The service from start to finish was excellent. Completed an online enquiry. Callback within the hour. Home visit the same day. Megan was great at explaining everything. Peter the engineer confirmed i... もっと見る
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Initial survey and pricing, no fuss down to earth, no weasel words first class The follow through no pressure selling excellent Michael who did the installation also, very professional So far v... もっと見る
企業が回答しました
I could not recommend Halton enough. Every member of staff I interacted with was incredibly helpful through every step of sorting out a stair lift for my mum. I genuinely felt like they went the extr... もっと見る
The initial fault occurred at about 20:00 on Saturday night. After getting no response I rang and left a message at 10:30 on Sunday morning. An almost immediately I got a callback from the engineer... もっと見る
企業が回答しました
企業情報
Halton Stairlifts について
当該企業による記述
Welcome to
Halton Stairlifts
Established in 2007, our team at Halton Stairlifts is a family-owned company specialising in installing new, used, and reconditioned stairlifts across the UK. Our focus is making daily life more accessible for those with mobility issues.
If you have a disability or find climbing your stairs difficult, at Halton Stairlifts, we provide affordable, convenient solutions to help you regain independence within your home. Our selection of stylish and comfortable stairlifts are simple to operate and cater to straight, curved and hinged rail stairlifts. Our team will ensure that your stairlift will be operational within two hours, providing you with a quick and seamless installation process.
In addition to prioritising a smooth installation procedure without any unsightly modifications or damages, we offer next-day delivery whilst guaranteeing minimal disruption to your home.
As a family-owned stairlift company, we take pride in offering an unbiased recommendation tailored to your home and matching your budget with a free home survey. Here we can provide the exact stairlift that is right for your home.
If you are worried about aesthetics, fear not as we offer Premium Colour Upgrades with eight modern contemporary options, allowing you to seamlessly integrate your stairlift into your home’s existing décor.
Contact our team today for a straightforward, no-obligation quote. Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.
Contact our team today for a straightforward, no-obligation quote.
Experience the ease of mobility within your home with our reliable and efficient stairlift solutions.
連絡先
17 Montague Road, WA8 8FZ, Cheshire, 英国
- 0800 644 7766
- haltonstairliftsltd@gmail.com
- www.haltonstairlifts.co.uk
4.8
優良
558件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 90％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Richard Frost
Richard Frost, the service engineer, was very polite and friendly. When we asked questions he answered fully and clearly. We are very pleased with the work he did. He definitely deserves 5 stars.
2026年5月22日
自発的なレビュー
Halton Stairlifts からの回答
Hi Sue, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
On time very tidy and polite and…
On time very tidy and polite and helpful fantastic job well done 10/10 Thank you
2026年5月21日
自発的なレビュー
Halton Stairlifts からの回答
Hi Yorkie,
Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Amazing service
Amazing service. Phoned for urgent help and repair carried out in under 2 hours. Thanks so much. Definitely recommend. 👌
2026年5月21日
自発的なレビュー
Halton Stairlifts からの回答
Hi Tim, thank you for this review. It is greatly appreciated. We are happy to have helped.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Fast efficient service
I only implemented the sale on 18th May
They out on that day measured up and the urgency of the stairlift was evident and it was fitted two days later yesterday the fitter was friendly quick and efficient very impressed with the whole process from start to finish highly recommend
2026年5月20日
自発的なレビュー
Halton Stairlifts からの回答
Hello Michael,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
We called Halton Stairlifts yesterday…
We called Halton Stairlifts yesterday 19/05/26 with a minor problem, had a call same day from Halton’s confirming that an engineer would be with us today 20/05/26. We said we have an appointment at 11:50, Halton messaged back to say engineer would be with us between 09:00 and 11:00, Richard the engineer arrived at 10:00, fixed the problem cleaned up and was gone by 11:00, you can’t have better than that. Thank you Halton lifts
2026年5月20日
自発的なレビュー
Halton Stairlifts からの回答
Hi Glyn, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Well done Martin
Martin did a brilliant job and he didn't even stop for a tea break!! He worked extremely hard, he was friendly and seemed knowledgeable in the installation of the stairlift.
2026年5月16日
自発的なレビュー
Halton Stairlifts からの回答
Hi Maurice, the pleasure was ours! We appreciate you taking the time to leave this review. We will extend your kind words across to our team.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Halton Stairlifts からの回答
Hi David, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Great work done by engineer was helpful…
Great work done by engineer was helpful in explaining the stairlift how to operate.He made sure how we use it he supervised as operated very pleased the engineer
2026年5月14日
自発的なレビュー
Halton Stairlifts からの回答
Hi Yunus, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Excellent service from start to finish
Excellent service from start to finish. Really happy with the product purchased and all interaction from the surveyor to the fitting engineer. Would highly recommend this company. 7 days from start to finish and all at our convenience. No hassle at all
2026年5月14日
自発的なレビュー
Halton Stairlifts からの回答
Hi Emma, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
first class experience
From the salesman to Pete Holton who fit our stairlift today I can highly recommend this company. Great communication. Installation was just how we wanted it and the demonstration was easy to follow. Would definitely recommend.
2026年5月12日
自発的なレビュー
Halton Stairlifts からの回答
Hello Shirley,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Our experience with Halton Stairlifts hassle free!
Our experience with Halton Stairlifts was amazing, installation was smooth and hassle free. Kane was a delight to talk to, we felt comfortable to welcome him into our home. His knowledge was impeccable, credit to your company!
2026年5月11日
自発的なレビュー
Halton Stairlifts からの回答
Hi Sarah,
Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
I can not recommend Halton stairlifts…
I can not recommend Halton stairlifts as the paint on the arm rests is peeling off and looks awful it makes our hallway look drab everyone makes a comment about the poor quality of the stairlift
2026年5月11日
自発的なレビュー
Halton Stairlifts からの回答
Dear Mr Pritchard
Thank you for taking the time to leave us your review, we welcome all feedback positive or negative.
I have passed this across to our engineering department, which they have now made an appointment to replace the affected parts.
We did have a small number of affected parts due to a supply issue with our paint supplier.
We would welcome you to re-asses the star rating as we have no record of your complaint be reported to our customer service team.
Kind Regards
Halton Stairlifts Customer Care.
No heavy sell just explanation of…
No heavy sell just explanation of options. Competitive price. Went for reconditioned stair lift system which was expertly fitted by Martin with millimeters to spare on a tight curved staircase. Easy experience for excellent service from start to install.
2026年5月8日
自発的なレビュー
Halton Stairlifts からの回答
Hello Philippa,
Thank you for your 5-star review!
We're proud of our friendly, professional approach to customer service, so it's great to hear that this was reflected in your experience.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Excellent service.
Good equipment. Quick and tidy installation. Excellent aftercare with very prompt assistance if anything goes wrong. Very helpful on the phone and charming operatives all round . Highly recommended.
2026年5月7日
自発的なレビュー
Halton Stairlifts からの回答
Hi Adrian, thank you so much for leaving this review. We are happy to have helped and will pass along your kind words.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Thank you Halton Stairlifts
Thank you Halton Stairlifts. Jonathan came to our house on the 5th May. Measured and surveyed the area, gave us a great price for a reconditioned unit, we agreed and paid a deposit. The installation was arranged for 8th May. The fitter, Kane, arrived and fitted the unit in less than 2 hours. Great service from start to finish.
2026年5月5日
自発的なレビュー
Halton Stairlifts からの回答
Hi, the pleasure was ours! We appreciate you taking the team to leave this review. We will extend your kind words across to our team.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
My Halton stairlift is 12 months old…
My Halton stairlift is 12 months old and they asked me if I want to renew my repair cover which I said I don't want
It has a fault where it stops at the same place on the curve when descending
4 of their so called engineer's have looked at it and can't find the fault.
It is still doing it but I have no trust in their engineer's. So NO I do not recommend them.
2026年4月30日
自発的なレビュー
Halton Stairlifts からの回答
Dear Mr Farrell
Thank you for leaving us feedback regarding your stairlift and whilst we welcome any feedback, we believe that your review to be a little harsh.
We have taken the time to review the history of your lift and as stated, we have attended numerous times and found no fault with your lift.
Your lift was installed in April 25 to which you first reported an intermittent fault on Friday 7th November 25 but you were unable to provide any further information or fault codes.
We attended on Monday the 10th and found no faults. You advised our engineer that the fault had not reoccurred since your initial call to which we asked you to monitor the lift and try to identify and codes.
Our next interaction was on Friday 20th March 2026 whereby you again reported an intermittent fault on the lift. You were again unable to provide any fault codes with the lift and we attended on Tuesday 24th March.
Again, we found no fault with the lift but carried out some routine checks on the lift to identify any possible issues. They all came back clear.
You called back the following day to report the fault for a third time and again we attended site to access the issue.
Both you and our engineer tested the lift, and the reported fault did not present itself. We carried out further tests on the lift but we’re unable to replicate the fault or find any issues.
Whilst this maybe frustrating to you, we can only act on what presents itself whilst our engineer is on site.
You have had 3 visits from 3 different engineers all raised within a timely manner and none have been able to establish a fault with your lift.
Kind Regards
Halton Stairlifts Customer Care
Halton Stairlifts からの回答
Hi Steve, thank you for this review. It is greatly appreciated. We are happy to have helped.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Would highly recommend Haltons
The sales girl Meghan was lovely and so helpful.
Kane , the fitter deserves 11 out of 10. He was BRILLIANT! You are lucky to have him on your team.
2026年5月5日
自発的なレビュー
Halton Stairlifts からの回答
Hi,
Thank you for taking the time to write such a wonderful review. Your kind feedback will be passed on to their manager, and praise will be justly awarded.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Halton Stairlifts からの回答
Hello Brian, thank you very much for leaving this review. We are happy to have helped and are pleased you are happy with our service.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
Excellent Servive
My lift stopped working and they got back to me very soon even though it was a bank holiday weekend.
Enginee, Kaine came out and fixed it with no problems.
Itwas worth taking out a serive agreement
2026年5月5日
自発的なレビュー
Halton Stairlifts からの回答
Hi Liz, thank you for taking the time to write a review, it was so lovely to read your positive comments.
We're pleased to hear that the engineer who attended was polite and efficient.
If you have any questions or we can be of assistance, please don’t hesitate to contact our friendly team.
Halton Stairlifts Customer Care
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