The service from start to finish was excellent. Completed an online enquiry. Callback within the hour. Home visit the same day. Megan was great at explaining everything. Peter the engineer confirmed i... もっと見る
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Initial survey and pricing, no fuss down to earth, no weasel words first class The follow through no pressure selling excellent Michael who did the installation also, very professional So far v... もっと見る
企業が回答しました
I could not recommend Halton enough. Every member of staff I interacted with was incredibly helpful through every step of sorting out a stair lift for my mum. I genuinely felt like they went the extr... もっと見る
The initial fault occurred at about 20:00 on Saturday night. After getting no response I rang and left a message at 10:30 on Sunday morning. An almost immediately I got a callback from the engineer... もっと見る
企業が回答しました
企業情報
Halton Stairlifts について
当該企業による記述
Welcome to
Halton Stairlifts
Established in 2007, our team at Halton Stairlifts is a family-owned company specialising in installing new, used, and reconditioned stairlifts across the UK. Our focus is making daily life more accessible for those with mobility issues.
If you have a disability or find climbing your stairs difficult, at Halton Stairlifts, we provide affordable, convenient solutions to help you regain independence within your home. Our selection of stylish and comfortable stairlifts are simple to operate and cater to straight, curved and hinged rail stairlifts. Our team will ensure that your stairlift will be operational within two hours, providing you with a quick and seamless installation process.
In addition to prioritising a smooth installation procedure without any unsightly modifications or damages, we offer next-day delivery whilst guaranteeing minimal disruption to your home.
As a family-owned stairlift company, we take pride in offering an unbiased recommendation tailored to your home and matching your budget with a free home survey. Here we can provide the exact stairlift that is right for your home.
If you are worried about aesthetics, fear not as we offer Premium Colour Upgrades with eight modern contemporary options, allowing you to seamlessly integrate your stairlift into your home’s existing décor.
Contact our team today for a straightforward, no-obligation quote. Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.
Contact our team today for a straightforward, no-obligation quote.
Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.
連絡先
17 Montague Road, WA8 8FZ, Cheshire, 英国
- 0800 644 7766
- haltonstairliftsltd@gmail.com
- www.haltonstairlifts.co.uk
4.8
優良
558件のレビュー
最近のレビュー依頼の記録はありません
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ネガティブなレビューの 90％に回答しています
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この企業のTrustpilot 利用方法
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Amazing service from Halton stairlifts…
Amazing service from Halton stairlifts would highly recommend 👌🏼
2026年4月1日
自発的なレビュー
Halton Stairlifts からの回答
Hello Adam,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Needed a stairlift for a family friend…
Needed a stairlift for a family friend and have absolutely no complaints. The service and support was so fast and friendly. Highly recommend them as a reliable straight company.
2026年6月8日
自発的なレビュー
Halton Stairlifts からの回答
Hi Melanie, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Excellent Company
Big thanks to the team for fitting my grandmas stairlift. Very well priced and everything was explained perfectly. Thank you!
2026年6月18日
自発的なレビュー
Halton Stairlifts からの回答
Hi Ben, the pleasure was ours! We appreciate you taking the time to leave this review. We will extend your kind words across to our team.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
The process from start to finish was…
The process from start to finish was seamless..!!!!!!.... is the only thing I can say they put my mind to rest when I had mobility issues and now I can get my life back ( I.e going upstairs ) big shout out to engineer who installed it lee I think his name was and jonny who I delt with nice guy .
2026年6月1日
自発的なレビュー
Halton Stairlifts からの回答
Hi David, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Ripped off and robbed, so disappointed
Unfortunately, this is a not a very nice review. We had the stairlift fitted for my husband last month (which was fine), however sadly my husband passed only 9 days after the stairlift was fitted, and he barley got to use it.
In the contract, the "Buy Back" service was mentioned, however when I enquired about this after my husband's passing, I was only offered £780 for the stairlift when it cost us thousands.
I was absolutely appalled and disgusted at the amount that was offered to me. We spent our hard earned savings on getting this stairlift as my husband could no longer get up the stairs due to a chronic lung disease, for which he also needed oxygen. Therefore, we had no choice but to buy this stairlift, and now unfortunately, we have lost thousands of pounds.
I never would have chosen Halton Stairlifts if I had know this was going to happen, as it was never explained to me how much I would get back.
I am sad and heartbroken at this outcome and would've expected better, especially based on their 5 star reviews.
2026年6月19日
自発的なレビュー
Halton Stairlifts からの回答
Dear Mrs Jackson,
Please accept our deepest and most sincere condolences on the loss of your husband. We are truly sorry for your bereavement, and we completely understand that dealing with financial matters during a time of profound grief is incredibly difficult.
While we entirely empathize with how frustrating the financial outcome feels under these tragic circumstances, we must respectfully and firmly dispute the comments that you were 'ripped off and robbed.' We pride ourselves on our transparency and integrity, and we want to share exactly how these costs are structured.
The stairlift provided for your husband was a fully fitted curved product. Unlike standard straight lifts, a curved stairlift requires a rail engineered specifically to the exact millimetre and unique angles of your staircase.
To ever be re-used, this curved rail requires an extensive process of specialist stripping and engineering refurbishment, which incurs significant costs.
Furthermore, the initial purchase price must cover the day-to-day operational costs of running our business, including specialist engineering labour, transport, strict safety testing, and taxes. After these heavy overheads are met, our company operates on an average net profit margin of 20%. In our buy-back offer to you, we calculated that entire 20% margin and offered to return it to you in full—meaning our company has retained absolutely zero profit from this situation.
To provide an alternative solution, our engineers have already safely removed the lift, and we offered you a professional removal and storage option. This would have allowed you to hold onto the asset for future use or to arrange a private sale, but this option was declined.
We always aim to handle delicate situations with the utmost fairness and compassion. While we are deeply saddened that your husband was able to use the lift for only a short time, our offer represents a complete return of our earnings on the project, meaning we have absorbed the unrecoverable manufacturing, labour, and refurbishment costs ourselves.
We wish you and your family comfort and peace during this incredibly difficult time.
Kind Regards
Halton Stairlifts Customer Care
£200 call out fee extortionate
£200 call out fee extortionate! Engineer superb, worked quickly and replaced failing batteries. Pleasant and helpful
2026年6月19日
自発的なレビュー
Halton Stairlifts からの回答
Hi Diane, thank you for this review. It is greatly appreciated. We are happy to have helped.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
The engineer was polite and quick…
The engineer was polite and quick working, if any thing should go wrong again I would be pleased for him to attend again
2026年6月18日
自発的なレビュー
Halton Stairlifts からの回答
Hi Anthony, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Shaun was very polite work efficiently…
Shaun was very polite work efficiently and very knowledgeable about the stairlifts
Very clear in his explanation of how the stairlifts work, and answered all my concerns clear would recommend Shaun and Hilton stairlifts to other people x
2026年6月16日
自発的なレビュー
Halton Stairlifts からの回答
Hi, the pleasure was ours! We appreciate you taking the time to leave this review. We will extend your kind words across to our team.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Quick and efficient fitting by Shaun
Meghan came out and gave us a quote on 4th and the curved stairlift was fitted and working by 12th! Everyone we spoke to was friendly and helpful.
The fitter, Shaun, knew exactly what he was doing and had it fitted quickly. He explained very clearly how it worked and what to do if it didn’t to myself and my mother in law.
A great experience. Thanks.
I would recommend this company.
2026年6月12日
自発的なレビュー
Halton Stairlifts からの回答
Hi Mary, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Richard attended to service stairlift &…
Richard attended to service stairlift & competently undertook his task, keeping me informed all the way through. A professional & diligent engineer. Am impressed with the way Halton Lifts operate as a company and customer care.
2026年6月8日
自発的なレビュー
Halton Stairlifts からの回答
Hi Tesh,
Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
My stair lift broke down.
My stair lift broke down so I contacted Halton straight away and they organised an engineer to come and fix it the same day. They were very obliging on the phone.
The engineer Richard was quick and efficient and had it all sorted in less than an hour.
I have always found this company very easy to deal with and would recommend them to anyone who is looking for a stair lift.
2026年6月5日
自発的なレビュー
Halton Stairlifts からの回答
Hi Margaret, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Great customer service from our engineer
The engineer, Kane, couldn’t have been any more helpful. Throughout the day he kept me informed of his expected arrival time, and he thoroughly explained everything he was doing to help resolve the issue we had. He was extremely friendly, polite and nothing was too much trouble. I wish all companies offered this kind of customer service! Big Shout to Kane!
2026年6月5日
自発的なレビュー
Halton Stairlifts からの回答
Hello Jacqui,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Everything was explained what he was…
Everything was explained what he was doing very friendly
Our first year with your company has been great
Thankyou to all staff
2026年6月5日
自発的なレビュー
Halton Stairlifts からの回答
Hi Sharon, thank you for this review. It is greatly appreciated. We are happy to have helped.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
The beginning to end of the process…
The beginning to end of the process went extremely smoothly no negatives . Martin the engineer was excellent he installed the stairlift in an efficient manner and answered my questions very clearly
2026年6月5日
自発的なレビュー
Halton Stairlifts からの回答
Hi David, the pleasure was ours! We appreciate you taking the time to leave this review. We will extend your kind words across to our team.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Halton Stairlifts からの回答
Hi Denise, thank you for this review. It is greatly appreciated. We are happy to have helped.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Halton Stairlifts
They are a great company and I always get great service from them. They do their job thoroughly and answer their phones quickly
2026年6月3日
自発的なレビュー
Halton Stairlifts からの回答
Hi Carol, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Very nice lad thst came very polite and…
Very nice lad thst came very polite and told us what to do for everything . Quick and efficient a credit to your lovely company on first rep to installation oayment and any queries thank you so much Pam johnson
2026年5月22日
自発的なレビュー
Halton Stairlifts からの回答
Hi,
Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
I definitely recommend Halton…
I definitely recommend Halton Stairlifts. From phoning for an appointment to Mike arriving to measure up to Cane fitting the stairlift everything ran smoothly.
Two nice guys, both explained the procedure and answered any questions I had
2026年5月28日
自発的なレビュー
Halton Stairlifts からの回答
Hi Jean, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Stairlift made for mum to give her independence
I had a stairlift made for my mum so she can remain independent in her home , the engineer called James fitted it. He was excellent and made sure mum could go up and down on the lift and I have checked with her today and she is really pleased. This staircase was challenging as it’s steep and narrow as the house dates back to 1850 , Halton stairlifts made a stairlift that fits perfectly
2026年5月19日
自発的なレビュー
Halton Stairlifts からの回答
Hello Angela,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Doing this review on behalf of my…
Doing this review on behalf of my parents who have had a Halton Stairlift fitted.
Anthony the guy who fitted it was very professional and got to work straight away .
Once fitted he showed us how to use it correctly and was very patient with my elderly mom , showing and explaining everything too her and making sure she understood before he left .
Very pleased with the service.
Would recommend
2026年5月27日
自発的なレビュー
Halton Stairlifts からの回答
Hi Julie, the pleasure was ours! We appreciate you taking the team to leave this review. We will extend your kind words across to our team.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
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