Hamleys レビュー 

Visited Hamleys on Regent street in London with my eleven year old son today. A lot of people, expensive and pushy sellers, but that's to be expected. My son still found a Nerf gun marked 50% off that he wanted to buy. To our surprise, the clerk at the checkout said it was mislabeled and that the discount was only 25%. When we said that it was hardly our fault that the store marked the item with the wrong price and that the discounted price was not obviously unreasonable, the clerk and now also her superior said that the marking meant that the discount could be UP TO 50% but that for the item in question it applied 25% and that it was not possible to change the price at checkout. In addition, the clerk suggested that we could go up to the top floor again and go through all the other packaging to see if anyone else was also marked 50% off. In addition, it was implied that it was we ourselves who changed the price of the item and that if we continued to argue, the security guard would be called. To avoid making an already grieving child even sadder, we decided to just pay the higher price and get out of there. No wonder that online shopping suffocates the physical one when the clerks do their best to make fools of and insult its customers.

I visited Hamleys Build a Bear store in Westfield White City. I had e-gift voucher which turns out that to use, need to be print out. What is the problem with this company?!!! Nowadays no one even owns a printed and if I would like a use a paper would order an actual card by post. So useless!!! I cannot even believe how old fashion it is. Huge disappointment!!! There is also no certificate that you get as in other stores. Small not much stuff to chose from. Would recommend to use different shops!

my daughter was bowled over by the demonstration of the ZORBIE - a supposedly amazing floating toy only to get it home to find that it is plastic tat with strings attached - a complete lie to kids to spend all their money. DISGRACEFUL

Absolutely dreadful service, in fact the worst that I have ever encountered.

I ordered a doll for my little granddaughter's Christmas present.

The doll never arrived and despite many emails chasing Hamleys I have received neither the doll or a refund or even a reply for that matter.

We brought the extended family on our annual post-Christmas trip to Hamleys Regent Street and bought everyone a treat. When I got it home, my £90 flying machine was dead on arrival. I returned it by post, received no communication, no receipt or confirmation of refund, but got £76.50 refunded to me. Thanks Hamleys. Three families will now never again shop at your stores either in person or online. Your customer service is appalling, your quality control is terrible, and your attention to detail is nonexistent. Good customer service would be more like a full refund and a complimentary replacement… not a partial refund on a faulty piece of overpriced plastic rubbish.

Purchased a teddy bear in store at Hamleys, upon returning home found it had a small hole in the stitching. Contacted Customer Service by phone who offered a full refund with freepost returns or a partial refund if retained. All was sorted within a couple of hours. Really pleased with the experience.

Store was a little busy when we visted london, some of the staff we interacted with were cheerful and wasnt pushy with us, how ever we did find it very expensive and didnt buy any toys on our visit my daughter bought a pack of sweets for £2 and the till op who was interacting with another staff member did eventually interactel with my daughter. think people just buy to say they have bought from hamleys. This is the reason i have given it a 3 star. Nothing amazing or above and beyond sorry.

Awful cheap tat.
Went during a trip to London, my 5 year old had heard of the store and saved all her Christmas money to go there. For 1 he’s was totally disappointed when she got there, 2 it was so over priced we saw a tin of Paddington biscuits with a £54 price tag. 3 the hamleys toys are cheap tat! Bought a bubble machine for our 1 year old, it doesn’t work and cost £10! The quality is so poor I would expect to pay £4 on a market stall. My advice save your £ and go to the Disney store down the road which is what we did! It’s brilliant!

We have been twice in the last two years.both times spent a lot of money and both times nothing worked. Complete rip off and very disappointing if we could give a zero star we would. From William age nine.

How do you get to talk to anyone on this site i rang and rang no repile, and tried loads of there e.mails all comes back failled, its a joke i also only got half my items so i will not be buying from this company again thay a joke thanks for nothing.

We prefer going into the store and not buying anything at this point. I don’t know if its just our experience, but we spend a lot of money just to get poor-built toys, which break really quickly. You’d kind of expect to get a high quality toy when spending more money that should be spent on a toy, but i guess not. Hamleys has been around for so long, and i remember it being better quality before but now it just disappoints us, time and time again

So overpriced. There was some Lego my daughter wanted for £120. A quick google check found it for £90 on John Lewis… £30 cheaper!
The demonstrators are pushy and don’t really show how to use the items, just want to suck your poor children (and your wallets) into buying their overpriced tat.

We took the children into Régent St and Hamley’s as a treat in the holidays between Christmas and New Year. We said they could pick one you each. We spent £80 in total. All three toys had broken within days. The quality of the toys is terrible, especially the ones they have people actively promoting. It was incredibly disappointing for the children 😥

The size they show on their website it's 1/10 of that size you receive. Stop doing that be an honest brand

Purchased a puegot remote car worth 3000 from Hamleys online but after using for couple of months, on of the wheels came out. Looks like a poorly made product for the price that we paid. Never buy anything from Hamleys.

Ordered a Lego Bonsai set via Amazon supplied by Hamleys. A few days into waiting for the order to arrive I noticed that it was missing from my orders. They had cancelled the order, with no explanation, and only refunded me half of the money. Currently waiting for Amazon to rectify the issue. Avoid these thieving scam artists.

AVOID THE ONLINE STORE
I ordered a specific Star Wars product (x 4) from the website, Hamleys sent an order confirmation showing the correct product picture with the wrong description - but they didn't even send the product listed on the order confirmation! Instead, they sent four random products from the same product line (3 of the items were identical). I called customer services - the rep was friendly and promised to send me an email form so I could get a refund & a return label - nothing has been sent. Beyond useless. I will never use them again.

On 1st December I ordered 2 Hamleys Teddies, so in plenty of time for Christmas and had no reason to think they wouldn’t arrive as had purchased from them in the past. Once I got past the first 7 days I started to phone the customer help line. As previous reviews state staff very pleasant, but due to the position they are in and the fact they have no answer to non-delivery they are left having to fob you off with promises of responses within 24 hours and delivery in time for Christmas. Needless to say the order has never arrived and the promised responses never received. Due to this I have had to instigate claim proceedings. Is this all down to the delivery company Evri as suggested or Hamleys. As my contract was with Hamleys they are ultimately responsible. Would not use again or recommend.

We ordered Christmas presents from Hamley's thinking they are a heritage/luxury brand for toys and still have not received the items in the run-up to Christmas. They use Evri, (Hermes) which are a highly unreliable delivery service. I assumed they would use a more respected courier system. Definitely stick to other toy shops for online delivery. I am concerned I will need to do a last-minute toy dash for my 4-year-old so that he does not wake up disappointed by Santa.

You don't pay your staff the proper wage ,my daughter is working there and at 20years old £54 a day is taking the pee
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