy to assemble the chairs and excellent value for money.
Absolutely fantastic Furniture at goodâŠ
Absolutely fantastic Furniture at good prices.
Also Great customer service went above and beyond to help with my query and also arranged delivery for a day of my choice.
Would like to thank customer service agent Megan for their fabulous service once again.
From a very happy customer and will definitely recommend to anyone looking for a great service throughout.
Happy customer.
Very helpful customer service which made the buying decision easier. Delivery was efficient and the product is exactly as described on the website. I'm very pleased.
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